Convirza Reviews

The software is really easy to use and has a lot of features.

I don't like how the reports section is organized.

I like many of the features you can set on call tracking numbers that I was not able to use on other platforms

The reporting is terrible. Great features but horrible reporting. This area needs a lot of work! Overall I like your service but please fix the reporting to make it more user friendly

We used Convirza for our telephony management for years. They were great to work with and provided us all the features we needed. We were able to route over 7,000 TFNs through them easily and track each TFNs response rate.

Convirza's UI was a little outdated, some of our updates took a long time to make since we had to do them one at a time to each TFN. We could send in requests to Convirza to make those updates for us but it would sometimes take a couple weeks to get them completed.

Convirza is very consistent and always seems to be working properly.

The reporting does not fit on my 24" computer screen I have to scroll from left to right , back and forth way too much.

It has all the features other platforms have, and it’s been more affordable

Takes time to get used to platform at the beginning

Onboarding was an amazing process. Our representative was personable, helpful & very punctual. Once we were onboarded, it was smooth sailing. We love using these tracking numbers to provide more visibility to our marketing campaigns and gain a better idea of overall ROI.

Can't think of a thing! We have enjoyed every aspect so far.

I setup unique phone numbers for different media allowing, Ace Indoor Golf to more accurately measure offline advertising and know its impact. Convirza is affordable, easy to use, and their customer service is 2nd to none.

Nothing. I love everything about Convirza.

Once it's all set up, it works to track and record phone calls. The call recordings seem reliable and are easy to play.

The integrations and reporting options are lacking compared to other tools. The platform is overly complex and takes three times as long to set up.

Great service to track calls! Very helpful. The Spanish Group uses this to track calls for clients interested in translation services and it works very well!

No cons! The service for tracking calls is great!

Easy to access the data using the API and excellent customer support.

Documentation on using the API could be more in detail.

Once getting through initial software training, Convirza is easy to use and important for any marketing tracking that can't be done digitally.

Learning the software can be a little difficult and getting auto reporting just right can be difficult.

Helping show my clients its value. Helps them see who's calling

Nothing. there is nothing that i would change

Call recordings are good quality - logs/metrics are easy to navigate on site.

None that I am aware of.

I like to see who called, how long was the call, did it convert and who answered the call

The new dashboard. I like the old dashboard

Provides good data for my customers

A bit cumbersome to maneuver around. Would like to have a report that compares data this year vs last year on a graph

This product is fairly easy to use but even when it isn't they have wonderful customer service that helps you thru whatever you are trying to do!

I haven't found anything that I don't like.

Ease of provisioning the numbers. The process is simple and easy.

Pulling reports are tough. The software is slow in that segment

Call recording feature and email notification for missed calls

I have no feedback to provide for what I like least about the software

It's easy to use and set up and use. Tracks all data appropriately.

Category features could use more separation and options.

Once you understand how the program works, Convirza is very easy to set up and create tracking phone numbers for marketing campaigns.

There are a number of steps to initially set up the software, it can be confusing at first.

This helps us keep track of our business and elevates our control for our consumers

No cons about this product. There is a few others to choose from but this was the best for our company

It does what I want it to do. I like the call recording.

Some of the phone number get a lot of junk calls. Adding new accounts is a little challenging.

I like that this system tracks the calls that our advertisers receive and gives the capability to listen to recorded conversations.

The reporting processing time is slower than we'd like.