Officetrax Facilities
Officetrax Facilities
About Officetrax Facilities
Officetrax provides a cloud-based solution that helps facility managers handle multiple locations, vendors, and customers through a single interface, connecting each team member in real time. Like a virtual assistant for business workflows, Officetrax lets users automate, report, and analyze to help lower costs and improve on efficiency within facilities.
Officetrax offers all the tools available to users from their favorite device, no matter where they are. Users can attach pictures from on-site, get alerts on work progress, and close out work as soon as it's complete. Entire teams can see all maintenance information in one place, and team leaders can instantly see if work is overdue, what is being worked on, and what they might need to follow up on. Users can track parts, complete purchasing and transferring, and optimize inventory levels.
Users can create, assign, dispatch, and manage unlimited work orders, and service providers can accept and manage all work orders with Officetrax. Users can also create automated preventive maintenance schedules that dispatch work orders based on trade and date triggers. Organizations have the ability to go green by having everything from invoices to reports in the cloud, allowing users to opload all relevant files, record important notes, and even manage calendars.
Key benefits of Officetrax Facilities
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Reviews
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- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great overall product!
Reviewed on 09/12/2021
Great experience on both sides of the portal! Awesome support an the capabilities are endless.
Great experience on both sides of the portal! Awesome support an the capabilities are endless.
Pros
Inclusive tracking, messaging, follow up capabilities, billing, tracking etc
Cons
Does not run on anything other than Internet Explorer at full performance. If booted off or closed, you cannot jump back on. You have to wait approx. 5 minutes for the program to allow you to log back on. When you do a search by tracking, location or request number, you cannot hit the taks tab to re-populate the entire list. You must wait.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Officetrax
Reviewed on 04/05/2017
My overall experience with officetrax has been wonderful. My account specialist rep has been...
My overall experience with officetrax has been wonderful. My account specialist rep has been absolutely essential in the process. If there is one thing that truly takes away from the experience, it is the limited ways to use Officetrax. As a dispatcher for a fueling retailer, I am constantly receiving calls outside of the office, but can not use Officetrax on my Iphone or MacBook. This is a major problem for me, especially when taking vacation, or out sick.
Pros
Officetrax is very easy to use and can be customized to fit the specific needs of any business. Invoicing through Officetrax is very intuitive.
Cons
Exclusive to internet explorer (full functionality). This is my chief complaint about Officetrax and the one thing that could take the experience to the next level. With all the operating systems available, it is very frustrating that I can not perform the basic functions of Officetrax on the go; either on my phone or tablet.
Response from Core 7 Technologies
Andrew,
First of all, thank you so much for leaving us a review! We’re glad your experience working with us has been wonderful – we pride ourselves on creating meaningful partnerships with our customers.
I would like to point out that while the version of Officetrax you use is limited in use (can’t use on Mac or iPhone), we have a new version this year that works across all devices and systems! Our Account Specialists will reach out shortly to show you how it works and discuss your interest in it – we think you’ll like the ability to use on your Mac in Safari!
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Officetrax is missing end to end solutions for national service providers
Reviewed on 02/04/2018
no
no
Pros
"generally" easy to use.
Cons
There are many cons, but to summarize at a high level:
- We are a National (and Canadian) provider of electrical services. Our sub-contractor electricians generally do not provide us with zip codes for their service areas. It would be nice if Officetrax had the ability to dispatch based on counties and geographic regions (ie: NE Oklahoma).
- The reporting functionality is horrible. All I get is a data dump that I have to manipulate myself in Excel.
- Tracking which customers have paid us and which subcontractors we need to pay is impossible in Officetrax. I have to do it all via Excel.
- The Timeout function is annoying. There is no save feature so if we step away from our desk for too long all of our work is lost.
- We should have the ability to build our own pull-down menu fields (example: the Dispatch Status field)
- When looking at ALL work orders it is difficult to tell which are in Invoice Pending status unless you click on each individual work order.
- Notification flags are missing - when a WO is placed in Invoice Pending status it would be nice for the person/dept in charge of creating an invoice to receive a notification email that is auto generated.
- When employee A opens a work order, and Employee B adds notes to the WO Feed, employee A should receive an email notice that the WO has been updated.
Response from Core 7 Technologies
Hi Marion,
Thank you for taking the time to leave us this feedback! We're so sorry to hear that you were having trouble. Your Account Specialist has already been in touch and we hear that a lot of the cons were addressed immediately for you. Feel free to reach out to us any time you have a question or need any help!
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Favorite
Reviewed on 14/05/2019
OfficeTrax allowed me to leave an antiquated system years ago, and when starting our current...
OfficeTrax allowed me to leave an antiquated system years ago, and when starting our current company gave us the opportunity to grow past spreadsheets. We are able to effectively track and complete work orders based on our client's Service needs!
Pros
Ease of entering and tracking work orders from inception to completion. There is never a question where the work order is in the workflow. This system has all you need and if something isn't there they can and will customize your profile. It also does not cost to have vendors sign in and submit their documents/ Invoicing.
Cons
While it is hard to find something negative about this software, I do think that the ability to add or customize status' and the work order page by our client's needs.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Versatile functionality at its best!
Reviewed on 04/05/2017
Thank you for always being there, helping, guiding, creating new functionality as we grow! I could...
Thank you for always being there, helping, guiding, creating new functionality as we grow! I could not think of a better company to partner with!
Pros
Reporting Capabilities
Ability to get custom modifications
Vendor tracking and information seen with ease
Cons
Activity reports don's show details what Request they are working on or for how long.
On PM schedules when a PM is automatically created it does not send any info or a PDF of the work request to Vendor, creates confusion on Vendor End and still have to go in and print out work order
Inability to update a quick note or change fields on the task page
Officetrax Facilities FAQs
Below are some frequently asked questions for Officetrax Facilities.Q. What type of pricing plans does Officetrax Facilities offer?
Officetrax Facilities offers the following pricing plans:
- Starting from: USD 24.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Core 7 Technologies for custom pricing.
Q. Who are the typical users of Officetrax Facilities?
Officetrax Facilities has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Officetrax Facilities support?
Officetrax Facilities supports the following languages:
English
Q. Does Officetrax Facilities support mobile devices?
Officetrax Facilities supports the following devices:
Q. What other apps does Officetrax Facilities integrate with?
We do not have any information about what integrations Officetrax Facilities has
Q. What level of support does Officetrax Facilities offer?
Officetrax Facilities offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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