Cohere
About Cohere
Delight customers faster with AI-powered support. Cohere aims to automate every support interaction across an organization by using AI to understand, curate, and surface knowledge for both customers and internal teams.
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- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Fantastic screen-sharing software.
Reviewed on 03/12/2021
Overall - amazing. The Cohere team is so helpful and amazing at their jobs, and the service does...
Overall - amazing. The Cohere team is so helpful and amazing at their jobs, and the service does what any SaaS strives to do - operate smoothly in the background in making clients jobs easier. Cuboh <3's Cohere!
Pros
I really enjoy how to prevents adding another learning curve to our clients onboarding processes. Rather than teaching them how to set up a Zoom or Meet call and coach them through that, I can focus entirely on walking them through our software.
Cons
I do find there are some limitations with the software regarding what I am able to do while on a call with clients - I'm unable to click or interact properly with some of the dropdown menus we use. I also find when clients use Safari or have ad-blockers installed, it prevents some of the functionality. Safari especially, I notice a lot of dropped connections/freezing.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
My Review
Reviewed on 06/12/2021
Having a view of our product live and helping customers with product flow issues.
Having a view of our product live and helping customers with product flow issues.
Pros
The ability to have a coherent view of the use of the product. Being able to look at issues in real time was invaluable especially as we were getting the product up and running. Helping customers with issues became much easier as well.
Cons
The replays feature does not have enough filters to be really useful, also the pricing was a bit high for the amount of sessions, we constantly were running out. We would use replays if you could filter sessions by multiple urls visited for example.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Cost effective but doesn't cover all my needs
Reviewed on 03/12/2021
I only use this software for the session replay so I can keep tabs on how our customers use it (to...
I only use this software for the session replay so I can keep tabs on how our customers use it (to uncover bugs, or new product ideas, or behavior around usage, or to help with customer support tickets).
I have an intern watch ~3hrs per week of sessions and report back weekly with a summary. She runs into plenty of UX issues with the app. Primarily - it's not obvious which sessions she's already watched so can't keep track of that. Has to pay close attention to the dates to decipher what she's already seen vs new.
Pros
Cheaper than Fullstory, setup was easy enough, I like the live session option
Cons
* We ship changes to our product weekly, and I hate that the screens look janky in the session replay. I assume it's because you're trying to apply new CSS to an old session but it looks like our customers are seeing bugs all over the screen when I know they're not.
* Sessions often get 'stuck' part way through and won't continue playing, need to refresh the page which kicks you out of the session
* I don't know how well the 'live' sessions work. Sometimes I receive a backend system error for a page crash, and when I got to Cohere to see what they clicked the session won't show up for 20 or more minutes
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Bring customer support to the next level
Reviewed on 08/12/2021
Pros
If a user has an issue instead of talking through text and sending screenshots we can just jump into cohere and help them out. It helps us provide a throrugh customer support experience.
Cons
A network tab manager would be useful, as well as an intercom integration which allows users to initiate the call through it.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Cohere review
Reviewed on 09/12/2021
We share screens with customers every day to get them onboarded with our product. It's extremely...
We share screens with customers every day to get them onboarded with our product. It's extremely helpful for me to log into Cohere, rather than try to get someone to log in to a Google Meets or Zoom and share a page. However, those other technologies do exist, so Cohere doesn't feel completely indispensable, and we occasionally still use Google or Zoom if we need to see other pages too.
Pros
Really easy to use page sharing program. Plug and Play.
Cons
Drops out quite often. Either page gets stuck for me and I have to refresh, or I get completely kicked off the person's page.
Cohere FAQs
Below are some frequently asked questions for Cohere.Q. Who are the typical users of Cohere?
Cohere has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cohere support?
Cohere supports the following languages:
English
Q. Does Cohere support mobile devices?
Cohere supports the following devices:
Q. What other apps does Cohere integrate with?
Cohere integrates with the following applications:
Zendesk Sunshine
Q. What level of support does Cohere offer?
We do not have any information about what support options Cohere has
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