CivicPlus SeeClickFix 311 CRM

Once everything got up and running, it was (and still is) so easy to use. It's so customizable and remains very flexible in the face of changing circumstances. Even though my organization is still in the early stages of using SeeClickFix, I think it's something with the potential for incredible longevity; I think it can really grow with our city.

The only real complaint I have is that I wish there were a better way to actually describe request categories to users. I always strive to make request categories as easy to understand as possible, to cut down on confusion and/or issues being assigned to the wrong person, but I can only say so much with a category title. Even just the addition of a description box when creating a request category would be great, instead of having to somehow work a description into the issue questions.

The ability to somewhat customize the modules are good. I like being able to set up departments, categories and assignee. Having the flexibility to add, delete, or modify users, categories, and departments is extremely easy. Mapping and reports are a great tool to provide those in the field with instant and up to date information.

Certain edit features such as the reporter name and contact number can not be edited and there has to be an internal note to correct. If the mouse is moved on the map, the address is changed and most non-employee users don't know how to make a correction. The ability to upload a picture is good. However, multiple pictures have to be entered individually. PDF documents can not be uploaded as in copy of a citation.

Simple, like Facebook. Add an address or pick a spot on the map, take a photo, enter a description, and then click submit. The issue goes to the entity that will fix the issues.

Initially, the system seems to struggle with photo sizes and working on a cellular signal, but that has gone away. One improvement that comes to mind is the export feature. Currently, custom data is lumped in one MS Excel column making it difficult to parse and filter. Exports should put one category per tab and one column per question set.

I like that the reporting party is able to use a map to pinpoint the location and that staff on the receiving end are able to edit the location if it incorrect. I also like that the category types can be changed and that the issues can be reassigned to the correct department or responding agency. I also love that both the reporting party, responding agency and anyone else interested can receive real-time updates via email and app notification.

I wish that as a user and co-administrator that I can manually archive some reported issues.