Mango Voice Reviews

I have been on Mango Voice for about 4 years… so far so good. Occasionally you have the moments of technical issues but they try to fix it

It does not integrate with my orthodontic software!

Integration process was easy to do. I like that I have the ability to listen to a voicemail from my email since the mobile app does not let you do this for the android version.

The mobile app could use a better platform. I use the android version and it is inconsistent on working while trying to call people from the office number. At the time of signing up, they were coming out with a more enhanced version for both and I was told that the android version would be better than the bare minimum capabilities that they had at that time. I am still waiting on this "enhanced version" and it has almost been a year.

We love how easy it is to add new people to the system and change settings, the customer support chat is amazing.

The reports are lacking, when pulling different reports for the same period they seem to vary quite a bit and do not seem to correlate to each other.

It is integrated with our dental software.

We are not able to send images by SMS to patients nor receive messages from patients.

Easy to set up and use. Reliable service most of the time.

The software has worked great for over 9 months now but recently we have been experiencing outages and when those happen no customer service reps have been available to address our concerns. For a medical office to be without phone service for HOURS and have no one to speak with about it is unacceptable. Also, the office scheduling feature needs work. You have to manually set when you would like the phones to be on and off instead of being able to put in a schedule customized for certain days/weeks.

Mango Voice has an app that I can use at home to get emergency call. I also like the feature of being able to see how is calling the office so I know who is calling to address them by there name.

I have seen review about this software not working but I have not had any problems with service.

Ease of use. That’s all you get. Still too short of an answer

Bad service right now. Many calls have dropped

customer service, website is easy to navigate

I work from home sometimes so I installed the app on a phone and added an extra line. The app is terrible, calls drop every time, they don't connect half of the time, when I answer a call the patient doesn't hear me... etc.. Its an ongoing problem. I have called and all they say is that someone on that team will contact me, but I'm still waiting for the call. I called back and they said the team went on vacation and they will reach out. Still nothing. We are thinking about switching because of the app problem because I need a reliable company I can use remotely.

I used to have a land-line. I didn't know there were so many more options to help manage calls and messaging.
I really like the ease of use and options for usage

It took a couple tries to get everything set up right, but within a couple days things went smoothly. They have been great ever since.

VOIP is a cheaper alternative and is easy to manage once you learn the interface.

The system crashes on a national level from time to time. Situations are usually resolved within the hour, but it is inconvenient when you are running a business.

I like their text feature when it works.

Too many outages, and problems getting setup. When first implemented we were in the phone w support everyday for about two weeks working out kinks that were supposedly “resolved.” Now, about every 4-6 weeks there is an outage where their services do not work. It’s very frustrating for both staff and clients and cost the business a lot of money.

Customer Service is great and always super helpful! For the most part it is easy to use.

When making changes on the admin side for extensions etc, it seems complicated, I always miss a step and have to utilize customer service.

Very easy to set up. The call tree being just drag and drop was amazing. Very clear how calls would be handled. Call recordings very easy to get to and listen.

Would not integrate with my other software. Had a few issues with call quality and I feel took too much time to resolve.

Ease of use and integration, customer service is decent

When phone systems go down and we lose business

I like that the software works well with legwork and abeldent.

Call drops and service outages, although rare they are disruptive when they occur

This system is so easy to use and has so many features that make everyone's job easier.

I do not like when the internet is down so are the phones.

Call recording and tracking/history. Switchboard. Call parking.

Fix your Voice Delays... Faster servers please

Being able to tie in remotely from my iPhone to the system

Unpredictable. Inconsistent. Difficult implementation

Easy to use, implements well with our software.

How often the system goes down is atrocious. I cannot know how many patients I've lost due to the system being down, nor can I know how many patients I could have gotten while the system was down. This has happened several times, and many times without any knowledge that it is happening. Incredibly frustrating!

The price Verse the value is exceptional
The quality of the calls are great.

The use of the software is complex
Training is a necessary thing to do with the app.

Easy to implement, I like the new text option

There is not too much I would change about this

It's a simple software to use, no need to spend too much time learning the features. Great for fast paced environment.

So many technical problems with the software. Not as good if you are trying to work from home. Great to be used only at work space.