eZee Frontdesk Reviews
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188 Reviews
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I like very much to use eZee FD and Burrp and fell really comfort
Reviewed on 20/08/2019
I am using eZee Frontdesk since 2013 and I really love this application and think it is very...
I am using eZee Frontdesk since 2013 and I really love this application and think it is very effective for hotel management. Very easy to operate and similar easy to make some other realize.
Pros
easy to use, more effective and can customize. especially I think the support team is very much effective to use eZee cause their cordially assistance inspired us to use eZee application.
Cons
Some bug and some issues will take more time.
Response from eZee Technosys
Hi Mahbubur Rashid,
Thank you for your kind words. It feels great to know that our solutions and services are meeting your expectations. Our support team is present 24x7 at your service. Keep spreading the word around.
Regards,
Team eZee.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I like how easy and user friendly this system is,
Reviewed on 16/05/2017
Data Security and Operation generally
Downtime is very minimal
Data Security and Operation generally
Downtime is very minimal
Pros
easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured
Cons
Some functionality and templates I.e reports can not be changed to meet users requirements
Like payroll module should be restructured to meet stands all all countries more so Kenya
Response from eZee Technosys
Hi Kenneth,
Thanks for your feedback. We are glad to know that you found our system easy and user friendly. your mentioned Pros take us one step closer to our aim to facilitate you in best way we can.
Regarding your thoughts on changing templates/functionalities, they can always be customized as per your requirements. Kindly reach us at [email protected]
And for Payroll Module, it is build to cater to all the essential payroll management needs as a part of a PMS system. If you are looking for advanced features, maybe you can try Aruti (http://aruti.com/). The best part is, this software is at present widely being used in your region. Do contact us for more details.
Regards, Team eZee!
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
The software Lags and has bugs but if that could be fixed it would be great
Reviewed on 24/01/2018
I learnt a lot from software. Making reservation, updating and canceling. IT basically gave me and...
I learnt a lot from software. Making reservation, updating and canceling. IT basically gave me and idea of what the hotel business is all about
Pros
Ability access information with the organization
Sharing information is easy over the client server set up
Cons
At times it would freeze and affect the time to which work is done and it doesnt look good when there is guest standing an waiting at the front desk
and there are times when some features would not work for example canceling rooms or updating rooms etc.
Response from eZee Technosys
Hi Delano. Firstly thanks for taking time to rate us. We are sorry for the inconveniences faced by you and we are always up to resolve our customer queries on our 24x7 live support. Also, I would like to inform you that we have released eZee FrontDesk 7.0 which has got a lot of performance improvements. You should contact your account manager for the same. Any further suggestions are always welcome on [email protected]
Regards, Team eZee.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Personal in support are always helpful and instantly responding. Specially Govind!
Reviewed on 19/03/2018
Pros
Easy to use, great value for the money! Also comes in different languages so we got it in spanish. There are other modules that are a complement and we will be interest in getting them; it is a full concept.
Cons
Almost nothing; it takes some learning time, but that is common in any new specialty software.There is always place for improvement so please keep updating this software as you guys always doing it.
Response from eZee Technosys
Hi Oscar. Awesome thing, you took time to rate us. Our support team specially Govind got highly motivated after reading your review. Yes, we do understand that every software has a learning curve, and we try our best to ensure its smooth and easy. We work round the clock on product enhancements and release them timely. Be assured of it. Have something to say? Feel free to write to us at [email protected]. Regards, Team eZee.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly property management system for Hotels/ Motels / Hostels and Villas
Reviewed on 11/11/2022
Pros
The system has almost all the functionalities. It is easy to get used to the system.
Cons
it should have multi-currency functions.
Response from eZee Technosys
Hi Sidath,
Thank you so much for this amazing feedback. It is an absolute delight to serve customers like you. We will surely consider your suggestion in future updates.
Regards,
Team eZee
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Complete Hotel Solution
Reviewed on 26/08/2016
The flow is easy and staff gets on to it soon with little training. Support is also good, gives new...
The flow is easy and staff gets on to it soon with little training. Support is also good, gives new product updates every month with a release notes. Query handling and tracking is also perfect with the tracking nums.
Pros
The most lovely part is the integration.
Cons
Sold in the form of modules and anything u ask them is chargeable and not having integration with any WiFi platforms.
