LineLeader by ChildcareCRM Reviews

What I like most about childcareCRM is the price for what I do.
I've tried Infusion soft before and others. They are great but it would have costed me an arm and a leg to have it customized for my business.
Some of the reasons I chose childcareCRM over others was 1. price, 2. how customized it is to my business, 3. they customer service.

What I like least about childcareCRM.
It is not the easiest to have someone trained in. I think the UX could be improved.
Nevertheless I still give it a 10/10.

I love that this software takes our extensive waitlist and makes it manageable to keep up with correspondence and questions so that those on the waitlist feel like we forgot about them or lost their information. The templates speed up the email process and with it being automated I don't really have to think about it.

I have had a few struggles with the app connection when trying to use the Childcare CRM app on my phone/iPad. I have had some difficulty with bringing up my to-do list for follow up while working remotely. I can easily remedy this by logging into the full website though.

This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.

The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.

The system is so robust to ensure there is a complete touchpoint process for leads coming in. The whole process to bring a family in and track all of the tasks needed through the process to start the family is great. We use the communication tool as our main way to communicate with families.

We would like some more options to customize certain categories and a PCI compliance for data/forms.

Easy to set up with decent customer support.

I am not a fan of the new interface and I don't use the new features that have been developed.

I like that you can continue to make contact with families who hit our website- we can keep sending them little notes about our program hoping to entice them. Even after a tour, it is nice to be able to follow up with families.

There are a lot of steps to it and it does require getting into it everyday to fully manage it.

The communication automations and ease of scheduling tours has dramatically impacted our business for the better-- our leads are being contacted without any staff involvement and overall the system works well for our business.

The mobile functionality could be improved, as of now it is all but non-existant.

The software has great ways to email parents, soon to be parents and more, but it is a complicated system and takes awhile to learn how to use. Our school personally had so many technical issues which potentially lost us business instead of helping us with business. It does help organize things though.

There are too many technical issues and although the customer support tries to help, the issues costs us business and were extremely frustrating.

This software keeps me so organized. Being a Director of a child care center, organization is essential for running an effective business. I am able to track my communication with families as well as stay on top of future start dates and tasks.

If I had to critique CRM and think of something that I would improve that would be difficult to do. The customer service is impeccable and the overall efficiency of the software itself is too.

It keeps you accountable. A lot more affordable than other software that do the same thing. Since using it you've not dropped any balls.

I don't have that many cons. If they could improve the emailing options that would be awesome. But it is a pretty strong software. I wish you could easily set up automation/other workflows based on the service.

keeps information of past customers so I can see if a family has left one of our other schools in poor standing. Aleving me of the problem of dealing with poor behaviors or families that had a track record of not paying or had poor attendance. I also have been able to reconnect with families who have been on a wait list when their child has aged into another classroom that has openings.

At times I have found that the alerts continue to pop up after I have cleared them. Also I would like to have more options to be able to give more description to each family and reasons of enrolling or disenrolling

Being able to see where clients are in que! The easy follow up to stay in contact with prospective clients.

None at this time that I can think of. Very happy!

I like that it tells me when the emails I sent out are being opened by the person receiving it.

When I have to change a child from new lead to enrolled it is a bit of a process and it takes a while. Im not a fan of how long it takes

I love the information that is automatically sent to our Procare reporting.

It does not always communicate properly with procare. I would like to be able to attached documents to send to families also.

The reporting capabilities for Child Care CRM are very detailed and may be run on many different criteria to analyze data for improved processes, company growth and increased revenue.

The system may be time consuming to use with data input, however, many fields may be integrated with the website or campaign for increased automation.

the communication peace. i love the fact i can email and call them right away. i love that if gives you jobs to do. helps withthe reminders.

i dont like that there is not a waiting list for parents that are in between finding a school. the waiting list should be for kids, that we have reasched out that arent looking right now

It is easy to use and it is very user friendly

I have yet to find any negatives within the platform