CivicPlus SeeClickFix 311 CRM Reviews

This software reduces citizen calls to the County which can sometimes get misdirected

This software lacks in reporting options. This software "archives" cases that have not been completed. This software does not give the administrator an option to list subcategories to better direct citizen's choices. This software accepts a citizen's concern without requiring contact information.

It is simple and quick.

1. Mapping is off by a street or two : Mile or Two at times. I check it with siri and find the correct location to type in the address block or scroll around to find the correct location. (More Time) I reported to this once and the tech said that it was the phones fault that the mapping runs off of my phones map. It seems that SCF picks the last pinged location instead of waiting for the next update. My partner has a new phone and has the same problem.
2. County vs City, In some places county property and city property over lay but only options for the city. County resources over lay the city due to aor. In one instance the county has Solid Waist "Clear Bag Program" and each city within the county has its own "Clear Bag Program's" Solid Waste manages all which to me would infer that it is the whole county but for me as the county person responsible of collection I have to type in each city program as well. (More time.)

When in the field looking for a specific issue submitted by a community member if the map section is open the app shows your position to the incident making it possible to walk right up to the incident. This only works if the incident was entered at that time but usually when a photo is included, it pins to the location of the photo. Numerous times when looking at incidents about sidewalks, you receive a photo of a section of sidewalk and a strip of grass on each side but no identifying markers.

The step that requires the user to "Acknowledge" or mark an issue "In Progress" before being able to close it if completed.

ability to add location and photos with ease

Would prefer requests to be sent as an email with photos attached and senders return email address.

SeeClickFix has helped the City move forward towards keeping our residents happy by allowing them to be part of the solution. The app allows residents to report issues and see them fixed in a very short turnaround with one-on-one conversations with staff. We love the app and have really enjoyed the interaction with our residents.

There was a learning curve with our users and a bit of staff resistance, but once that was worked through, they are all on board and working right along with us.

SCF is great platform to help streamline internal processes and increase efficiencies. Electronic routing cuts out the middle person.

The back end could use some cleaning up. Removing categories, sorting them, making changes to email responses, just more ease of use and more user control. The public facing side does create some confusion for people, particularly the location part, so that could be slightly simpler.

I like the automatic reporting system - the system allows our residents to stay informed throughout the process of a request, without requiring a significant amount of staff time.

SeeClickFix used to supply a report that included the percentages of where the varying requests were generated from (smartphone, computer, etc.) along with some other important information that we used to supply to our Board of Directors. At this time, the report format is no longer available.

I liked that customers could report issues that we probably wouldn't even here about, therefore we could take care of them in a timely manner

I don't believe there is anything that I didn't like about the software. It's a great product.

The software allows our City to track complaints and to ensure that items logged into the system are resolved. Before the installation of SeeClick Fix it was difficult to track complaints.

Nothing at all.....the software is very useful.

I love how easy it is to communicate with both my colleagues and residents through this platform. It simplifies the number of steps needed to resolve an issue and makes it so easy to reassign an issue as needed without anything getting lost in the mix. I recommend it to residents and coworkers regularly.

It would be great if it had an integrated work order software that we could use to attach hours and materials used for an issue. We currently use Lucity for this and there is always an issue. I definitely think that is on the Lucity side so really I would just love an alternative that is as user friendly as SeeClickFix.

SeeClickFix has really modernized how we handle many different tasks within our organization. Customer service, Risk Management and Operations rely heavily on the functionality across numerous departments.

We have had some issues getting used to the setup, but mostly user errors.

Ease of use with mobile app! While on patrol.

Multiple emails on same issue sent! A Seeclickfix is submitted and can receive up to 10 emails on the same issue.

I like the easy way you can process a request, enter information, location and it gives you the jurisdictions.

It does not have a feature with the option to copy to a new request.

Functionality is easy to use and the citizens love being able to report issues in real time.

Sometimes there are integration issues but they are resolved promptly and professionally.

The neighbors/client can get on the site and complain with a commit about a problem going on in the neighborhood or the community.

I don't see no cons with this software, I enjoyed it everyday.

This product is very simple to use including the phone app. I use it to track work requests and upload pictures of work before and after. Very easy and quick to use.

I haven't found any issues so far. Very easy and simple to use.