UltraCamp Reviews

Ultracamp has a couple of must have features that we've been unable to find elsewhere. The flexibility of their registration system allows us to operate a camping program that is atypical of our field, but is still supported within the registration processes of Ultracamp. Secondly, Ultracamp has an exceptional set of accounting features, where cost codes, revenue tracking and the other types of financial requirements for a business are easily managed within the system. Beyond these mission critical systems, Ultracamp also provides a feature rich API integration, with allows us to expand beyond the boundaries of the user interface and to create tools specific to our business, but supported by the robust backend of Ultracamp's registration platform.

With the substantial flexibility within Ultracamp comes an administrative user interface that provides a lot of options. These options can feel overwhelming or hard to navigate for a new or unseasoned user. Therefore, the learning curve to become proficient in Ultracamp is steep. They balance this well however with a good online knowledge base and an exceptional support team.

We love the functionality and ease of use on the admin side, combined with the ease of use on the user/parent's end. Other programs we looked at seemed to lean toward one or the other, but not both. In addition to being affordable for the functions, our choice to use UltraCamp was also reinforced by their phenomenal customer service which has continued throughout our three years of use. The reporting features are good and give us what we need. Also, the fact that our donor management and registration system are integrated has been wonderful!

It took us a while to figure out custom reports, but that is one of the reasons we went with UltraCamp over other providers: others were even more extensive in setting up custom reports.

Although the customer service at UltraCamp is remarkable, that is about the only thing I could praise.

Its clunky user interface causes headaches! We've used this platform for 4+ years for camp registration. There are way too many options when creating sessions that it takes about a million steps. When creating sessions, one must create a session template, and before doing that, a session category. Not only that, but it's nearly impossible to understand the 'Editing Wizard' - it has the same problem - there are so many buttons, sections, and places to click in order to change the tiniest detail. There is no way to apply a bulk discount without altering the ones that have already been applied. They recently upgraded the interface of the main website to make it look modern, but the administration side of it is stuck in 1990. I suggest they seriously reconsider their approach to camp management if they want to remain in this business.

Once the programming of camp sessions is completed, I love the way the registration process is self explanatory to the person registering a camper or for an event. The reporting portion of UltraCamp is amazing and so helpful to keep a camp program running smoothly and safely.
UltraCamp is continuing to add more tutorials which has been helpful as well.

When I run into areas that I have a question with, or need additional assistance with, the UltraCamp team is able to help in a timely manner.

Ultracamp is versatile enough to match your camp needs and detailed enough to cover important information that you need to collect in your registration process.

It might not be as intuitive as it could be but the technical support makes up for that.

I love the fact that a member and their family can manage their account on their own and not need to call me to get an updated account statement.

The Reporting is very flexible, but I needed some help to learn how to use it effectively. UltraCamp provides wonderful training, so whenever I need help, I have it at no extra cost.

Once you learn the system you learn you can do just about anything with this software. We have been able to utilize UltraCamp for our Summer Camp programs, adult retreats, meal ticket sales, event check ins, etc. It feels limitless once you take the time to invest and learn. And anything you need their team is right there to help and answer all my crazy questions :)

I wouldn't say I like the least of the UltraCamp software as much as I am not as familiar with some portions of the software. I use the financial reporting and manage ok but sometimes it can be difficult to navigate. It takes me a minute sometimes because I don't work in that part everyday like I do for registrations.

As a small camp with a small budget, UltraCamp was EASY to step into when we did not have thousands of dollars to begin the venture. Then, the support for getting it started made for ZERO pain it getting it up and running. We still have questions when we make HUMAN errors and the UltraCamp team has been there to help. That is the best.

Occasionally I wish there were some drag and drop features, but after talking with UltraCamp I get why they have chosen to keep their ware smart phone friendly for making administrative changes.

UltraCamp is intuitive, easy to use, and displays relevant data readily so you can quickly understand where registration and sales stand. If we ever ran into an issue, the staff team were extremely responsive and patient.

UltraCamp's use case is pretty exclusive to camp or class registration.

UltraCamp was our camp's first experience with online registrations. And since we have moved online, there's no going back! You can easily customize the registration process to fit your camp's needs, and it takes a ton of pressure off when it comes to registering your camper. There are so many customizable reports you can take advantage of, and the features for discount codes and medical needs have been a huge help.

The only bad experience I have had with UltraCamp was when their entire server went down right in the middle of our camping season. That created a bit of a headache with some concerned parents, but overall this product has been nothing but a blessing to our camping ministry.

Support staff are very helpful and supportive, and they help tp make the platform user friendly for our camp families.

Some features are not intuitive on the back end. But support staff very responsive and helpful.

UltraCamp offers everything you need for hospitality software for camps and retreat centers: Point of Sale System, Online Store, Donor Management, Registrations for Events, Facility Rental Management System and even First Aid management in a cohesive system. There was even a way to to manage onboarding for volunteers and staff to track important paperwork like contracts, clearances, etc.

I would say stylistically its a little limited in terms of customization or embedding into your website.

Enables the camp to offer online registration for campers.

Had to use 2 different emails trying to register for a camp, now need to delete one but unable to that I'm aware. Unable to customize and streamline the application process and steps....and wording on the program.