Sinch MessageMedia
Sinch MessageMedia
About Sinch MessageMedia
Sinch MessageMedia is a business messaging platform that enables businesses of all sizes and industries better connect with their customers on the messaging channel of their choice. The platform provides a range of mobile messaging solutions for applications including promotions and marketing, appointment booking, alerts and notifications, billing and payments, and staff and coordination.
Using Sinch MessageMedia, you can easily send mass SMS campaigns and analyze engagement, or use the multichannel inbox to engage in one-to-one conversations over SMS, Messenger, Instagram, WhatsApp, and Google’s Business Messages.
To simplify your workflow and increase your ROI, you can create keyword automations, utilize standard message templates, build personalized mobile-friendly landing pages, create short trackable links, and add the Chatbox to SMS widget to your website. And, the mobile app ensures you never miss another message, and helps on-the-go teams to collaborate in the shared team inbox, across multiple devices.
The platform offers powerful contact management, including automation of subscribes and unsubscribes. Use unlimited custom fields to create micro-targeted segments, and add merge tags to personalize your message to each recipient.
Larger teams and multi-location businesses can create subaccounts with different sending numbers, as well as users with different permissions. In the shared team inbox you can also assign conversations to a teammate, or filter to see only your own.
Choose from a wide range of integrations that allow you to integrate messaging into your existing tech stack, including HubSpot, Salesforce, Zoho, NetSuite, Mailchimp, and more. Connect to Shopify and BigCommerce to increase sales with automated abandoned cart SMS reminders, and sync audience segments between platforms for targeted SMS campaigns. The powerful API provides a simple and effective way to connect and start sending messages from existing business software.
Sinch MessageMedia provides support via a comprehensive knowledge base, as well as expert customer success and technical support over phone, live chat, and email.
Key benefits of Sinch MessageMedia
Integrations? Bulk SMS? Automated campaigns? Check. Alerts and notifications? Billing and payments? Appointment reminders? Staff scheduling? We have all the conversational messaging solutions to boost ROI. You can have all these, and more. Start sending business SMS today.
Images
Not sure about Sinch MessageMedia?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Kixie PowerCall
SMS-Magic
Mobile Text Alerts
SimpleTexting
Reviews
Already have Sinch MessageMedia?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome Solution
Reviewed on 02/10/2023
I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a...
I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!!
Pros
The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration!
Cons
How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great at what we use it for
Reviewed on 16/05/2023
Started slow but it has been wonderful and is changing how we do business.
Started slow but it has been wonderful and is changing how we do business.
Pros
We use this service to text clients about their case and otherwise stay in touch. It is perfect for us to contact some younger and difficult clients. Often times people do not want to get on the phone with an attorney but are happy to text us right back.
Cons
I have not encountered a negative to this service.
- Industry: Veterinary
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
6 weeks and still unable to have a screen share with Support
Reviewed on 25/07/2024
Frustration. Anger. Loss of Revenue.
Frustration. Anger. Loss of Revenue.
Pros
Usability of screens. Integration with Zoho CRM.
Cons
Lack of responsive Customer Support for our large business. We send thousands of sms per day.
Alternatives Considered
SMS-MagicReasons for Choosing Sinch MessageMedia
It was acquired by Sinch Message Media.Reasons for Switching to Sinch MessageMedia
Usability- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Product with Fantastic Customer Service
Reviewed on 10/02/2023
The service has been overall huge for our company and has given us competitive advantage as we have...
The service has been overall huge for our company and has given us competitive advantage as we have robust dispatch communicational ability that allows our subcontractors to spend less time on set during material pickup. We are also implementing review seeking messaging to use with our customers to grow our online brand with the implementation of a sub-account and a secondary Toll-Free.I love the product, and have enjoyed watching you implement new features over the last couple of years.
Pros
The customer service is phenomenal which has made implementation of this product a breeze. Racheal Rhee is fantastic to with. Any time there is an issue, or I have a question, it is resolved quickly. The web app is incredibly easy to use, and API integrations are smooth.
Cons
I believe it could us more robust MMS capabilities from the web app inbox, such as being able to paste an image from the clipboard directly into the chat box. I also think the API documentation while generally good, lacks a few specifications. For instance, I can no longer find documentation for the "/v1/reporting/" end point in the developer portal. It was there at one point as we have this endpoint built into our system to calculate usage, but it appears to be removed. We are maintaining this a bit blind now.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Message Media Review
Reviewed on 22/03/2023
My overall experience has been great. Customer service has been responsive and it took less than 24...
My overall experience has been great. Customer service has been responsive and it took less than 24 hours to have me completely set up.
Pros
Pricing and simplicity of use and customer service
Cons
I wish I could been fully registered with the same 8 hour window.
Sinch MessageMedia FAQs
Below are some frequently asked questions for Sinch MessageMedia.Q. What type of pricing plans does Sinch MessageMedia offer?
Sinch MessageMedia offers the following pricing plans:
- Starting from: USD 39.00/month
- Pricing model: Subscription
- Free Trial: Available
A basic plan starts at $39 per month and includes 1,000 SMS per month, customer support, MMS, and a dedicated number. Please contact MessageMedia directly for details on enterprise pricing.
Q. Who are the typical users of Sinch MessageMedia?
Sinch MessageMedia has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Sinch MessageMedia support?
Sinch MessageMedia supports the following languages:
English
Q. Does Sinch MessageMedia support mobile devices?
Sinch MessageMedia supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Sinch MessageMedia integrate with?
Sinch MessageMedia integrates with the following applications:
Adobe Experience Manager, Covetrus Pulse, EpicCare, HubSpot CRM, NetSuite, ServiceMax, Shopify, SmartAdvocate, Zapier
Q. What level of support does Sinch MessageMedia offer?
Sinch MessageMedia offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for Sinch MessageMedia.
