rezStream Reviews

I have used a version of RezStream at the hotel I work at part time for almost 6 years.

It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have gone from DOS systems to Cloud. Being in the cloud made working from home easier especially during non operations days, during renovation and during the pandemic.

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

From day one that when we decided to change to RezStream, they have offered great support and have never made me feel that I was not important. They take the time to know what we are looking for in our reports and what we would like from the software. If they don't have it, they put it on their list and most items have been improved to give the information we are looking for.

Overall a positive experience in the past and looking forward to the future. Just received a gift card from a local restaurant from them as a thank-you for our business. A nice personal touch.

Has worked well for our needs. We don’t need the online booking or credit card system.

Being a first time business owner rezstream has been a lifesaver. The reservation system software is very simplified! They have excellent customer service, which is very important to me! Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners!

Have been a customer since (prior to 2005) and have looked at other options, but the customer team is always willing to help and look for ways to improve. We just need to make sure the products and back-end navigation keeps ahead of or with competitor products.

Great, the ease of using Rez Stream is super helpful for the job I do!

beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point.

I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it

RezStream has the heart of a small business too. We feel like they're an integral part of our business, part of our team. We're very satisfied customers.

Excellent experience, I have reviewed many PMS over the past 20 years and Rezstream is by far the best for our needs

I've always had an excellent business experience with the team. I've been a customer for 21 years! I do not remember a negative exchange. The team is always there to help when needed. The product is great and the price is right.

Overall, very happy with the product and the service. Follow up from tech staff is quick and efficient.

LOVE RezStream and everyone that I've worked with!! [SENSITIVE CONTENT] is 'down to earth' and gets back to me right away. Same with customer support - they always get back to me right away if I have a question or issue.

This company is the very best in this platform. I could not imagine ever using another Property management Software. That would be really stupid, being an American based company is priceless..

Our operations do not perfectly fit the normal format of a hospitality business. So RezStream had to be adapted to fit and that being done, it works as well as anything on the market. We are particularly grateful that their customer support team has been open to helping us get it up and running.

trying to stay ahead of the OTA's selling all my rooms.

I think that the monthly charges for the software and for Marketing are too expensive.
The software is too slow, making changes takes way too long.

Fantastic. The support team as Rezstream is second to none.

I can't be happier with Rezstream Cloud PMS.

The BE
The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless.

The Cloud Interface
My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours.

Customer Service
I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done!

Noticeable Improvements
Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer.

Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites.

Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before.

Summary
We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line.

Simply put: Rezstream is a weapon.

Good