iSell Reviews

Product is fairly straight forward and easy to manage/use. I like the live API links with some of the cruise lines that we deal with.

Wish the reporting was a bit more stock standard. We deal in different currency's which threw the team off when they were first sorting the product for us. This can be a pain and time consuming when working out the different ROE's etc when payments are made
I still don't think we use this system to it's full capacity.

Being connected by API to cruise companies allows a faster and smoother sales process. It also saves customer information, quotes, and reservations that allow you to do business management. Excellent financial controls that we can manage commissions per branch and the supplier configuration.

The learning process was not fast. Today we are unable to modify a booking made online. Some reports do not save all database fields. The date of payment or final payment cannot be given by the cruise line API the user has to configure it manually.

here at Fred Olsen Travel - we launched with iSell (& iBos) some 5 years ago. Whilst it was initially a bumpy journey, 5 years later - we still use both modules for over 80 of the business. The platform is intuitive, and allows for logical holiday bookings across multiple elements whilst retaining a competitive licensing structure.

Bespoke development work has previously highlighted misunderstandings and issues along the way, but Traveltek have more recently changed processes and seem to be handling this aspect much more efficiently.

The soft is not hard to use for online bookings. As for integration is good that we know that all the bookings made via API/XML can be found on one place.

We integrated the soft for cruises. It was not an easy process as each cruise company has its own rules. It was a time consuming process. More the integration with our existing business process needed from our part a very laborious extra work - for instance for the cancelation penalties and also price/comision policy.

A lot of features, but it takes time to set it up to the client.

Missing a lot of API's. When there is a problem, takes time to tackle.

the tool helps us to answer quickly and in less time

yes, there are some aspects to be consider:
1.-Statistics are not exacts as some items are duplicates and the margen of error is too big.
2.- There are some documents that have to be done from zero, without having the option to updte it

The practicality to make quotes, make reservations and send these documents to customers.

Sometimes it takes a long time to load and be able to connect availability with the supplier. We have to keep logging in and out, leaving and coming back from the page when we have to quote several cabin categories in the same inquiry.

Api connectivity with a wide range of cruise companies provides maximum reach and best choice for the customer.

There is a lack of comprehensive documentation for user training, particularly as you move further fropm the core product, but this is due to the bespoke nature of product development.

Good for searching multiple suppliers across multiple components. Good booking management functions & flexible documentation options.

Limited CRM and permission settings are complex and at times unclear.

It's very easy to use. The customer relation management is useful.

A listing of the percentage profit would be useful

A great product to sell cruises to your clients. The software allows clients to interface with cruise lines inventory. The product is easy to use.

The software can we confusing at times, especially if there is a lot of cruise fares. There is not a lot of customization available.

easy to use, very friendly with the user

now that your are increasing your market i Latin America, you may think in a spanish version

It's fairly quick and it's simple to use.

It offers very basic functionality so you can't do most things on it.

Ease Of Use - Good Customer Relations Management

Contact & Customer Name sometimes carries over from previous file

It's very easy work with the plataform, and the costummer support is fantastic.
Thank you so much

The menu isn't so obviously to find the actions that I need.

User Friendly
Easy to configure users, suppliers, etc

Limitation of Suppliers available, particularly package holiday providers.

Easy to use. Majority of suppliers under one system.

Sometime system issues can cause issues but this is not very often.

I think the design, integration and single backend system is fantastic. Meets all of my needs.

No complaints whatsoever. This is an outstanding piece of software for operating tours and bookings.

This product allows live data to be feed through the system and booked. it is easy to use and visibly easy to interpret from the sales and backoffice

users have to be very vigilant in how data is inputting as figures may seem correct however the looking from an accounts side the irregularities may cause financial problems