Lyssna Reviews

UsabilityHub makes unmoderated test pretty easy. It also lets you purchase credits to pay for tests. This can make things simple when you don't do a ton of unmoderated testing, but need to do some.

I don't have any huge cons. For the price, it's great. I wish they had some more features, but they add more all the time.

I like how quick and accessible the tests are to set up. They give you 5 preset tests which is useful, especially for people who don't have much user testing experience.

The quality of participants is really not reliable and makest he over all outcome of the test questionable. Also they limit you to the 5 tests they provide with not much customization.

How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher.

Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded.

Very simple and fast to use. Has all the tools UX designer need for work on a project. Easy to share and collaborate.
Improving continuously since it got name Lyssna.

Sometimes build in instructions are confusing in Norwegian. Would prefer to edit them or remove at all.
Would make UI a bit more modern.

Ease of use for both users and testers. Setting up tests is easy, and they are easy to navigate for testers.

Occasionally buggy with saving progress on a test.

Very user-friendly and intuitive to use
Find the UI of the studies very nice looking for users
Features offer very robust user research capabilities

- More functionalities around complex logic
- A bit expensive to use for surveys (would love it if it was cheaper)

It's easy to set up tests and recruit participants. The response time is really fast in my experience. I also like the articles about best practices for the various types of tests.

The estimations for the task times are way too high and impact what I can include since I have a 5 minute test time limit with my plan.

It enables my team to create quick tests, through its intuitive UI and functions.

The responsiveness of typing within text boxes can be challenging.

The ability to quickly test my products.

It needs more testing options (methods) and the fact that there are plenty of designers (acting as users).

Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods

Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription. Recording features and other necessary testing features are not implemented yet.

Good features, easy to use, and walks you through the entire process. Easy to recruit users and seamlessly integrates with other platforms like Teams.

They don't have a feature to send out invites to users that I am recruiting from within the platform. An in-platform CMS would truly be a wholistic solution.

Ready made tests are great for inspiration and save so much time.

Recruitment panel could include some more specific criteria such as job position.

Detailed targeting of even very hard to find users. Quick turnaround.

Some tests, especially video recordings with comments, seemed rushed and had low quality answers. But lyssna offered a replacement for these tests.

UI could be easier to navigate here and there. But overall it's easy to use.

Its ease of use interface, making it easy to setup a test and get participants in minutes.

Used to be worry of it not having video interviews, but that has just been added.

it was great that now lyssna can record sessions as well ! and I can get started quickly self-served

the recording stops abruptly once the user reaches the 'goal', would be night to stay after maybe 10 sec more incase they got more to say.
Also not being able to record in free flow is a bummer

Love that you guys are still building new features, the new recording one is great

I wish there were more ways to organize all your tests

I had previously used another platform for IA and usability testing and was pleasantly surprised at how quickly I was able to adapt to using Lyssna. It was intuitive and straightforward, I could hit the ground running.

Crown icons next to some sections with no context.

many different test options, great interface and great support

As of today, it is not yet possible to obtain a screen recording from users who have taken a test. But since in the past the tool has developed steadily and very well, I assume that this will also be available soon.

Easy to use and fast tool testing comes with so many options. Best for sharing tests with another group. people or companies. Getting feedback from users is very easy and fast. So much variety of tests available in this. Good for remote testing. Very effective and easy tool. I recommend it to all.

Easy and powerpack tool for testing purposes. Sharing short videos rather than images can be more baneful. When you respond not fast it can be missed and sometimes not frequent. Otherwise no issue at all. I like it very much.

The customer support is incredible - various difficulties I encountered were swiftly dealt with by the extremely useful support team. Highly recommended.

The ability to group tests could be enhanced to allow quicker rollout - currently there's a need to split the tests up and individually release them.

Ease of use is the main attraction for this tool. Quick feedback from other designers, potential users, or our pool of volunteers is really useful for our interactive designs. It's very easy to convince others a name isn't working by displaying a simple heat map, or showing a list of comments from decent samples of target users.

Some of the instructions to the test participants are unclear, especially when they need to interact with images. We tend to send instructions to supplement what's on the screen.