GrubHub
About GrubHub
Grubhub is a takeout and delivery software for corporates and restaurants to build food orders, manage payments, and track deliveries on a digital platform. It helps manage large orders and their distribution, scheduling recurring requests, generating monthly invoices, and setting up guidelines.
Grubhub offers two primary modules for corporates and restaurants. Corporates can utilize the platform to build both individual orders for the employees and substantial orders for team meetings, official events, occasions, and virtual client meets, or webinars. Restaurants can leverage the software to reach the target audience through inbuilt marketing tools. Grubhub’s user maintenance feature allows businesses to manage individual employees, groups, and budgets. The platform also involves deals and discounts, which can be availed for employees without additional cost to the corporate account.
Grubhub provides an access to the admin portal where corporates can manage permissions for orders, track ongoing food requests, put area restrictions for remote orders, and upload employees list for large orders. The employee management module allows businesses to create and update groups for events and conferences.
Grubhub integrates with POS systems including Breadcrumb POS from Upserve, Toast, Oracle, NCR and RPOWER POS. It offers APIs for developers to provide an integrated experience.
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Postmates
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Eats365
DoorDash
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Convenient and efficient software to order food
Reviewed on 03/05/2021
I use this software on a daily basis to order food when I am working on site at work or on the...
I use this software on a daily basis to order food when I am working on site at work or on the weekends when i do not feel like cooking. If delivery is not chosen, you have the option to pick up at a certain time and this is very time efficient, it saves you a lot of time. The delivery drivers are very efficient and if there are any issues, costumer services is always there to assist. Overall, this is an extremely sophisticated software to order food online.
Pros
From my personal experience with this online ordering software, I find it to be very efficient and convenient when it comes to finding the best places to eat near your location. One of my favorite features is that you have the option to either have your food delivered to your location or pick it up at the restaurant at a certain time. This features allows me to choose the most convenient time to pick up the food. Moreover, you have the option to preorder as well for the next day and this is very convenient when you have events at home with guests . One of my most used features is the "start group order" and it allows you to invite your friends to order together. This is a very unique features that most online ordering softwares have not implemented yet and it is indeed a very important one. This software is definitely my go to application when ordering online.
Cons
I have had a couple of issues with the software, however, the costumer service is very fast and efficient and always find a solution to the issue at hand. Maybe, one of the features that could be implemented is the tracking your order features with the pick up and drop off process to facilitate the experience. Other than that, this software is very sophisticated and efficient.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Very Similar to Competitors
Reviewed on 01/09/2022
Overall, my experience with GrubHub is not much different than my experience with DoorDash,...
Overall, my experience with GrubHub is not much different than my experience with DoorDash, Postmates, or most other food delivery applications. I alternate between using these 3 apps in particular quite regularly.
Pros
GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more granular level, the ability to search past orders differentiates GrubHub from its competitors. They are also incredibly communicative if an order you've placed requires cancellation, as they send out a text, email, and even call you to notify you. Their additional fees tend to be less than services like Postmates or DoorDash as well.
Cons
GrubHub does seem to have a noticeably limited selection of restaurants compared to DoorDash or Postmates. This setback in and of itself may lead me to seek out an alternative food delivery app, considering the majority of its features are comparable, if not identical, to its competitors.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Hardeman's Bar-B-Que on the fence about GrubHub....
Reviewed on 14/02/2023
Working to continue to utilize the product.
Working to continue to utilize the product.
Pros
GrubHub is a customer favorite online ordering platform, because they are not as expensive as some others. But, they're not innovative as the others on the management end.
- Industry: Banking
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
My favorite online ordering service
Reviewed on 16/04/2022
Overall, GrubHub has been great. You get much better deal than if you order from restaurants...
Overall, GrubHub has been great. You get much better deal than if you order from restaurants directly. You can also browse an find new places you never heard about before.
Pros
Started using them more during the Pandemic.
Selection is great. You can easily find a place you know, as well as browse through selections.
Once you become a user you will receive the promotions quiet often. $5 off, 7$off, etc.
You can choose delivery or pickup.
Cons
I never encountered any issues. I heard someone complaint they do not recieve promotions, but as I mentioned, you only receive them if you order t least once a while.
- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Grubhub Ordering
Reviewed on 25/07/2021
We use Grubhub to order food for team events and so far they have done a great job.
We use Grubhub to order food for team events and so far they have done a great job.
Pros
Grubhub makes food ordering easy and straightforward for work and business events. I like the clean design of the platform and the easy order management and follow-up with support.
Cons
They have added a bunch of new charges and fees which add up with the order. The support has been a bit sketchy at times.
GrubHub FAQs
Below are some frequently asked questions for GrubHub.Q. What type of pricing plans does GrubHub offer?
GrubHub offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact GrubHub directly for pricing information.
Q. Who are the typical users of GrubHub?
GrubHub has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does GrubHub support?
GrubHub supports the following languages:
English
Q. Does GrubHub support mobile devices?
GrubHub supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does GrubHub integrate with?
We do not have any information about what integrations GrubHub has
Q. What level of support does GrubHub offer?
GrubHub offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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