SmartSolve Reviews

The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.).

Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 & 2018 most of the time the website had few offerings.

I can log in my medical follow up without having to travel.

The software, over time, has very difficult times loading.

Ease of use of the system. All menu driven

every time a change is made i have to manually clear server cache

The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates.

Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords.

Compliance Focused Software with Rigidity where needed.

Poor post purchase support, limited features and bad UI. Restrictions of users limited software for large company.

Users seem to leverage out of the box function. We can export data. We only configured and did not customize, even for integration work.

For document management, I don't know of a way to see recently viewed documents. This is a feature in similar systems.

Documentation is clear and organized. Exporting to Excel makes data analysis easy.

Wish I knew more when setting up workflows - could have made them less cumbersome

I like that it is easy to use and administrate. I am also really have with the level of customer support that I receive.

I don't like how the current version my company uses isn't as streamlined as it could be. I also don't like that the log in isn't linked to our Windows log in. I spend a lot of time resetting passwords.

Industry leader for quality applications. I appreciate the fact that an upgrade plan was created for planning purposes.

A problem we recently fact is that it is not a completely normalized database making it difficult to write reports and changes needed.