Tugger Reviews

The Tugger platform and support from the Tugger team has meant extracting data from our field service management software (simPRO) to Microsoft Power BI seamless, pain-free and cost-effective!

The standard reports made available for free are excellent, and the customisations and bespoke reports that Tugger have supported us on have been just as excellent!

None! We haven't found any fault with the Tugger platform itself!

The team at Tugger are fantastic listen to your opinions and take them on board when developing the reports. The reports out of xero are fantastic and fill a big gap in xero

The connectors I wish there was a way of logging on to “a portal with all Tugger clients we’ve added and just being able to select the client we want to add job done.

It's very easy to use and has a completely "out of the box" feel and set up.

You can't change dates in the tug without starting a fresh one.

The graphics and technical support are have been the main reasons for my positive review this early into my use.

Integration with 3rd parties has been testing at times.

The process was easy even if you do not have a lot of BI experience.
And using the tokens/keys to implement the "tug" in other custom dashboards was very easy.

For a small organization like ours the price is a bit high since we just need to be able to pull data from our time registration system.

Ease of loading the tables into Power BI

Some tables are not correctly labelled with some columns not connected correctly to our software.

The Tugger platform was so easy to use and connect to Xero. Its was the best on the market,

Dat Connections to Xero and the Security on the Data Warehouse

Easy to connect different platforms and show the data

Not much. It would be great if the data visualisation was within tugger

Really easy to use and great to have pre loaded reports to use.

Nothing springs to mind. The product is very simple and straight to the point.

Once set up the connectors just work and the Power BI templates

There is nothing I dislike about Tugger.

Customer service has been great, lots of help with set up and quick responses to questions raised.Being able to access all tables unlike simpro's meta base BI is a real plus.

More of a simpro issue but some Data from simpro custom fields is pretty disorganised. It would be great if this could come to us a bit more streamlined.

Tugger make life simple for analysing cash data and have been very helpful and supportive with helping build on existing templates to personalise the reports to exactly what we need.

More reports could be created for other modules within the cash data

Tugger was easy to set up and implement. Web interface is easy to navigate and the prebuilt PowerBI reports are really helpful.

Maybe a schema would be helpful and a bit more documentation on the data mapping. These are just things that would be nice to have though and not really cons!

Works well from the start. Power BI Reports.

No visualisation for Scheduling API in the Power BI report for Clockify yet.

Frequent extracts of data from HubSpot allowing for up-to-date reporting in Power BI.Supports the new API version from HubSpot meaning that all required fields were accessible (specifically, we were looking for the meeting attendees field).Very easy to set up.Helpful and quick support.

I am missing more information related to current and past Tug status.

The ability to have reports that automatically update from our systems has had a massive improvement on the reporting ability of the business. We are already wanting to plan further reports and dashboards to target our departments specifically, and using Tugger speeds up this process for us in terms of planning exports ect

Tuggers keeps using the original field headers within our system, even though there is the ability to replace these within the system. It would be nice if Tugger could pull these to make reviewing data easier.

Tugger has revolutionised the way we can extract Data from the job management system we use; Simpro. By integrating Tugger with Simpro it has allowed us to visualise and analyse all aspects of our jobs from quoting and sales to project management, purchase orders and financial reviews including WIP, Profitability and Cashflow.

there was a bit of setup but once done it has just worked with minimal ongoing input

Ease of implementation and good customer service

nothing

(1) Bridging to our operating system simPRO 8/10
(2) Standard generic free visualisations 7/10
(3) Bespoking visualisations they can share as part of their standard suite, 10/10
(4) Support 10/10
(5) Developing further products using TuggerApp 10/10

Nothing at the moment, as nothing has gone wrong

- Easy to set up and integrate - the entire import process took less than one day
- Customer support is outstanding - extremely responsive and works to help customize the tool to your needs. Was on multiple calls with the Tugger team and they were always eager to help
- The one software that solved most of our pain points for visualizing our data from Hubspot - involved pretty complex visualizations and data set up that other software out there don't support

Nothing much! Our only minor concern is tugging data can take long sometimes

Ease of use and minimal maintenance or setup.

Nothing so far, seems to be doing everything we need.