RateTiger Reviews
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37 Reviews
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ratetiger - Ease of distribution & Excellent support team
Reviewed on 10/12/2019
My overall experience with Ratetiger is great.Support team , Sales team are the main USP of this...
My overall experience with Ratetiger is great.Support team , Sales team are the main USP of this software.Single window operation is must tool when you compare to other similar product.Pricing is the one issue which they can work out specially with long standing client - mainly in price sensitive market like Dubai.
Pros
Best part of the software is customer support , wherever you stuck just drop an email to support team & they make sure query resolved.Its single window use for inventory , rate , stop sale , LOS is USP. We are using them since last 06 years and keep recommending to our peers as well.This software is very user friendly , which comes so handy during training session with new staff.
Cons
Pricing - Mainly for long time associate they should reduce pricing or try to add new features like Live OS or revenue management tool without any charges.
Reasons for Switching to RateTiger
Single Window operation .Response from eRevMax
Dear Alankar,
Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless.
Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.
We look forward to serving you as best as we can!
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Amazing tool but requires to be more user friendly
Reviewed on 10/12/2019
It is good but I wouldn't recommend it to friends unless they fix this rate weights issue.
It is good but I wouldn't recommend it to friends unless they fix this rate weights issue.
Pros
It has a lot of features and flexibility to apply many setup requests
Cons
1- I have to repeat all the rate weights setup for any new channel that I have to connect to Rate tiger. Since I - manage a group of hotels, each hotel has around 10 room types, in addition to single and 3rd and Quad occupancy for each room time, it became having a new channel on board is like killing me times because I have to repeat setting up the rate weights for all these hotels and room types again. I used other channel managers like Rate Gain and Site Minder in previous hotels companies and the connecting process was much easier than this, it is only one time configeration on the channel manager and is applicable to any new channel that we connect, all i do is the room type mapping for any new channel and that is it!
2- there are some channels that requires a specific complicated way to setup theri rate weights like TBO and Expedia, we didn't know that until we referred back to support team and advised us this issue and then asked us to do illogical calculation to have such channels on board, so this system really is not user friendly.
Response from eRevMax
Dear Sherif,
Thanks for your kind review. Rest assured, we've taken note of your feedback. We are glad to know you like RateTiger and we would further work on to optimize your hotel online distribution process and make it seamless.
Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.
We look forward to serving you as best as we can!
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Overbooking, rude staff, do not use.
Reviewed on 25/01/2024
Overbooking, staff very rude, management not responsive. Do not make this mistake.
Overbooking, staff very rude, management not responsive. Do not make this mistake.
Pros
Cheap, but you pay peanuts, you get monkeys like these guys.
Cons
Overbooking, rude staff, non responsive management
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Manage Your Inventory
Reviewed on 07/04/2021
Ratetiger Suite facilitate the process of the booking and connectivity to the third party channels...
Ratetiger Suite facilitate the process of the booking and connectivity to the third party channels , Which impact positivily direct on the customer satisfaction and increase in the same time the productivity and reduce waste times and concentrate in the real business .
Pros
The Software of ratetiger make the life easy in regards of controlling the inventory , price , rate shopper ,price analysis and morover managing rates , the software easy to use and integration process with suppliers and the system is very efficient and easy . There are many features available in the software that enables you to easily control the product you sell and get seameless Experience .
Cons
The features of the software are very efficient and professional , we were able to connect the system to the booking engine very easily plus ability to connect with the most metasearch sites , and even guest experience sites as well.
Alternatives Considered
SiteMinderReasons for Switching to RateTiger
we choose ratetiger suite as the provide quality customer service , many features in one softeare and in the same time very reasonable and competative prices .Response from eRevMax
Dear Patron,
We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs.
Your feedback encourages us to work harder and continue to provide you with world-class products and support.
We look forward to our continued association in the coming years.
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool for a good price
Reviewed on 30/05/2022
Easy to use product, helps to reduce daily workload a lot.
Easy to use product, helps to reduce daily workload a lot.
Pros
Implementation was well planned, took a bit longer than scheduled.
Support is fast and effective
Very small downtime and errors
Cons
Support was a bit inconsistent in the beginning. I have asked for a dedicated support person, since than it is working perfectly fine.
Alternatives Considered
SiteMinderReasons for Choosing RateTiger
CostReasons for Switching to RateTiger
Cost-quality ratio was best. Also RateTiger does connect to a lot of channels you may not even aware about yet.Response from eRevMax
Hi
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome
Reviewed on 10/12/2019
Our main benefit is that all the rate changes we do can be handled and delivered via RateTiger, so...
Our main benefit is that all the rate changes we do can be handled and delivered via RateTiger, so we don't need to worry about rate parity.
