Flex Catering Reviews
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9 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Enabled us to scalably grow
Reviewed on 26/07/2020
It's been a great tool implemented by a strong team.
It's been a great tool implemented by a strong team.
Pros
Flex Catering has powered a step change in our catering business. It’s improved our efficiency by automating things we were doing manually and given us the ability to scale our business.
As a café growing it’s catering business, we found Flex Catering to suit our needs perfectly. Functionality is broad and well thought through – improvements are released regularly.
The team was very supportive through the startup phase and have always been prompt and thorough in responding to our support requests and questions.
Reports and production functionality is excellent.
They effectively setup our website as an ecommerce site with the software as the framework. They managed all the domain setup for us and gave us good guidance on SEO optimisation.
We reviewed and trialled other platforms and Flex Catering was a mile ahead.
Integrates with Google Calendar and
Cons
Responsive design for mobile could be better but it is on the roadmap so could have improved since writing this review.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Transformed Kitchen Operations from Chaos to Calm
Reviewed on 08/07/2024
After a lot of research I am very happy I chose this software - there are always new features and...
After a lot of research I am very happy I chose this software - there are always new features and developments being added.
Pros
This software is incredibly well tailored to suit delivered catering businesses. There are so many features which are unique to this industry and it makes handling our corporate orders simple and accurate keeping our customers happy.
With our previous software supplier we had to use offline spreadsheets to manage stock, costs and margins. Now all of this is linked directly to our menu set up. This has saved us so much time and allows our operations to run very smoothly.
The production plans and reports are clear for our staff - they receive their paperwork and hardly have to even ask questions anymore! Everything is quiet and organised in our kitchen.
Cons
Please make font size bigger on reports.
Reasons for Choosing Flex Catering
It covered more of the end to end process of running my business. From taking the customer order through production, stock delivery and invoicingSwitched From
SpoonfedReasons for Switching to Flex Catering
Far more flexible allowing us to automate reports and create a business which can operate without the owner.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent product, we love Flex Catering!
Reviewed on 06/03/2022
Flex Catering have excellent customer service and have been very helpful with both the changeover...
Flex Catering have excellent customer service and have been very helpful with both the changeover and onboarding of our company. Their tickets system ensures any questions or problems are solved quickly and easily. Highly Recommend!
Pros
Order tracking, CRM, products, integration with Xero, and eCommerce website have been a game-changer for our business.
Cons
It is easy for users to double up on adding products, and takes some training to get up to speed on this area.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best catering software on the market
Reviewed on 12/10/2023
Over the first year of using flex our business grew very quickly as it makes ordering very simple...
Over the first year of using flex our business grew very quickly as it makes ordering very simple for customers
Pros
Flex is easy to use, highly customisable, has excellent reporting capabilities and can be automated for most admin tasks
Cons
Any issues we had with flex were fixed by the Flex team.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Catering Software
Reviewed on 10/10/2023
Flex Catering software works so well for our company. We find it extremely easy to update our menus...
Flex Catering software works so well for our company. We find it extremely easy to update our menus and content pages and Flex are great at implementing new features. Our customers also comment on how easy our site is to navigate and place orders
Pros
Easy to use and customizable for our business needs
Cons
Sometimes when are features are updated they have not been tested correctly and we have errors.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Revolutionised our catering company
Reviewed on 15/12/2019
To begin with we have had to overhaul how our company works, which is always a lot of work. From...
To begin with we have had to overhaul how our company works, which is always a lot of work. From order input, to kitchen production, to invoicing - we have had to change how we work. The team at Flex have been incredibly patient and helpful in allowing us the time to do that while lending a hand whenever needed. Now we are up and running fully with the website, we are amazed with how well it has all worked and the positive response from our customers is overwhelming. I believe this is the first step in revolutionising our catering company and will only make our business more successful in the future!
Pros
Flex Catering has taken two/three manual processes that our team used to perform every day and almost completely automated them. By allowing our customers to order through our new E-Commerce website, we have cut out any errors in order input and then to have those orders push straight into MYOB for invoicing is just amazing! On top of that, when we have had any questions or issues arise the Flex Catering team have been able to answer/fix them immediately which gives us great peace of mind.
Cons
We have had to change some of our internal processes and customer pricing to fit how Flex Catering works. This has created extra work for us and some customer dissatisfaction, but overall customers are incredibly happy with the new way of working.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flex Catering has changed our business lives!
Reviewed on 05/08/2019
Pros
Flex Catering allows me to create a broad range of production breakdowns and reports, that makes kitchen production a whole lot easier. The ordering process is easy and optimised. Customer service responds to all your queries quickly. It also reduces the risk of making mistakes since orders can be booked directly by our clients online, so it minimised the need to enter orders manually.
Cons
Would be good to think about a Flex Catering mobile app, since we are often on the move, it would help us access our information while away from our desk.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
5 Star Review
Reviewed on 13/08/2020
Since we've started transitioning from software we've used for 12 years, Flex Catering will far...
Since we've started transitioning from software we've used for 12 years, Flex Catering will far surpass what we were using. The support - even though we're in the US, is still very prompt, helpful and supportive no matter what we need or ask of them.
Pros
If a 10 was available, I'd use that. This is a GREAT product, super user friendly, GREAT customer support. Fast, accurate and very dynamic.
Cons
There is nothing we don't like about it. It's just perfect.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Support and Service
Reviewed on 28/11/2019
Excellent customer service, never too busy to explain things personally and in detail for us. Has...
Excellent customer service, never too busy to explain things personally and in detail for us. Has helped us realise a goal of selling products online in a pain-free way!
Pros
Simple, easy to use software - especially if you have wordpress experience - and customisable for our needs.
Cons
Only that you can't jump between products as you're editing them, you have to go back to the menu which is slow.
