Connex For QuickBooks Reviews

Removed duplicate data entry. Sped up processes. Eliminated errors. In essence, our online portfolio wouldn't be anywhere as successful without it.

Connex is a game changer managing our e-commerce. I've worked with other providers but when it comes to value and reliability, Connex beats them hands down. They are responsive to their client needs and have improved the product in significant ways. They continue to strive to improve their system and customer relations. The webinars are very helpful.

Overall, Connex was fairly easy to set up. It took some trial and error to ensure the orders were coming into QuickBooks properly, but once we got it right, it was set it and forget it! Their customer service is helpful and accessible.

Connex has worked with us to keep our costs in line with our usage. Which has been extremely helpful, since we have not found any other product supporting 1shoppingcart.

Honestly, I found it frustrating at first. I am a very visual person, I like to see it to believe it. When I was asking questions to see if the software would meet our needs, I felt that the emails that I was receiving did not take into consideration that I was new to the platform, had not seen the platform in action or the set up procedures. The employees know their software, but I think they may forget that someone new may not totally understand or feel comfortable with the software. I also found this to be true in the 30 minute onboarding. For the onboarding, I wanted to ask questions as we made decisions about how to best use the platform to meet our company needs. We were not using their "best practices" so we needed a little bit more time (and we had a horrible connection), but the company does not allow for a second 15-30 minute onboarding call.

In the long run, [SENSITIVE CONTENT] and [SENSITIVE CONTENT] [SENSITIVE CONTENT] stepped in and helped me to fix a couple of issues that were not actually showing up on my side of the software and also corrected the information that had been given to me by customer service for uploading the rules matching for the sku to item name in quickbooks.

Now that it is up and running, we are still fixing a few issues before we launch automatic syncing, but the software is doing the job that we hired it to do! I am thankful for the [SENSITIVE CONTENT] and [SENSITIVE CONTENT] [SENSITIVE CONTENT], that worked with me via email to complete the set up.

Do not waste your time with this vendor. I promise it will be the worst customer service experience you have had with a software company (and we all know the bar is very low). I used their software for 2 years and ultimately they disconnected my account when they could not resolve the synce problems we were having. Just absolutely terrible. How about fixing your software? Try Webgility.

While we do love Connex as a product and the benefits we receive from using it, we do find it a bit frustrating that there is no way to contact their support other than creating a support ticket via email. There is no chat function, and if you call their company directly you can't speak with anyone - you simply get a recording that tells you to submit a support ticket.

Connex has earned the position as a strategic and integral part of our software operations.

They recently did some update and thousands lost their connections then the shut down the customer service portal or it crashed. In trying to get answers to why it wasn't working after a few day. They told us it was showing successful syncs. After explaining that is wasn't showing on our side, they told us the program wouldn't work for us anymore. No notice after 5 years of using the service and left us having to find an immediate solution. This is not the kind of company I would want to do business with.

Used Connex for years. Functionality is good, recently though, they raised by price by about 1.75% AND removed all support. This is a complex enough app that customer support is an absolute necessity. Now, if I want support, I have to pay for a much more expensive plan (4 or 5 x what I have been paying) which is extreme overkill for an organization of my size. I am extremely unhappy about the way they implemented their changes and will begin to look for an alternative app.

Support continued to delete our trouble tickets while our critical API was down for weeks. We had to retype ticket after ticket, only to be deleted. The answers were curt and incorrect the support documents had broken links and missing information. To make it worse, the company's [SENSITIVE CONTENT] disconnected our connection out of frustration. An unbelievable experience having had hundreds of vendors in 4 businesses over the year. The writing is on the wall for this company look elsewhere!

Support was the final straw. NONE! Noone would help even after paying more money for the support! I would not recommend this

I depend on this software. I only have to keep my QB inventory up to date and it’s nice that my website will display accurate inventory. In the past, I have had to update both my QB and my Website. It would take hours a week.

Was great until it was not.

Before Connex, we had to manually enter all our orders from Quickbooks, which was very tedious and prone to human mistakes. Also, one very neat feature that Connex offers that for some reason is not available in Quickbooks is to build assembly items when they shipped. In order to do this in QB, you have to manually build the assembly. We are extremely happy with Connex and we are in the process of finishing our online store, which we will be also using Connex to integrate.

Overall, Connex has saved our company thousands of hours and we wouldn't be able to survive without it! The software pays for itself since we were manually processing all our website and Amazon orders into Quickbooks. Now with it automated, we no longer have any accounting errors! I highly recommend this for anyone who does a large number of Amazon or Shopify orders! 100% worth every penny!

We are stoked on Connex and what it provides. It is mission-critical to have invoices and inventory integrated between Shopify and QuickBooks, and Connex gets it done!

Wonderful company great engaged owner that cares and is very helpful

My overall experience has been that they are immediate in response and customer service and have always had a sloution.

I had used software for a couple years till September last year when I had to be out for five months. I paid for annual subscription back in May Last year. They decided to change the plans during my absence. They almost triple the monthly dues and decreased the value of subscription. They did not keep their contractual obligations and attempted to bill my credit card for new price, even my subscription was paid till May this year. When I tried to contact thru email support, they ignored my emails or even deleted without the reading. They intentionally do not provide phone support number. I used my paid annual subscription just for less than 4 month and they refused to provide me with refund.

Has made my job a ton easier!!!

Top notch customer support. Always very quick to respond, and happy to help with technical issues.