GrubHub Reviews

GrubHub is a customer favorite online ordering platform, because they are not as expensive as some others. But, they're not innovative as the others on the management end.

Started using them more during the Pandemic.
Selection is great. You can easily find a place you know, as well as browse through selections.
Once you become a user you will receive the promotions quiet often. $5 off, 7$off, etc.
You can choose delivery or pickup.

I never encountered any issues. I heard someone complaint they do not recieve promotions, but as I mentioned, you only receive them if you order t least once a while.

Grubhub makes food ordering easy and straightforward for work and business events. I like the clean design of the platform and the easy order management and follow-up with support.

They have added a bunch of new charges and fees which add up with the order. The support has been a bit sketchy at times.

I appreciate when restaurants have the GrubHub widget to make it easy to order

Not really, pretty on par with other food ordering apps

I love how prompt the setup process was. They delivered the tablet really fast and they are quick to respond to the emails.

Didn't really find anything I did not like about this software

1. Has integrations with almost all the restaurants
2. Reliable ordering and payment processing
3. Good customer service for issues with orders like late or wrong or not good
4. Grubhub plus is a good addition for less money providing lot of premium features and reduced service rates and free delivery

1. Service fees se a bit high and charges small restaurants per order commission which can be very less profitable for them.

What i like the most about this software is that it takes a collection of local restaurants in your area and lets you choose where you want food from.

There is absolutely nothing that i dislike about this software all the features are amazing and the step by step tracking the order is always helpful

It was able to draw me to customers, it got me to the customer’s address with no problem

I didnt like it when I get called to pick up food just so it will be canceled.

It is very easy to use, its tracker is very accurate, and I get a discount through Amazon Prime.

The fees can be expensive on occasion which can hinder me from using.

I liked the ease of ordering something online. There was a decent selection of places to choose from for food delivery.

I almost always had a bad experience. The last few times I ordered, the order arrived much later than promised by the delivery service and the food was cold by the time I got it. I also had a lot of issues of the order not being correct. Customer service was difficult to deal with in addressing these issues, especially compared to other food delivery services.

Grubhub offers a large selection of restaurants. Whether you want to eat Italian, American, Mexican, Chinese, Japanese, or Korean, you can order food through Grubhub. And Grubhub's coverage area is also very wide. I have not been to a city where Grubhub cannot be used.

Grubhub is really expensive. First of all, the price of each dish is a certain percentage higher than the price on the restaurant’s menu. Second, you need to pay service fees, shipping, and tips. The price of using Grubhub to order a meal may be 1.5 times that of a meal in a restaurant. Moreover, Grubhub does not support ordering dishes from multiple restaurants at once. Chowbus already supports one-time ordering of dishes from 5 or 6 nearby restaurants, but Grubhub can only order one.

It's nice to be able to order anything you want right away and easily be able to track delivery time.

The customer service is awful- there are always issues with delivery, it is overpriced and there are absurd amounts of fees applied at the end, something is always wrong with the order.

The food delivering app has the most offer from different restaurants, and they let restaurants choose what kind of coupons. This let users have a more variety of options

If you are not part of the membership program, you unfortunately don’t get to have lots of offering to use.

I love the number of options it offers in my city. I can easily hop on the app and order food to my doorstep in minutes. Super convenient and easy to use, especially since the pandemic.

Sometimes I'm frustrated with the fees. Seem to be excessive sometimes. I've also had restaurants not available to me during normal business hours. Might be an error on the restaurant side of things and not Grubhub though.

It's easy to use. You don't need to be familiar with other similar software to get this one.

There's not as many options as other food delivery software. Plus this is more expensive.

Just another app to order food. It's no different than other food apps

The prices are too expensive and low choices on restaurants

There is an option for a pick up for the food, which I don't have with my UberEats app.
Pre ordering function is very easy compared to UberEats'

I tried to use a giftcard given by my colleague, and it was very hard to use with phone app-eventually I needed to use my desk top PC.
Compared to UberEats, the phone app offers much more limited deals.

Easy to use, stores my information to make ordering quick.

The app works better on my phone that on my PC. On PC, it doesn't scroll back to your place that you were at before you wanted to look at a menu. This should be improved.

It's easier to order quickly and have it delivered in a reasonable time. Offered a wide range of cuisine in which to choose from.

Some of the restaurants have subpart customer service and they don't get the order right.