Response from eZee Technosys
Hi Koushik,
Thank you for giving us the motivation to work with same zeal with your positive feedback. Meanwhile, if you are facing any issue or have any suggestion then we are always there for you round the clock. Over the years, eZee has earned a reputation for providing seamless IT solutions for the hospitality industry. Our services are pocket-friendly and go as per the industry norms. We would like to know more about the difficulty faced by you. Kindly write to us at [email protected].
Regards,
Team eZee!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and straight to the point
Reviewed on 03/01/2018
Many, from better control of recepction to less time having to control it, to the ease of its use.
Many, from better control of recepction to less time having to control it, to the ease of its use.
Pros
I like the ease of use and overall the profesional asisstance you get with suppport when needed. Available 24/7
Cons
The translation is maybe not the best when the system is translated to other languages (ej spanish for example) but it is not a major issue
Response from eZee Technosys
Hi Ricardo. We are delighted to hear from you. If there is anything we can improve on translation part you can share your views directly with us on [email protected] and we can improve upon translations for you. Thank You for your time and review.
Regards, Team eZee.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best PMS for Front Desk and Back End
Reviewed on 02/10/2018
One of the best PMS for Front Desk and Back End
One of the best PMS for Front Desk and Back End
Pros
Variety of different Reports (I tried and used different softwares this is the best feature)
Cons
Inter-Connection with CRS still lacks but I still love this software
Response from eZee Technosys
Hello Sohail, We are delighted by the fact that you are so happy with eZee FrontDesk. We assure you to keep imparting our best services. Addressing your concerns, we would like to say that we are always working on the betterment of our software and hopefully soon, we'll be able to overcome the problem that you've mentioned. For any queries you may have, our support team is at your beck and call 24x7x365.
Regards,
Team eZee
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
After 8 years of operating the hotel and restaurant, we owe part of our success to Ezee
Reviewed on 24/11/2017
Pros
What we like the most about Ezee is that it can do everything you can imagine.
It is very easy to use and they provide great 24 hour support.
Cons
What we like the least is when we need to transfer licenses to new computers because of the series of steps required to do so.
Response from eZee Technosys
Dear Mario, We are gratified with your words and to know that our solutions have made your business simplified gives us the strength to do more. Regarding transfer of licences we believe such instances happen rarely. Also, we have to follow the process to keep a record of the Machine IDs to ensure only allocated licenses are used. Its part of our business policy. We regret for any inconveniences caused to you in this regards. Thank you for your feedback. If you have any queries, you know where to reach us any day. Best regards, Team eZee.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Ezee is a great software for Hospitality industry. Provide dealer training time to time...
Reviewed on 16/11/2017
Pros
Our cloud based product is so good.User activity and user roll is key feature of Ezee.Reporting part not good.
Cons
Reporting is not comfortable.Rechaking is also poor.So plz work on reporting part.Provide help video also otherwise arrange training session time to time .
Response from eZee Technosys
Dear Somendra, Thank you for taking time to write us. We are happy to serve you with the best services and solutions always. For your concern to reporting, we always have to consider our all the clients as their different businesses require different kind of reports. We will love to hear what problems or improvements you wants in terms of rechecking the reports. And product training is also be available on https://ezeecloudtraining.setmore.com/. You can reach to us anytime at [email protected]. Happy to help, Team eZee.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
it is not 100% accurate
Reviewed on 18/08/2017
Pros
easy access and easy to understand. Simplicity is there and not too much complicated.
can be learned by somebody new to system very quickly
Cons
figures dont tally when it comes to monthly tyearly and guest total and room total it just doesnt match when compared to actual or when done manually.
Response from eZee Technosys
Hi Maira, Thank you for sharing your experience with us. We take pride in simplicity of our solutions. We fathom the importance of accurate reports and that¿s why we pay attention that our system generates error free reports. It is highly unlikely that monthly and yearly guest total and room total are not matching. Still, we would be glad to check for your concern. Please connect with us at [email protected] and will assist you further. Best wishes, Team eZee.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We highly recommend the program we have been using it for more than 7 years .
Reviewed on 27/06/2017
Pros
All the features are excellent and the price is a great asset. The costumer support services are very useful.
Cons
I am not able to customize the reports. Not even registration cards can be costumized without paying extra.
