Liine Reviews
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137 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing product powered by amazing people
Reviewed on 01/02/2023
[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a...
[sensitive content hidden] are some of the most helpful experts in the field! We dealt with a 3-hour time difference in installation, and they made it super easy for us to get up and running on our time.
Pros
1. Ease of use2. Simplifying output and keeping everything in one place3. Unique AI technology4. Powerful data modeling and analytics
Cons
1. Limited options for selecting marketing channels in form flow
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine Review!
Reviewed on 27/06/2024
It has been very good! One of the most user friendly programs I have ever used.
It has been very good! One of the most user friendly programs I have ever used.
Pros
Easy to navigate, quick support, and everyone is so kind and helpful!
Cons
sometimes AI gets confused and we have to submit calls to be adjusted, but everyone is so quick to help that its not a problem
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Line review
Reviewed on 30/03/2022
Pros
Being able to have a set call cadence. Targeting campaign for certain procedures in office
Cons
Ease of the software. Too many loops to get to a certain thing. I shouldn't have to click 5 different boxes to get to what I want to see.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful tool :)
Reviewed on 24/10/2024
great overall. This is a great way to drop in and monitor customer service and see measurable...
great overall. This is a great way to drop in and monitor customer service and see measurable results.
Pros
Love the visual infographics on the dashboard
Cons
doesn't seem to always credit calls that don't apply to the conversion rate
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving Liine!
Reviewed on 31/07/2024
Very good! Liine offers an easy way to engage your leads and keep the phone ringing!
Very good! Liine offers an easy way to engage your leads and keep the phone ringing!
Pros
I really enjoy how quick and seamless it is. Within just a few days of using this program I already felt a lot further with leads.
Cons
Nothing I've disliked so far! I really enjoy the layout of the website.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Comes in handy during the work day
Reviewed on 29/08/2024
It's the first itme i've used it in a work setting and I like that it's accurate in what we're...
It's the first itme i've used it in a work setting and I like that it's accurate in what we're doing every day.
Pros
I like that it accurately keeps track of the work we're doing.
Cons
It doesn't register every call we make just the incoming ones. I wish it had an outgoing feature as well.
- Industry: Alternative Medicine
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 31/07/2024
This app has been so easy to use and overall made it easy to do my job.
This app has been so easy to use and overall made it easy to do my job.
Pros
Liine has been very easy to use, I was able to learn to use it and start my work fast.
Cons
There is nothing I can say I didn't like so far I love it.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Scheduling New Appointments
Reviewed on 18/04/2024
Pros
It's very easy to communicate with our patients and help them with the services needed.
Cons
So far, everything ok and I can see my colleagues attempts to contact the patient.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Administrative
Reviewed on 15/02/2024
Good experience with keeping track of how many calls we made
Good experience with keeping track of how many calls we made
Pros
Ease after learning program. Like the way you can put in by dates.
Cons
Would like more manual options to complete
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The phone guy
Reviewed on 15/04/2024
Pros
Easiest method of contacting patients and removes the guessing if a patient has been contacted 3 times. Before moving on to next patient that could be scheduled
Cons
system can be a bit slow when it comes to contacting patient
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Tracking Leads From Google Ads
Reviewed on 11/03/2024
Pros
The UI is easy to use and allows us to see what happens to the leads that we get for our clients
Cons
Sometimes it can be slow to see all the interactions from a single lead.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Liine is the tool that you didn't know you needed
Reviewed on 19/07/2024
Pros
Being able to read transcripts and get data of conversions is the most valuable part of Liine.
Cons
The price is pretty high, I would love to be able to record all calls, but it is out of my pricerange.
- Industry: Plastics
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with Liine
Reviewed on 10/10/2023
The support is wonderful! We love our customer support manager [sensitive content hidden]
. She...
The support is wonderful! We love our customer support manager [sensitive content hidden]
. She helps us stay on track and helps us understand the reports and areas we can improve in. She is great!
Pros
We love the website leads that come into our office immediately after a prospective patient as requested information. It helps us respond more quickly and have a system of follow up.
Cons
So far I haven’t found anything I don’t like.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing!
Reviewed on 02/10/2023
I have been using Liine for awhile now, it's helped a lot with scheduling new patients.
I have been using Liine for awhile now, it's helped a lot with scheduling new patients.
Pros
Information provided with patient inquiry.
Cons
I don't have any disliked about Liine, it's been great so far!
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Liine Review
Reviewed on 25/09/2023
Pros
I like that it compartmentalizes the information that is needed to further assist new leads. It is very helpful that calls are recorded as we can refer back to the phone calls and ensure that information is clearly and correctly communicated as well as utilize for training purposes.
Cons
I do not have any negative feedback at this time.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 22/06/2023
i really like the concept of not missing any incoming inquiries, although people still think we are...
i really like the concept of not missing any incoming inquiries, although people still think we are spamming their phone and tend to not answer then call back thinking we did not call them back
Pros
Having patient information right in front of you, knowing the general reason they are inquiring, having more information that just a phone number
Cons
That you cant change the department if a patient or liine has it wrong, duplicates are not caught
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Leads
Reviewed on 10/07/2023
Pros
It is easy to contact the leads with the information provided.