Pros
From my point of view RateTiger is intuitive and easy to use. I am able to manage each channel separately or all together and it is pretty simple to do so.
Cons
We set up RateTiger for the new property during October 201 and mostly the set up is pretty simple, we encountered some challenges. How ever, these challenges were mostly in OTAs end, not RateTiger's (ant nothing major, just some restrictions in OTA's end for room amounts and room type names).
Alternatives Considered
SiteMinderReasons for Switching to RateTiger
Our experience with RateTiger earlier in previous hotels, we knew the product and there was no reason to switch.Response from eRevMax
Dear Jani,
Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless.
Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.
We look forward to serving you as best as we can!
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product - Easy to use
Reviewed on 20/05/2022
In general, the experience was very good, but they could update it to make it even more friendly...
In general, the experience was very good, but they could update it to make it even more friendly and compete with others.
Pros
The system is very friendly and easy to use
Cons
It would help a lot if technical support had offices in Mexico or 24 hours a day since in emergencies you always have to wait for Indian time
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing user friendly product
Reviewed on 04/06/2022
I had a very good experience with Rate Tiger for the past three years. Rate Tiger Team is very...
I had a very good experience with Rate Tiger for the past three years. Rate Tiger Team is very helpful for Training and service.
Pros
Rate Tiger make the management happy in regards of controlling the room inventory , maintaining rates, price analysis. The software is very user friendly .
Cons
Nothing really in every aspect from Software to service. It also helped us to connect with GDS.
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great compset rate checking tool!
Reviewed on 12/08/2019
Great. A great rate monitoring software.
Great. A great rate monitoring software.
Pros
I have used Rate Tiger for over 2 years, before the company I worked for switched to a competitor software. As a Revenue Manager it was important to have an up to date daily overview of your compset pricing which is what Rate Tiger has been prioviding without a fault on a daily basis. I used the daily rate tiger reports as the basis for setting the hotel pricing strategy along with the pick up trends and other market information. This tool simply makes your life easier as you do not have to check day by day the competitor pricing, multiply this by 7 or 8 direct comeptitors etc. Simply a lifesaver.
Cons
Sometimes the rate infor wasn't up to date or available for some properties, prompting an error message. Overall no major issues to report.
Response from eRevMax
Dear Bojan
Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless.
Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.
We look forward to serving you as best as we can!
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 19/05/2022
Pros
easy to use, good overview via the dash board
Cons
all features are very good, we have nothing to complain about
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I don't know where my hotel would be without it
Reviewed on 12/11/2021
Pros
It was easy to learn how to add and change prices for each website.
Cons
I cant find anything I can complain about yet
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good channel manager
Reviewed on 30/05/2022
All in all, very satisfied with the experience, we haven't had any major outages and on the few...
All in all, very satisfied with the experience, we haven't had any major outages and on the few occasions when something fails (like delivery of a reservation) you always get an error report by mail so nothing is missed.
Pros
Great channel manager that works well both for uploading rates & inventory as well as downloading reservations. Integrates well with our PMS which allows for easy updates for all connected channels.
Cons
Some elements of the admin system are very slow, which can make setting up a new rate code quite tedious. However, once that is done it runs smoothly.
Response from eRevMax
Hi Jörgen
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Esy Interface
Reviewed on 02/06/2022
Channel Management. I no longer have to use individual extranet like previously
Channel Management. I no longer have to use individual extranet like previously
Pros
Very easy interface to use. No complications at all. support team is very proactive
Cons
the mobile interface could be better in usage
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding
Reviewed on 27/05/2022
Pros
Have been using the software for over 5 years. It’s a wonderful software , really easy to train staff on. Helps with rate management, analytical data helps a lot.
Cons
Nothing. The software is brilliant, can’t fault it
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The right mix of all online products
Reviewed on 02/06/2022
Pros
Rate Tiger for Wolcott Hotel NYC combines all the necessary parts of an online presence that is needed in today competitive market.
Cons
Meta, i hate meta so not prodcut can make me like the process of giving away money. But RateTiger makes it easy to use the Meta tools.
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RateTiger is good but could need some improvements
Reviewed on 16/12/2019
Like I wrote we like the program very much but Think that it would be even better if Everything...
Like I wrote we like the program very much but Think that it would be even better if Everything worked more frequently withour errors.
Pros
It's quite easy to manage and use, it saves a lot of time to manage all channels in one click.
Good support
Cons
There is a lot of errors over the years, often we need to Contact support though the reservations, cancellations and modifications doesn't Always come to our e-mail. Some reservations isn't delievered at all and it's very frustrating with downtime…
The support is good but sometimes too fast, now I've fixed Skype so now it's easier to handle.