Response from eZee Technosys
Hi Julimar, Thank you for recommending us. It has been a pleasure serving you since 7 years and continued. For reports, we have 250+ report types to cover each and every business aspect and get desired data. However, they might appear unfamiliar in terms of format to you. But if you go through those existing reports you could find what you are looking for. Moreover, we are open to design customized reports but there is a small charge attached to it. Please do reach us at [email protected] for more details. Regards, Team eZee.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only choice in Hotel Management Software
Reviewed on 18/09/2018
Go and get it, it’s the best product. You can even trial it Free.
Go and get it, it’s the best product. You can even trial it Free.
Pros
Fully integrated Modules. We use them all, Front Desk, POS, Centrix (Channel Manager) Excellent 24/7 Support.
Cons
None really. The product and the support is “Rock Solid”. The 3rd party integration processes are a little tedious. In my opinion these should be “plug and play” a part of the base product. I would like to use the cloud version except the price is way more than running a local server version.
Response from eZee Technosys
Hi,
Thank you so much for this amazing feedback. It is an absolute delight to serve customers like you. We promise you to keep imparting our best services. Keep spreading the word around.
Regards,
Team eZee
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good PMS
Reviewed on 04/06/2018
easy inventory system
easy inventory system
Pros
we using ezee FrontDesk in about 3 years, great inventory system, and most important can save guest detail. so no need to fill all detail for returning guest.
Cons
WIRU and WRD doesn't work sometime, its better to start do develope in FrontDesk instead of extra application. More specific or detail for reporting.
Response from eZee Technosys
Hi Gedi, Thank you for your feedback. We are happy to learn that you are satisfied by the operations of eZee FrontDesk. Addressing your cons, we are coming up with new updates of WIRU and WRD on a regular basis to make your work easier. Do get in touch with our support team to get your queries solved. Regards, Team eZee.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Simplicity
Reviewed on 28/05/2018
Pros
Simple and user friendly. Pressing of each buttons are direct and easy to understand. Funtionality wise are normal and can be better.
Cons
Some of the reports & features are not comprehensive thus some of the features needs to be done manually. System's a bit slow and sometimes unstable.
Response from eZee Technosys
Hi Fauzan, Appreciate your encouraging words for eZee FrontDesk. Regarding the reports and features you can contact our 24/7 support, who¿ll be able to solve it instantly. We're regularly coming up with enhancements and new features. You'll definitely be able to see your issues solved soon. About the system slowing down, we suggest you to see that your machine configurations are as per the software requirements. If not, we recommend you to update it accordingly. And, still if the situation persists, our support is there to help you out. Best Regards, Team eZee.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good Support
Reviewed on 27/09/2016
My experiences with ezeefrontdesk is good, I have this software 4 years ago and the support is...
My experiences with ezeefrontdesk is good, I have this software 4 years ago and the support is great and always I have answer.
Pros
Easy to use.
Marketing reports is value.
Cons
The only is, in my regions , Nicaragua, central america the time zone is different for the support and some time I need to wait hours to check the most dificult problems with the advanced team.
Response from eZee Technosys
Hello Bryan, Thank you for your review. We are happy that eZee FrontDesk has made your work easier. Adressing your cons, we are working on making the advanced team available around the clock. You can always contact our support team for urgent matters at any hour. Regards, Team eZee.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great customer support, through live chat
Reviewed on 04/06/2018
Pros
This software is great for budget oriented or luxury hotel alike, software implementation is easy to use and master and with robust features.
Cons
It has complications with the implementation of Malaysian Tourism Tax configuration for online bookings.
Response from eZee Technosys
Hello Kevin, Thank you for your feedback. Addressing your cons, we try to implement all the tax provisions of the respective countries on time, just like we have implemented the provisions of Malaysian tourism tax and even GST roll back. If you're facing any issues regarding the same, please contact our support team at [email protected]. Regards, Team eZee.
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Many features that works for the same
Reviewed on 29/03/2018
I don´t recommend it
I don´t recommend it
Pros
A simple interface
Simple for the hotelier
Multi user works well
Connect with Ezee Centrix
Connect with Ezee Absolue
Connection with the OTAs works well
Cons
Have 5 options for do the same
Don´t have a redirection of the other Ezee softwares
The support team is 24/7
Response from eZee Technosys
Hi Halima. Thanks for the review. Regarding the cons, you would also agree that every link is having different functionality and operations and it's just much better this way than keeping all together. Besides, our products are available on stand alone basis too, so it is not that feasible to add all the links together. However, you can always bookmark the links in your browser so that whenever the browser is opened, the links are accessible. You can also avail our free product training program just to ensure that you’re making the most of our products. We’re always open to suggestions on [email protected] and look forward to serve you better henceforth. Regards, Team eZee.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best & 7 star rating
Reviewed on 16/10/2016
I am using EZEE FRONT DESK hotel managment software in 3 of my property in INDIA ,CHENNAI...
