HungerRush 360 Reviews

Doordash and Ubereats integration. texting the customer their order updates. [sensitive content hidden] is great, very responsive and always gives 100%. Employee of the year. Yall are doing great.

There is still a lack of menu consistency amongst multiple stores. There needs to be a "brand menu" but it still needs to have some customization to be manipulated for individual stores. EX: Food is the same at multiple stores but alcohol is different at stores. it would be nice to change one food item and it change at all stores.

They call it the white glove approach, 360 allows operators to concentrate on the business and still have ongoing marketing campaigns.

It is newer and there are still some challenges that we had to work through to fit our brand, but HR really works to address those issues as soon as possible.

Tech-support! They're always there when we have problems and I never have to wait too long.

And the other thing would be our sales associate [sensitive content hidden]. She has been very helpful in resolving issues and leading our company in the right direction.

Well I'm just somebody that will always complain about cost

Our customer success manager,[sensitive content hidden] who always helps us with our system troubles. These two always go out of their way to help us any time we need something fixed or learning more about the system. [sensitive content hidden] is also fantastic and helps us with our marketing needs!

I wish our surveys had a link that the customer completing the survey could leave US a review on google or something. Sometimes tech support is not always familiar with all of the issues and it would help us if they were so that issues were resolved more quickly.

HungerRush is feature rich. I have seen many improvements over the years. My [sensitive content hidden] has really made the difference in getting my issued handled when needed. Between features and support I will continue to use HungerRush as a critical part of my business.

HungerRush is feature rich but that comes at a cost. It is expensive. I do feel that when taking advance of all the feature it is worth it and makes for a Point of Sale system that my business cannot live without.

The delivery component is unmatched as well as ease of use of the entire system. Being able to pull time cards easily and reporting for the drivers being integrated is helpful as well.

The pricing is a bit more expensive than competitors in the market and if there were more options for third party integrations that would be great. Slice and GrubHub integrations please!

Ease of use for the system, reports and number of reports, inventory controls, and time clocks all integrated makes the system super intuitive. I have never seen another POS system and wished my system had that feature because our system works so well.

Self ordering Kiosks are not an option, and I would love to have the option to help line bust and mobile credit card terminals for our delivery drivers.

Online ordering and delivery functions are the best part about HungerRush. The mobile app makes a difference and gives customers a more personal way to order from us. These features in addition to have a direct person to call at all times, [sensitive content hidden], help me run my concept.

HungerRush could benefit from creating a self ordering option such as a kiosk (mobile too) or QR code that we could use remotely if we are featured at a food festival, etc. Really hope to see text released this year to give our customers updates on their orders via text.

The biggest thing that we first liked was how intuitive it was and its ability to do what we need it to do like half and half pizzas, toppings, and light toppings, etc. I am not the most technical person, but I was able to program it myself.

We would like to have the option to print or not print merchant receipts/customer copies.

I appreciate having a direct point of contact for all of my questions and needs for the system. [sensitive content hidden] always helps guide us through our journey at HungerRush. The personalized online ordering mobile app has been a game changer for our brand as well.

I would love to see more integration options

The price structure to start out. We love the subscription model. It allowed us to improve our business without spending a fortune upfront. HungerRush and the tech service we receive make us successful.

Not having a self-serve option like a kiosk

System is very intuitive for building the menu and adding coupons. We use Restaurant 365 for our bookkeeping and the system integrates with it very well. Delivery dispatch setup is very intuitive as well in the way that it ties into the map and shows estimated delivery time. The 24/7 support is great also- we don't have to wait very long as support has made serious improvements.

More third party integrations- we were really excited when Uber Eats was released so the more options the better. The reporting can be glitchy sometimes forcing us to reload to remove the glitch, but its fixable. We would love to see an option to auto-dispatch deliveries versus manually selecting drivers for the deliveries.

Easy to use + great account manager. We have had the system over ten years

Nothing, we love hunger rush it is the best computer system for a pizzeria

I love that I can edit my menu, update my online ordering and get fast service!

Nothing! They are the best. I have never had anything problems with hunger rush.

the simplicity of the entire system and how it covers every item we need from dine in to carryout to delivery.

Better tablet options that could speed up our dining room time

The support from all different areas of the company.

There are a few features we wish the system would do better such as hourly pricing. We are a pool hall, and it is a very important functionality of our operation.

Online ordering tickets print seamlessly in the kitchen making it easy for our kitchen staff to produce orders quickly and efficiently. Putting in orders from the POS is simple and prints easily for the kitchen staff as well

Hoping to see more third party integrations to eliminate tablets

It is pizza friendly which is huge to us. It makes my life easier with ease of use

Percentage tipped out for different labor types can be difficult and changing cash drawers mid shift has room for improvement.