Walla Reviews

What I like most about Walla is the high level of customer support and engagement. This software was created by studio owners and managers who understand the unique features we need so we can serve our communities well. The [sensitive content hidden] takes the time to meet with owners through monthly webinars that are informative and interactive. The customer support team is responsive. New features and updates are added weekly. Walla is always growing and improving just like our businesses.

I have no complaints about the software features or customer service. I wish it was more affordable for smaller businesses like mine, but you get what you pay for so it is worth it to me!

We absolutely love using Walla's "Online Booking" for our yoga studio. It's got a great look and feel that we and our clients really enjoy. What's best about Walla is how reliable and easy it is to use. We've noticed our clients are super happy too, because they never have any problems with the software. This is a big change from the old software we used, where our clients kept running into issues. Switching to Walla has made things so much smoother for us and has helped our studio grow more than we ever realized was possible. Plus, features like the easy-to-understand Membership Reports and the cool 'buddy pass' system have made a huge difference in making everything run like a dream. Walla has so many unique features and capabilities that you won't find with other software systems. They're the best at keeping clients on your website and not pulling them off to the booking software. We love it!

Walla is a newer company so it might lack a few features compared to the biggest competitor out there, but we don't mind because it's so much more reliable and looks better than any other software available.

I like that I can easily book my classes for the yoga studio. It is simple and relatively easy to follow.

I miss some of the formatting and ease of search that was used with the previous studio app.

Walla is very clean and easy to use! No longer to I have to track things down to solve problems.

Better CRM management would be awesome, and even though it has gotten so much better, more reporting and also being able to take care of invoices and inventory would take away so much from my time and energy. :)

I picked Walla because they're new and the underdog just like me starting out! I appreciated all the effort they put into the features for client connections. It's seems they have thought of everything. The studio I worked at used Mindbody and we seemed to have way tooo many down times and no USA connection so overseas and "holidays" you would be SOL till 1am our time. I love that they choose real life studio instructors and owners to work for them. PS The flowers when we opened, the best!!

Class pass integration was rough but we got it, I don't like that it's hard to keep up on new hidden features, if it wasn't for Athena I would have been pretty lost.

I love that I don’t need a separate app, the scan code makes it easy to create an account, it’s easy to get customer service on the line for help. Background features are easy to run reports and set things up

Customizing 3rd party events, I wish walla would hold money until events happened and pay it out after the fact

LOVE the individual support from everyone on the Walla team. They truly care about the businesses that use their software. The product is so user friendly on the client side as well as the administrative side. 100% satisfied with our switch from MBO.

they just solved the marketing and contact list issues with their new marketing suite!

We moved from another big name company and we have not missed them at all. The ease of use for staff and clients has been huge for our business.

I would love for enrollments and appointments to be as seamless as classes. And I would love more automation options (I know they’re coming!)

The Walla staff is very relatable. They have all been in the boutique fitness business, many of them are former owners. The whole concept of Walla is is help you be successful, successful clients stay with what work!

There’s one very minor oddity, making a plan inactive on one page but having to go to an entirely different page, that’s not “plan management”, in order to reactivate it again.

Love the ease of communication with the team. I don’t dread having to talk to them like my previous platform. They are so great and feel like your friends. Easy to use, clients love it.

Anything I might not have liked like a certain feature has already been added since I’ve joined. They are great.

It's super user-friendly. Love supporting another female-run business where there's genuine care for its customers.

The response time from customer service has been way too long at times but I believe they've been working on that. There were some additional capabilities around automated messaging and retail that was part of the previous software we used that I miss.

It’s very user friendly and I can do everything from my phone which makes managing the studio easy!

I don’t like the “find contact” tab on the top of the class roster because everyone uses that tab instead of the “add to class” tab.

The interface of this product is stunningly attractive and user-friendly, packed with numerous functions to streamline your daily operations. It's highly beneficial to evaluate your customers and enhance revenue.

I am extremely satisfied overall, with only a few minor drawback. To mention some negatives, the cost could be slightly higher.

Tiene una interfaz increíblemente bonita y fácil de manejar, con un montón de funcionalidades que te permitirán simplificar tus gestiones del día a día. Muy útil para poder analizar tus clientes para intentar maximizar ingresos.

Estoy encantado y hay pocas cosas negativas. Por poner alguna pega, quizá el precio, que podría ser un poco más económico.