I am using EZEE FRONT DESK hotel managment software in 3 of my property in INDIA ,CHENNAI ,TAMILNAD ,since 2009. Its the best because i tried many Hotel software , but nothing is equal to EZEE FRONT DESK.
Pros
Easy to use & 24 x 7 customer support .
Cons
Because fulfills all my requirements for my business.
Response from eZee Technosys
Hi Prasad Bhat,
You made our day with this amazing stars and comments. We are happy to know that our products and services could fulfill all the requirements for your business. We look forward to serving your business for long run. Do keep sharing your experiences with us. :)
Regards,
Team eZee!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
it was an awesome experience
Reviewed on 04/02/2018
it is an eye opener to me, that is to say i can make of of other challenging similar software...
it is an eye opener to me, that is to say i can make of of other challenging similar software anytime and any were i find myself working as a front desk personnel.
Pros
it is very efficient, time saving and detailed in serving the guest properly, i enjoyed working with the software as though it is part of me, and that is why if issues come i make sure i connect to you for repairs.
Cons
what like least about this is when the software malfunction while trying to attend to my guest. sometime it keep showing you issue boxes for solution, but is fine it only make me stronger by finding a solution to the issues.
Response from eZee Technosys
Hi Paul. Thanks for your review. Regarding the cons, we have released eZee FrontDesk 7.0 which has got a lot of performance improvements. If you are yet to get an upgrade please write us on [email protected] or visit live chat support and rest assured. Regards, Team eZee.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eZee support never failed me once. Great Service!
Reviewed on 30/08/2018
Super easy and fantastic hotel system. Especially the support is 24 hours. I always get my answer.
Super easy and fantastic hotel system. Especially the support is 24 hours. I always get my answer.
Pros
Easy and great support. Customization with requirement has been prompt.
Cons
I can say literally none. Just the version 6's Stay view is a little bit unstable. Version 7 is much faster and stable.
Response from eZee Technosys
Hello Paul, thank you for praising our support team in your review. It's great to know that you're very happy with how eZee FrontDesk works for your hotel. We promise that your experience with us will get better with time.
Regards,
Team eZee
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Best decision i made for my business
Reviewed on 11/01/2018
Pros
Support team is excellent! they can get really busy at times but they always end up taking care of your software issues.
Cons
Random crashes/error reports, but rare. Certain reports are not 100%, however the support team does a good job of rectifying any issues that may arise.
Response from eZee Technosys
Hi Ali. Thanks for taking time to review us. We have started rolling out eZee FrontDesk 7.0 which has drastic performance improvements so post this upgrade you would not face those rare system crashes. Regards, Team eZee.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
QUICK RESPONSE
Reviewed on 01/06/2018
Pros
This software are easy too used & easy to understand for FrontDesk operations and Finance Department.
Cons
The cons for this software is sometimes got problem with WIRU / WRD but eZee team quick solving the problem.
Response from eZee Technosys
Hello Ezlia, Thank you for your warm feedback. We are happy to know that you find eZee FrontDesk easy. We assure you to continue imparting our best services. In case you have some query, contact our support team who are available night and day to help you out. Regards, Team eZee
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Its realy one of the best softwares
Reviewed on 24/05/2018
Pros
Live support ia amusing. Thier help as quik and very helpful to us. even if it is hard for them they can transfer or ask developers and come back with an answer. I advice them to continue this good work.
Cons
I can not say. Since now I havn't said this thing is bad or that one is useless.
Am using and helping clients and when ever we face such things, we already have the service pack update I can see the futures I wanted.
Response from eZee Technosys
Hi Debesai, we are pleased to hear from you that PMS eZee FrontDesk is amazing you and enhancing your business operations. Thank you for this great review. Best Regards, Team eZee.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
itz great experience eZee software
Reviewed on 25/06/2018
Pros
itz work great ....every one try this....this software is owesome...i suggest every one to use this software...it is easy and reliable ... itz working very fast.
..
Cons
right now there is nothing dislike about software. if thereis anything we observer . we will surely contact ezee live cha support
Response from eZee Technosys
Hi Mehboob, We are sure that you are enjoying your business automation. Appreciate your positive feedback. Best Regards, Team eZee
