Hyperproof Reviews

The implementation and support teams are great to work with.

It is a big lift to deploy it and set it up for actual production use.

Really easy to deploy and start using. No coding or complicated config required.Customer support was amazing. [sensitive content hidden]
was amazing at bringing us through all the features and really ensuring we understood their use and applicability. She has set us up for success.

I wish reports and dashboards were more customizable. This would allow more effective reporting closer t the hyperproof tool. Right now I export info and create my own visuals.

Hyperproof is a solid and growing GRC tool with a strong foundation that helps streamline compliance and risk management processes. One of the most helpful aspects is its user-friendly interface, which makes it easy to set up and manage frameworks as your organization scales. The platform is evolving, and Hyperproof is very committed to listening to its customers and improving its features and capabilities, based on needs. The frequency of their rollout and close touchpoint with their customers allows users to grow alongside it.

The automation options also help reduce the manual workload, and its centralized dashboard provides a clear, real-time view of compliance status, making it a valuable tool for teams of all sizes. They also have various integrations to popular systems that allow customer to plug in to the product fairly easily.

Lastly, their customer support is awesome. They're very quick to respond and address issues over call or email.

While Hyperproof has solid fundamentals and is growing as a GRC tool, one downside is that your speed of progress is somewhat tied to theirs. As a growing platform, there are still some features that feel a bit underdeveloped or lacking compared to more established tools. Updates and improvements can take time, which might slow down teams looking for more advanced functionality right now. While it's promising to grow with the platform, it can be frustrating if you're looking for faster enhancements or more immediate solutions to complex needs.

Easy to use. Jumpstart and control linking make managing multiple frameworks a breeze. Third-party Vendor Questionnaire system is great.

Integrations for automated proof collection are a little lacking for our current needs

The support because they are always helpful, friendly, and they have knowledgeable people.

The only I dislike is that sometimes the Work Items module becomes very slow.

The customer support was tremendous and the Hyperproof team welcomes improvement ideas and finds ways to implement them in the platform.

There was a learning curve to get familiar with the platform. Although, the weekly syncs with the Hyperproof team helped mitigate this.

user friendly
I am able to communicate effectively with my team about the audit
It provided order in handling Mutiple Audits as the same time.

I don't like how I have to tag system or owners or auditor before on a ticket before they will receive a notification

First off all, customer support is great with Hyperproof! We have always had excellent customer success managers on our account and whenever I need help they respond quickly to immediately! I appreciate this as with some vendors after you purchase the product there is no more customer support.

Other Pros on Hyperproof:
1). All in one tool: I love that everything I need to manager the Compliance, Audit, and Risk functions effectively are in one tool! I can manager all the different controls for different compliance programs. I can manage all the different audits that I run. I am also able to manager all the company Risks in a risk register as well as have an Issues Management module to manage all the issues that come from all the different audits and risk assessments.
2) Easy to set up access: As an admin of Hyperproof for my company, it is easy to invite control owners to the tool and give them access to what they need to see to help audits go smoother.
3). Collaboration with External Auditors: Easy to invite external auditor to Hyperproof and collaborate and share evidence for specific audits and requests lists.
4). Hyperproof has over 100 templates of governance and compliance frameworks that can help you build controls from scratch. They are updated also when new updates come out.

Cons:
1). I would love to see better dashboards or reporting in Hyperproof more specifically for the Issues and Risk modules. There is no real reporting as of now. I have to build my own outside of the tool.
2) I would love to see Hyperproof come out with a way to perform risk assessments in the tool. Currently, I perform my risk assessment outside of the tool and have to import my risks into Hyperproof.
3). I would love to see the UI from the user point of view be more simplified. Where it is easy for the user to see what they need to provide in a quick view as they log into the tool. They don't need to see any other module links or issues or proof requests not assigned to them.
4). Experience lagging on log on sometimes but nothing that prevents me from getting work done!

Hyperproof is super easy to use. A new user or admin can be trained in under an hour. Also, it is incredibly helpful for managing Governance, Risk and Compliance initiatives.

Their user access review automation is new, was hoping they had this setup awhile back.

Managing audits and gathering evidence is effortless with Hyperproof. It's incredibly helpful, as we can easily reuse evidence for other audits thanks to a single, centralized database.

It would be beneficial to have the capability to adjust risk levels within the tool to align with the company's existing risk methodology.

The Strategic Customer Success Manager over our account has provided excellent service and amazing support. The product was easy to configure and has been very useful for audits and risk management.

The dashboards within issue and risk management could be improved to give flexibility to create more useful metrics.

Like the collaboration functionality and ability to assign tasks to members of my team.

What i liked least about the product was understanding how to use the product most effectively.

We liked the ability of creating Hypersync and automating controls assessment. Hyperproof team provided us with all the necessary for smooth migration of hyperproof and they had comprehensive documentation to setup integrations.

We suggested some features on vendor risk management module and some capabilities that could have made it better. We also look forward to machine learning capabilities.

Automating the evidence collection process

Hypersync option can be vast compared to existing hypersync,

HyperProof is excellent at streamlining the work that needs to be done to satisfy NIST CSF requirements. I am able to monitor my company's NIST CSF score based on triggers in HyperProof that are directly related to proof, policies, and other supporting documents.

The frequency of meetings during the implementation process was as a little more often than I would have liked but made for an easy transition into the live environment.

I love how easy it is to upload proof and attach it to labels. This will make evidence collection much better in the future!

I think it can still improve how it syncs to and from Asana

Ability to work with several teams and members in a coordinated effort for a shortened timeframe and still complete all requested document uploads.

Auditors were limited more than we would have liked. Auditors did not have the ability to add new items or edit existing items which made new requests a challenge.

HyperProof has been a solid partner through their product offerings and excellent support in helping us mature our compliance programs.

We would like to see more emphasis on Product Compliance capabilities.