Swat.io
About Swat.io
Swat.io is a cloud-based social media management tool that aims to help marketing teams with content publishing, customer service and multichannel monitoring. Primarily designed for agencies, media houses and broadcasting firms, it offers modules for collaboration, analytics and campaign reporting.
Account managers can use the online dashboard to schedule content for clients, answer inquiries posted by followers and generate performance reports. Swat.io lets users publish content on channels such as Facebook, Twitter, Instagram, LinkedIn, YouTube, Snapchat, Tumblr and Vimeo.
With Swat.io’s permissions tool, managers can maintain confidentiality by granting role-based access to team members. An inbuilt activity log displays comments, internal feedback and edits to scheduled posts, and allows supervisors to grant approvals.
Community managers can use Swat.io to track comments, posts, mentions and private messages across channels. The social media monitoring and listening tools allow users to engage in discussions and respond to questions posed on social channels. Swat.io comes with a set of predefined templates that enable teams to create a knowledge database and resolve customer queries instantly. Managers can assign tickets to individual team members and use the internal chat feature to receive updates and participate in follow-up conversations.
Key benefits of Swat.io
• Comments, messages, posts and mentions from multiple channels are stored in a single inbox to simplify workflow.
• Teams can use Swat.io’s predefined response templates to process a large volume of customer queries in a brief timespan.
• Brand managers can use Swat.io to track their product mentions on social media and can incorporate the insights into their campaigns.
• Multiple teams can collaborate on the shared calendar to schedule, approve and publish posts across social media channels.
• The ticketing feature enables managers to assign responsibilities to individual team members and ensure accountability and query resolution.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good tool with the most important functions
Reviewed on 05/09/2024
Overall, a very good tool that is easy to learn. It is clear and easy to use for customers.
Overall, a very good tool that is easy to learn. It is clear and easy to use for customers.
Pros
Great Software Suite with Community Management and Content Planning.
Cons
The analysis functions were quite simple, so we had to resort to other tools. In addition, the billing model was quite unusual, so managing multiple profiles was quite expensive.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Solides Social Media Management Tool
Reviewed on 27/11/2023
Insgesamt solides SMM Tool, das für jede Art von Unternehmen nützlich ist
Insgesamt solides SMM Tool, das für jede Art von Unternehmen nützlich ist
Pros
- Einfache Handhabung, kein Training notwendig
- Inkl. Postfachverwaltung
- Ticketsystem
- Posts sind schnell und flexibel anpassbar
- Guter Support
Cons
- Relativ häufig Bugs
- Einige Dateiformate werden nicht akzeptiert
- Kommentare/Erwähnungen werden nicht angezeigt, wenn die Verantwortlichkeit nicht geändert wird (wird leicht vergessen)
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Einfache Handhabung aber automatisiertes Posten teilweise nicht möglich
Reviewed on 17/04/2023
Tolles Tool für wenige, einfache Accountverwaltung, jedoch bei Multichannel-Management mit evtl....
Tolles Tool für wenige, einfache Accountverwaltung, jedoch bei Multichannel-Management mit evtl. auch globalen Accounts kommt SWAT.io an seine Grenzen
Pros
Arbeitsprozess mit anderen Personen, Visualisierung des Kalenders, gute Übersicht
Cons
Probleme bei globalen Accounts und automatischem Veröffentlichen, Posting- bzw. Bewerbungseinstellungen müssen teilweise manuell auch nochmal am Kanal selbst vorgenommen werden
Swat.io FAQs
Below are some frequently asked questions for Swat.io.Q. What type of pricing plans does Swat.io offer?
Swat.io offers the following pricing plans:
- Starting from: EUR 35.00/month
- Pricing model: Subscription
- Free Trial: Available
Starting at €35/month. Final pricing depends on the plan, number of social media channels and number of users. Visit Swat.io’s website for more information.
Q. Who are the typical users of Swat.io?
Swat.io has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Swat.io support?
Swat.io supports the following languages:
English, German
Q. Does Swat.io support mobile devices?
Swat.io supports the following devices:
Q. What other apps does Swat.io integrate with?
Swat.io integrates with the following applications:
Google My Business Review Manager, Instagram, LinkedIn for Business, Meta for Business, Pinterest, Twitter/X, WhatsApp, YouTube Mentions
Q. What level of support does Swat.io offer?
Swat.io offers the following support options:
Email/Help Desk, Phone Support, Chat
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