Cohere Reviews

The ability to have a coherent view of the use of the product. Being able to look at issues in real time was invaluable especially as we were getting the product up and running. Helping customers with issues became much easier as well.

The replays feature does not have enough filters to be really useful, also the pricing was a bit high for the amount of sessions, we constantly were running out. We would use replays if you could filter sessions by multiple urls visited for example.

If a user has an issue instead of talking through text and sending screenshots we can just jump into cohere and help them out. It helps us provide a throrugh customer support experience.

A network tab manager would be useful, as well as an intercom integration which allows users to initiate the call through it.

Easy to get access to customers screen are definitely the best, because you can solve problems quickly

Definitely the slow speed and some elements can't be shown on customers screen. I am always in doubt if it will work when I click on an element, because there can be huge delays, even with fast internet connection. Miss the recording feature, but pricing was weird. Instead of pricing on how many active minutes our users have, they should price us on how many minutes we WATCHED of the recordings. I know there costs are correlated with how much they store, but it makes no sense on our side of things

Setting up Cohere was pretty easy and the documentation was quite simple to follow.
Being able to see how our users are using the app was really useful and cool to begin with.

The free version of the software has an extremely limited set of sessions and as our user base has grown, we are finding the application less useful as more sessions are hidden behind a paywall. As a free user, all the interesting integrations are hidden behind a paywall so we can't really see the value of it until we sign up for a paid account.

Gives us really good insight into user behaviour and lets us help them more seamlessly than alternatives.

I don't have any complaints. I don't have any complaints.

The most impactful feature is the ability to control the clients screen. This allows us to help them navigate through their insurance options in the most effective way. It allows allows us to show features they may not have been able to find on their own.

Mobile view is definitely more difficult to navigate than desktop.

The ease of being able to locate and review client sessions to aid in our ability to support and resolve customer issues. Cohere is easy to navigate while talking to a client. It has been a very beneficial tool for our support team!

There's currently nothing that I dislike about working in Cohere.

The lead generation that did result in using this tool

There have been quite a few bugs, including difficulty answering calls. Took many weeks to customize to our needs. majority of the calls I picked up using cohere were not the leads we were looking for.

i like that it's easy to navigate once i've gotten the hang of it

I can't tell which sessions i've already seen. it would be helpful to greyout my sessions i've already watched so i don't have to guess the ones I've watched already

Good works from box
Easy to start using, call and video functional works great
Slack/Calendly integrations from the box

– Chat not works at all
– Some of the webpages interfaces are cropped in video would be great to receive api method or advices how to prevent it
– More configuration for session storage would be great

Works seamlessly, integrates nicely with Sentry, keyboard shortcuts are nice, UI is intuitive

Can't search for specific sessions, IP addresses, or issues/events within sessions.

I love the ease of use and remote control functions of the software.

Sometimes I'm not able to click within menus when doing remote control.

To be able to connect with users and guide them through their journey.

Not much, maybe on the user's side as they are not yet accustomed to this type of communication as it can happen all of the sudden.