Cons
It is sometimes hard to determine which leads have or have not been contacted and when.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome
Reviewed on 26/05/2023
I love Liine! Customer support is top tier & it makes working a breeze
I love Liine! Customer support is top tier & it makes working a breeze
Pros
Such a easy and productive tool to use. work is a breeze with liine
Cons
no cons. I think liine has figured out what works and is succeeding
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine very helpful
Reviewed on 11/05/2023
I don't think we have gone live yet but so far its very good in tracking leads
I don't think we have gone live yet but so far its very good in tracking leads
Pros
Very helpful in tracking leads thank you
Cons
we are still implementing the system so we need a little longer to establish cons at this time
- Industry: Plastics
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
a game changer for training your staff on phone skills
Reviewed on 05/04/2023
Great customer service and the team responds to questions quickly
Great customer service and the team responds to questions quickly
Pros
I love the reporting and how detailed it is
Cons
I wish there was an option for me as a user to mark the call as "reviewed" by me. I also wish I could mark the ones that are left message as booked, because many are booked the same day... but Liine does not indicate that
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible software for lead management
Reviewed on 23/12/2022
I cannot say enough great things about Liine. I have very high expectations when it comes to lead...
I cannot say enough great things about Liine. I have very high expectations when it comes to lead management platforms, and Liine has blown me away. Their platform is incredibly smart and user friendly. We have been able to really drill down where our leads are coming from, what our ROI is with certain social media platforms, and also using it as a coaching opportunity for our employees who need help with converting since Liine is able to record all calls. I have recommended them to other colleagues.And their service is unlike anything out there. Their team is fun, engaging and respond instantly to our inquiries. I truly recommend them!!
Pros
Very easy to use!!! And the service is fantastic
Cons
Integration with our current system but other then that , I can’t think of any
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The software you didn't know you needed!
Reviewed on 02/02/2022
Liine has provided actual DATA that we simply did not have before. The reporting feature has helped...
Liine has provided actual DATA that we simply did not have before. The reporting feature has helped us make business decisions like figuring out how much money to allocate towards our marketing spend each month and which employees need more phone training
The access to call recordings have given us MAJOR insight as to what is happening on the phone! ( this is what initially peaked our curiosity in the first place) Our conversion rates used to be around 30% but are now 65%-70% after using the sales scripting they provide.
However, in my opinion the automated lead management part has probably been the most helpful tool...before we had Liine we were not getting back to important new lead inquires in a timely manner. Customer inquires were going to multiple different places and it was very hard to keep track of it all. With the Liine platform everything is in ONE place and it's easy to track your call attempts. Just this portion alone could replace a full time job for a high volume practice like ours
It makes me realize how much money we were probably leaving on the table all those years of not following up!
Pros
We have been using Liine for our Medical Spa practice for several years now and it has been a total game changer for us. The software gives us thoughtful, insightful and actionable information to help us grow as business. The interface is clear and very user friendly.
Cons
Not really! It seems that Liine is always making improvements.
- Industry: Plastics
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 28/12/2022
Customer support is top notch. So far, so good with everything, overall.
Customer support is top notch. So far, so good with everything, overall.
Pros
The speed at which we are able to return patient phone calls after they have filled out the form on our website goes above and beyond.
Cons
Sometimes the "pending line review" takes a bit too long and I don't see the "booked" status as quickly as I'd like.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
High-tech software, innovative organization!
Reviewed on 18/02/2022
My overall experience with Liine has been exceptional. From Day One, the customer service has been...
My overall experience with Liine has been exceptional. From Day One, the customer service has been amazing and it's exciting to see the company continue to advance their technology/software, always keeping in mind the needs of their business partners.
Pros
I have used Liine for a long time, so initially my favorite thing about the software was the phone tree, ability to direct new patient calls to an appropriate person, and of course the data! The dashboard is fantastic and very user friendly. This is the type of data every business needs in order to measure how the team is doing, and what opportunities they may have missed. It's a very useful tool for training and coaching.
Cons
Some of the more recent advancements are good, but not quite there. For example, if our PCC emails a patient back instead of calling them, they have to manually enter this in the interaction log. I would also love to see this software integrate with our EMR. I think that's a critical next step...
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liine is AWESOME
Reviewed on 04/02/2022
Overall experience has been great. Everyone involved ([SENSITIVE CONTENT], just to name a few) are...
Overall experience has been great. Everyone involved ([SENSITIVE CONTENT], just to name a few) are all exceptional at what they do. It has been a pleasure working with them throughout the entire process.
Pros
Easy to implement and use. Gives real time data and feedback to team members. Liine team members are amazing to work with.
Cons
There is no end user access to make changes to the VRs hosted on the Liine system. Not a huge deal, but I have to put in a request to support any time I want to make a change.
