SMhack
About SMhack
SMhack is a social media marketing solution for small businesses and digital marketing agencies which offers tools for cross-channel posting, task management, activity and engagement monitoring, and performance analysis. Multiple Facebook profiles, fan pages, and Twitter handles can be integrated into the ‘Social Inbox’, allowing users to manage multiple social streams in a single view.
Users can compose posts in SMhack, including attaching images and shortening URLs, and them across multiple accounts at the same time. Posts can be published immediately, or scheduled for a later time and date. Scheduled posts appear on the built-in publishing calendar to give users an overview of content dispersion. Comments and replies to posts are displayed in SMhack as conversation threads, rather than appearing as separate notifications. Replies and comments can also be posted directly from the dashboard. SMhack also comes with a Slack integration, where social media conversations are delivered directly into a Slack channel, and users can respond directly to messages from within Slack
SMhack includes social metric, insights, and reports, allowing users to analyze their marketing efforts, through Facebook pageviews, reach, page likes, post likes, comments, and shares, and Twitter mentions, retweets, replies, and likes. Team reports can also be generated, including details of the number of posts published, tickets created, tickets closed, and individual member contributions.
Key benefits of SMhack
Posts, direct messages (DMs), and mentions from Facebook and Twitter are accessible in a single place, with the ability to monitor and post across multiple accounts at the same time.
Monitor social posts and their associated comments or replies as a full conversation threads, with the ability to post replies and comments directly from within SMhack.
Posts can be published immediately, scheduled, or added to the SMhack queue for assistance in finding the best posting time.
Social analytics can be used to track performance and engagement, and to find the ROI of social media activities.
Team reports include details of the number of published posts, created tickets, closed tickets, and member contributions.
The agency edition allows users to manage multiple clients in a single dashboard, with conversations filtered by client’s social profiles, and performance reports can be created for clients overall campaign or individual social channels.
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- Industry: Arts & Crafts
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This app has THE BEST SUPPORT team ever!
Reviewed on 09/10/2020
My experience with SMhach has been amazing. I am lucky that I got a lifetime deal with them and I...
My experience with SMhach has been amazing. I am lucky that I got a lifetime deal with them and I will never ever go back to another social app.
Pros
I can not express how impressed I am by the support team of SMhack. Even if the tool wasn't as amazingly good as it is, I would still love it because of the support team that cares so much about their customers.
The way they treat customers makes you feel special and involved. The support team keeps improving the app every day and actually really LISTENS to what the customers have to say/suggest. All other apps tell you that they will do improvements, but they never do. SMhack is different - they care and they introduce improvements all the time!
The design of the app is beautiful, it supports Pinterest, which not many other aps offer. The flow is easy and smooth. I just want to thank the amazing people standing behind this project and to congratulate them for the amazing work they've done!
Your product deserves to be world-famous because it is better than anything I've ever used. ( And I've used almost all social media posting apps out there)
Cons
Sometimes there are problems posting some posts, but when you contact the support team they reply quickly and solve your problem immediately.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy and Affordable Social Media Manager with Powerful Analytic Features
Reviewed on 12/12/2016
I found SMHack while going through social media marketing apps here, the website seems interesting...
I found SMHack while going through social media marketing apps here, the website seems interesting so I signed up for a trial.
I connected a facebook page, Twitter profile, Instagram account, and Google analytics account. However, SM hack also supports Linkedin allows up to 25 profiles.
The Dashboard is simple with self-explanatory tabs such as Tasks, Publish, Engage, Analyze, Competition, and Monitor.
One of the features I love about SM Hack is the competition tab, SM Hack lets you Benchmark your Facebook page and twitter account against your competition. Which is great because I no longer have to go to my facebook page to input competitors, I can do that right from SM Hack.
Another feature I love is the Engage tab which shows twitter DM and mentions I can reply to, and get a conversation going.
My favorite tab is the Analyze tab which presents several data from my profiles such as:
Post engagement, Video performance, Fans demographics (gender, city locale, age groups etc.) Post impressions, Post reports, page fan, fan geo-distribution and fan growth on Facebook.