Response from eRevMax
Dear Fredrik,
Thanks for your review and rating. We really appreciate your feedback.
I am glad that you are not connected to our support via Skype for quicker resolution of issues and we hope that things will only get better.
Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.
We look forward to serving you as best as we can!
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Comments
Reviewed on 14/12/2019
I had a very good experience with RT across two companies for the past years. However, the customer...
I had a very good experience with RT across two companies for the past years. However, the customer / product services provided by your side are not as good as before, on responsibility, stability as well as on product knowledge.
Especially when the first time I used your GDS service, it was a total mass and chaos.
Pros
Convenient & Pricing
Support (before)
Cons
Stability & support (nowadays)
Alternatives Considered
SiteMinderResponse from eRevMax
Dear Terrence,
Thanks for sharing your feedback.
We continue to invest in building our channel connections to offer new distribution services and also parallely train our teams to be able to offer you the support you need.
We are sorry that you found some gaps in our services - we are looking into this on priority and assure you that we will make up for this. We thank you for putting your trust in us and giving us a chance to be your connectivity provider. Kindly allow us to look into the matter and revert to you with how we can improve our services.
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Channel Manager Software with fast customer support
Reviewed on 03/06/2022
Pros
The customer support of the rate tiger is fast, we can do almost all the channel manager.
Cons
Not faced any issues till now while using the software.
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Palm Plaza
Reviewed on 03/06/2022
Good
Good
Pros
easy to use , desing , support , fast login
Cons
mapping is hard in the bigininig , configuration also
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Customer Support
Reviewed on 27/05/2022
Pros
Great user surface and customer support.
Cons
Glitches and errors in transmission for MLOS etc
Response from eRevMax
Hi Isa
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
performance sometimes is bad
Reviewed on 16/12/2019
this software meets my need
this software meets my need
Pros
functionality, easy use, easy acces, fast,
Cons
sometimes the performance is bad, failure
Response from eRevMax
Dear Francisco,
Thanks for sharing your review and rating for RateTiger - we really appreciate your honest feedback.
We have taken note of certain update failure issues that you have experienced. We take connectivity very seriously and invest a lot in ensuring all our channel connections are up to date. However there are times when channels make certain tweaks at their end, which are not notified to us, due to which the updates do not flow seamlessly. Given this dependency on third party sales channels, we are sometimes unable to deliver the updates in real-time as is expected, and hence the failover. Having said that, we will surely work on this further to plug any potential gaps to offer you our best service.
Wishing you and your team a very happy festive season ahead!
Best regards,
Team RateTiger
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Channel Manager for Non-Hoteliers Professional
Reviewed on 14/12/2019
RateTiger, powered by LiveOs, is designed very strategically and it helps even non-hoteliers to...
RateTiger, powered by LiveOs, is designed very strategically and it helps even non-hoteliers to optimize their distribution channels effectively. RateTiger Channel Manager and its related products are very efficient for hoteliers and revenue management teams as they can manage online channels in just a few clicks. I am very happy with the product & support and highly recommend other hotels in the region to use it.
Pros
Smart Filled Area and Mobile App LIVEOS.
Cons
1. When you login, system shows that you have been connected other place.
You must show last login and active session for account to know where & who logged-in.
As a property, I feel unsafe in this system about login process.
2. If you create secondary user in system, you can't hide System Setting Option. You can only hide Widgets BUT not Settings which is quite unsafe again.
Before I have raised a Question why there is no Password reset option then it was added in login page.
eRevMax is International company and they need to work more in providing safe and secure login process.
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Smooth transitions.
Reviewed on 23/12/2020
Pros
To start with, the representatives are really helpful and hardworking with regards to training and finding solutions, especially [SENSITIVE CONTENT HIDDEN] and her team. I am very happy to work with the company Rate Tiger and will continue to provide valuable feedback whenever needed.
Cons
I guess we would love to have more automated services rather than allocating the rates to each sub room categories.
Response from eRevMax
Dear Anas,
We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs.
Your feedback encourages us to work harder and continue to provide you with world-class products and support.
We look forward to our continued association in the coming years.
Have a great day!
Best regards,
Team RateTiger
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Channel Manager - easy to use
Reviewed on 10/12/2019
Excellent Sales & Implementation Team
Excellent Sales & Implementation Team
Pros
It's covered most of the features, excellent GUI, Implementation team is very quick
Cons
Airbnb implementation is bit slow then other channels
Response from eRevMax
Dear Sapan,
Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless.
Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.
We look forward to serving you as best as we can!
Have a great day!
Best regards,
Team RateTiger
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RAtetiger
Reviewed on 19/05/2022
friendly system and easy to use
friendly system and easy to use
Pros
easy to use and very helpful support from rate tiger team
Response from eRevMax
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!
