rezStream
About rezStream
rezStream is a cloud-based hotel property management software that offers users an intuitive solution to help them capture more online reservations and to simplify how they manage their operations.
This software helps hotels manage their day-to-day operations and drive more bookings. It also provides features such as setting up and managing rates, scheduling automatic emails, contactless check-ins, and the ability to connect to over 80 OTAs with the channel manager tool.
The platform was specifically designed for independent hotels under 150 rooms that use a combination of digital marketing and software to support their business.
Key benefits of rezStream
- Streamline operations with a simple to use, intuitive interface.
- Drive more revenue with an intuitive online booking engine that allows guests to book faster.
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RezStream Cloud makes hotel reservations easy!
Reviewed on 27/11/2018
I have used a version of RezStream at the hotel I work at part time for almost 6 years.
I have used a version of RezStream at the hotel I work at part time for almost 6 years.
Pros
I love that this software is linked to all of the hotels that I work for. The owners of the hotels I work for have 3 hotels they own and all 3 hotels are linked in the cloud. So when a guest stops at the hotel I am working at and we don't have any vacancy, I simply click on a different hotel to see what they have available! So easy to use!
Cons
The cloud is very different than the original RezStream software, so if you are upgrading there will be new training that is needed, but it is well worth it.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rezstream is unmatched
Reviewed on 26/04/2023
Pros
The system is very easy to use. The customer support is unmatched. They don't try to sell you on things that they don't offer. They are constantly trying to update and be better.
Cons
I don't think there is anything I don't like about Rezstream. I will be very happy once it is officially an all in one platform.
Alternatives Considered
CloudbedsReasons for Switching to rezStream
Cloudbeds is the worst! Their customer support can't help with anything. They sold me on things that they didn't actually offer.Response from rezStream
Thank you, Ashley, for the wonderful review! I am happy to hear that you see our progress and continue to strive to be the best, and easiest platform on the market! As always, let us know if we can do anything else for you and thank you for being a rezStream customer!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Unhappy
Reviewed on 26/11/2021
Pros
I love the software- I don’t like that I am 50% owner and being controlled by my husband where he deleted my log in and rez stream didn’t help me at all-
Cons
Rezstream not protecting the owner with her rights to the system
Response from rezStream
Hi Jody. First of all, thank you for your review and feedback. rezStream takes security very seriously and we work within our contracts. If your name was not on the contract, then we can't really be adding anyone to a database. We can work with whomever is on the contract so they can add you. Unfortunately, it sounds like this is a bit of a unique scenario and one in which we found ourselves in the middle of. Again, I appreciate your feedback but just know that our response was one of data security. Feel free to reach out to our team again and if you have some legal paperwork, I am sure we can get it all figured out. Thanks again!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy is Better
Reviewed on 22/02/2023
It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have...
It is the most easiest PMS I have ever used. I have been in this industry for 40 years and have gone from DOS systems to Cloud. Being in the cloud made working from home easier especially during non operations days, during renovation and during the pandemic.
Pros
The ease of contacts, the ability to merge, the system picks up when they happen.
Cons
Little things that can transpose, such a hold on a room, to convert to an actual booking without releasing the hold and starting all over with a booking. You take the chance of it getting booked under your nose if you are not careful.
Response from rezStream
What a great review Anela. So excited that someone that's been in the industry for 40 years thinks our software is great!! I am happy to hear that by making the switch, it has made things easier for you. I am going to have our team reach out to try to better understand the issue you mentioned in the con. Thanks again for the review!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Simple Hospitality System
Reviewed on 23/11/2021
Overall experience is great. The small occasional bug, which can also be caused by our slow...
Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.
Pros
The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).
Cons
An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.
Response from rezStream
Hi Ernest. Thank you for the review! We love hearing from our customers. I will make sure we add the resizing of the out of service to the future requests. We will also reach out regarding that bug you are seeing to give you a status. Thank you again for the feedback and for being a loyal customer of rezStream. Have a wonderful day!
rezStream FAQs
Below are some frequently asked questions for rezStream.Q. What type of pricing plans does rezStream offer?
rezStream offers the following pricing plans:
- Starting from: USD 75.00/month
- Pricing model: Subscription
- Free Trial: Available
Flat rate, from $7 to $13 per room per month. Minimum of 5 units.
Q. Who are the typical users of rezStream?
rezStream has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does rezStream support?
rezStream supports the following languages:
English
Q. Does rezStream support mobile devices?
rezStream supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does rezStream integrate with?
rezStream integrates with the following applications:
Akia, CartStack, Heartland Restaurant, Maxio, Shift4, Vrbo
Q. What level of support does rezStream offer?
rezStream offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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