On Twitter, data presented are: Follower growth, Twitter engagement reports, tweet trend report, tweet report by media, most engaged hashtags, and top engaged tweets.
On Instagram, I get: Top posts by engagement rate, hashtag engagement, hashtag engagement by media, media interactions, comment engagement, like engagement, Media summary, and interaction summary
Google analytics gives the following data on my connected social media profiles: Page views, sessions, bounce rate, Average session duration, page views/session and users.
Compared to most SM Managers I've tried SMHack gives the most comprehensive reports. Swift Social can be used in place of SMHack for most features but No other SM manager gives comprehensive analytics reports like SMHack.
Pros
The analytics feature is the best in the market, in terms of social media management
Cons
I couldn't add a task in the task tab. there was no option of adding one, I think it was because I didn't add a client, but I would like it to be clearer next time.
- Industry: Veterinary
- Company size: Self Employed
- Used for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No support - no connection to Facebook
Reviewed on 07/02/2019
Poor - useless
Poor - useless
Pros
Nothing - doesn't connect to Facebook - therefore, useless.
Cons
Would love to properly review this. However - it refuses to connect to Facebook profiles or pages - rendering it a non starter. No response from 'support.'
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pricing model is perfect for any growing agency, simple and scalable
Reviewed on 11/07/2017
Pros
The pricing model works perfectly for us; we are a small but rapidly growing agency. SMHack has scalable payment options based on profiles added and not the number of users. What this actually means is we can give our clients (restricted) access to their own social media profiles, and they get a good picture of what is going on, highlight any posts that they are not happy / suggest new posts or quickly view engagement across all social media profiles, this is good for client relations, keeping them onside at all times.
The Library feature; this is a great time saver in conjunction with The queue. You can quickly re-market regular posts at the click of a button or schedule in for weeks/months into the future.
The simplicity of the website, very clean and intuitive to use.
The tasks feature allows you to set up roles to users, so you can have a junior member of the team creating a schedule and sending it over to a more experienced member of the team to check over and publish.
Cons
No cons, I have been using SMHack for five months now and relatively smooth. The only issue I would say is when setting up a new profile we initially had a few problems with the LinkedIn integration. However the technical support and customer services was excellent, the highlighted issue was rectified very quickly, and CS followed up a few days later to make sure everything was still working as it should have been.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything we need in an easy to use platform.
Reviewed on 08/08/2017
We are able to manage social media campaigns for multiple clients. Because of our narrow niche,...
We are able to manage social media campaigns for multiple clients. Because of our narrow niche, there are really only two things we care about: scheduling posts and monitoring for any messages. There are plenty of social media management tools available that do this but often times costs thousands of dollars for the number of clients that we need to manager. SM Hack provides everything that we need at a price we can afford. And their software works, which is more than we can say for other social management tools we have tried.
Pros
The single most important feature to our agency is the ability to monitor all communication. SM Hack consolidates messages from across different social profiles and platforms. This ensures we don't miss any vital communication.
Cons
There are a few minor usability features that are missing. But what they do have works, which is most important to us.
SMhack FAQs
Below are some frequently asked questions for SMhack.Q. What type of pricing plans does SMhack offer?
SMhack offers the following pricing plans:
- Starting from: USD 9.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
14-day free trial, no credit card required. Pricing is based on plan level and number of social profiles. Three plan levels are available: Basic, Standard, Premium, and Agency. Social profiles include Facebook fan pages, Facebook profiles, and Twitter handles.
Q. Who are the typical users of SMhack?
SMhack has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does SMhack support?
SMhack supports the following languages:
English
Q. Does SMhack support mobile devices?
SMhack supports the following devices:
Q. What other apps does SMhack integrate with?
SMhack integrates with the following applications:
Google Analytics 360, Slack
Q. What level of support does SMhack offer?
SMhack offers the following support options:
Email/Help Desk, FAQs/Forum, Chat
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