Tyler

Overall rating

Industry: Transportation/Trucking/Railroad
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Awesome Solution

Reviewed on 02/10/2023

I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a...

I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!!

Pros

The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration!

Cons

How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load.

Nicholas

Overall rating

Industry: Legal Services
Company size: 2–10 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great at what we use it for

Reviewed on 16/05/2023

Started slow but it has been wonderful and is changing how we do business.

Pros

We use this service to text clients about their case and otherwise stay in touch. It is perfect for us to contact some younger and difficult clients. Often times people do not want to get on the phone with an attorney but are happy to text us right back.

Cons

I have not encountered a negative to this service.

Deb

Overall rating

Industry: Veterinary
Company size: 10,000+ Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

6 weeks and still unable to have a screen share with Support

Reviewed on 25/07/2024

Frustration. Anger. Loss of Revenue.

Pros

Usability of screens. Integration with Zoho CRM.

Cons

Lack of responsive Customer Support for our large business. We send thousands of sms per day.

Alternatives Considered

SMS-Magic

Reasons for Choosing Sinch MessageMedia

It was acquired by Sinch Message Media.

Reasons for Switching to Sinch MessageMedia

Usability

Justin

Overall rating

Industry: Construction
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Fantastic Product with Fantastic Customer Service

Reviewed on 10/02/2023

The service has been overall huge for our company and has given us competitive advantage as we have...

The service has been overall huge for our company and has given us competitive advantage as we have robust dispatch communicational ability that allows our subcontractors to spend less time on set during material pickup. We are also implementing review seeking messaging to use with our customers to grow our online brand with the implementation of a sub-account and a secondary Toll-Free.I love the product, and have enjoyed watching you implement new features over the last couple of years.

Pros

The customer service is phenomenal which has made implementation of this product a breeze. Racheal Rhee is fantastic to with. Any time there is an issue, or I have a question, it is resolved quickly. The web app is incredibly easy to use, and API integrations are smooth.

Cons

I believe it could us more robust MMS capabilities from the web app inbox, such as being able to paste an image from the clipboard directly into the chat box. I also think the API documentation while generally good, lacks a few specifications. For instance, I can no longer find documentation for the "/v1/reporting/" end point in the developer portal. It was there at one point as we have this endpoint built into our system to calculate usage, but it appears to be removed. We are maintaining this a bit blind now.

Christopher

Overall rating

Industry: Transportation/Trucking/Railroad
Company size: 2–10 Employees
Used Daily for Free Trial
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Message Media Review

Reviewed on 22/03/2023

My overall experience has been great. Customer service has been responsive and it took less than 24...

My overall experience has been great. Customer service has been responsive and it took less than 24 hours to have me completely set up.

Pros

Pricing and simplicity of use and customer service

Cons

I wish I could been fully registered with the same 8 hour window.

Aysha

Overall rating

Industry: Telecommunications
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great Product

Reviewed on 20/12/2022

Pros

We love how easy the platform is to use. From creating a new message to reviewing reports, all areas are user friendly and easy to navigate. I love the helpful hints like the character count that helps us stay within a budget. Overall great platform to use and the support is amazing. I love the documentation that is available with easy to follow directions.

Cons

AT this time we are not having showing any cons with the software.

Dalton

Overall rating

Industry: Computer Software
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great with Hubspot

Reviewed on 19/12/2022

Pros

We primarily use MessageMedia for automated texts in response to inquiries across our funnel. The integration with Hubspot was easy to establish and we don't have to worry about any issues on that front. Additionally, the options when sending, as well as the reporting functionality is significantly more robust than other platforms we've used.

Cons

We had a scare early on as our deliverability was quite low. That wasn't an issue with the platform however, it just takes a long time to verify toll-free numbers. The team was very quick to help us troubleshoot and utilize a different approach that instantly increased our rates dramatically.

Gary

Overall rating

Industry: Utilities
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Delivers what was promised

Reviewed on 11/01/2023

Streamlined and easy to use

Pros

Messages are not returned unsent. Cell providers Blocked out messages after a period of time.

Cons

Price is a bit high but we reselling the service will pay for the service .

Bryan

Overall rating

Industry: Marketing & Advertising
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 4.0 /10

MessageMedia gets the job done but not much else

Reviewed on 25/08/2020

MessageMedia was fine before we knew what else existed. Now I would never recommend someone use...

MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

Pros

The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

Cons

The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

Verified Reviewer

Overall rating

Industry: Business Supplies & Equipment
Company size: Self Employed
Used for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 2.0 /10

Failed delivery, unresponsive supprt.

Reviewed on 19/03/2021

I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as...

I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service.
The first was eventually remedied.
On the second occasion I weas told my support query would be forwarded to an account manager, but there was no response or action within the following two weeks.

Pros

It provided multi-recipient messaging and progress logs

Cons

Recurrent issues blocked delivery of messages

Maria

Overall rating

Industry: Executive Office
Company size: 2–10 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Customer Service is outstanding!

Reviewed on 20/12/2022

Excellent!

Pros

The product is very easy to use. The customer service is outstanding!

Cons

I really liked everything that the product provides.

John

Overall rating

Industry: Accounting
Company size: 201–500 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Easy Product

Reviewed on 21/02/2019

Great product that allows us to keep in contact with our customers in the easiest and most...

Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

Pros

The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

Cons

It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID

Lindsay

Overall rating

Industry: Medical Devices
Company size: 51–200 Employees
Used Weekly for Free Trial
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

[sensitive content hidden] was a fantastic trainer

Reviewed on 26/01/2023

Working with [sensitive content hidden] for product implementation was fantastic. One of the best...

Working with [sensitive content hidden] for product implementation was fantastic. One of the best trainings I've had.

Pros

Easy to use, integrations with HubSpot.

Cons

No text previews in HubSpot Workflows.

Rovshan

Overall rating

Industry: Utilities
Company size: 1,001–5,000 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

My overall experience is good.

Reviewed on 25/05/2017

Increased show rates.

Pros

Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

Cons

When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

David

Overall rating

Industry: Law Practice
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

New User Review

Reviewed on 09/01/2023

setup and initial use has gone very smoothly

Pros

P2P texting with shared users under the sub-accounts

Cons

Order of Operations of Sub-account setup

Janet

Overall rating

Industry: Hospital & Health Care
Company size: 11–50 Employees
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Reviewed on 05/01/2017

Amanda

Overall rating

Industry: Transportation/Trucking/Railroad
Company size: 201–500 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Not the Text Winner

Reviewed on 12/10/2018

Communication with customers. Some customers love to text. This day and age, people don't have time...

Communication with customers. Some customers love to text. This day and age, people don't have time to check emails, myself included.

Pros

I loved the fact you could use a company phone number. Or a 5 digits code.
I liked that you could use the platform or email.
I like that you used simple html to stop the signature on the work email.

Cons

I did not like that platform/it needs a lot of work.
I don't like that there is no ticker, or counter to see where you are at credit wise/monies.
I didn't like the lack of documents. Didn't seem very transparent.

Nancy

Overall rating

Industry: Real Estate
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

We are thoroughly enjoying using the message media for our community to keep our residents...

Reviewed on 25/05/2017

Pros

I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

Cons

Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

Andrew

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Smoothly running and wonderfully helpful!

Reviewed on 15/12/2016

This long awaited software has really changed my life. I am so happy to have found it, as it has...

This long awaited software has really changed my life. I am so happy to have found it, as it has boosted my productivity by over 33%.
You got that right! 1/3 of my time I am essentially getting back, and now I can continue with external endeavors that I pushed off doing before getting this game-changing product.
I highly recommend this product for use in any atmosphere.

Todd

Overall rating

Review Source

Overall rating

Ease of Use
Customer Support

Happy with Product and Service

Reviewed on 11/05/2016

To whom it may concern,

My experience working with MessageMedia has been very positive. Everyone...

To whom it may concern,

My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them.

Julian

Overall rating

Review Source

Overall rating

Reviewed on 22/08/2018

Fred

Overall rating

Review Source

Overall rating

Ease of Use
Customer Support

Responsive customer support and stable service

Reviewed on 11/05/2016

We've been utilizing MessageMedia for years for outreach and communications to prospective...

We've been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it's responsive and immediate with solutions.

Robert

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Report Options

Reviewed on 26/10/2016

The overall software GUI is lacking in the reports area. Would like to see more options for...

The overall software GUI is lacking in the reports area. Would like to see more options for reporting and even a way to setup email reports so I can get reports emailed weekly.

Peter

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Simple and sleek

Reviewed on 02/11/2016

Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to...

Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to test this out longer for sure.

Keith

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Customer Service Excellence!

Reviewed on 26/10/2016

Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to...

Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.

Sinch MessageMedia Reviews