Bloomreach
About Bloomreach
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they shop. Amplified by the speed and scale of Loomi, Bloomreach's AI for e-commerce, this creates endless new paths to purchase, greater profitability, and fast business growth. Bloomreach products include: Engagement, a marketing automation platform; Discovery, an e-commerce search solution; Content, a headless CMS; and Clarity, AI-powered conversational shopping.
Key benefits of Bloomreach
True Personalization: Fix the fractured customer journey with personalized commerce experiences that drive revenue through search, browse, layout and content.
Product and customer data: Bloomreach has an unparalled understanding of who your customer is and what they're hoping to find. It relevance engine looks at every aspect of your data, and ensures every experience meets consumer intention. For example, it knows when "chocolate" is the product and when it's an attribute, meaning that when someone searches for “milk chocolate,” they'll be shown bars or chocolate rather than pints of chocolate milk.
Commerce-specific ML and Datasets: Bloomreach's commerce-specific ML is backed by more than 12 years of data, meaning customers benefit from its extensive global libraries and database. And once you're a customer, Bloomreach creates information that is only yours.
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Reviews
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- Industry: Banking
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very user friendly and personalized
Reviewed on 06/06/2023
Bloomreach is helping to automate all the campaigns related to the lifecycle of our clients.
Bloomreach is helping to automate all the campaigns related to the lifecycle of our clients.
Pros
Bloomreach is a very user friendly platform. You'll easily create scenarios & campaigns, set logics, edit templates and see the automated dashboards for each campaign. Also the support team is very fast and useful when you have any problem.
Cons
Reports feature sometimes could be ver overwhelming and not that user friendly.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Bert inser friendly
Reviewed on 22/03/2024
Pros
The ease of use. It’s super easy to learn the basics and once you’ve learned the basics the rest will be easy to learn as well
Cons
Our business is complex and Bloomreach doesn’t have support for all our needs
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great, better and the worst...
Reviewed on 11/10/2023
Amazing, complicated and unfortunatelly very often frustrating
Amazing, complicated and unfortunatelly very often frustrating
Pros
Amazing tool with many different features... imposible to pick only few.
Cons
Lack of real-life tutorials (not just lengthy documentation on your website).Missing proper user flow/funnel tools and a simplified way to modify dashboard data by changing just one attribute line, for example, the website URL.Please note that I am aware of the existing funnel/flow tools, but Google Analytics is still far more superior.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Elegant, scalable and user friendly all-in-one Marketing Automation platform
Reviewed on 29/05/2024
Very competent technical and customer support team. They know what they are talking about beyond...
Very competent technical and customer support team. They know what they are talking about beyond what their solution offers. Solution is on the pricy side, but is worth the investment considering the performance and range of use cases covered. Great GDPR compliance
Pros
Speed despite volumes of data ingested. The solution is very elegant and once you are familiar with the way it works it is very easy to understand what is happening in the background and to visualise the behaviours for specific business scenarios
Cons
That is a one-in-all solution for all Marketing Automation needs. If we had to select another setup this would mean purchasing different solutions to coer all the use cases of Bloomreach. Mainly the personalisation and real time use cases are not covered by other CDPs.
Alternatives Considered
Adobe Campaign, Salesforce Marketing Cloud, Zeotap and Salesforce Data CloudReasons for Choosing Bloomreach
Salesforce Marketing Cloud lagging behind on some core CDP features and need to purchase different Salesforce products to cover same range of use cases in BloomreachReasons for Switching to Bloomreach
Only platform really covering our real time use cases without need to purchase additional add ons. Best performance and training support- Industry: Computer & Network Security
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Email Marketing ALL IN ONE Platform!
Reviewed on 07/11/2023
Pros
Email Marketing campaigns are easy to set up. Afterward, it's easy to analyze the results. To set up Email Marketing flows its also pretty easy - maintaining them too.
Cons
To build Reports is still a bit complicated but its improving.
Alternatives Considered
KlaviyoReasons for Switching to Bloomreach
Because I know it and compered it to the other product - Bloomreach is at the end the better solution.Bloomreach FAQs
Below are some frequently asked questions for Bloomreach.Q. What type of pricing plans does Bloomreach offer?
Bloomreach offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Bloomreach for pricing information.
Q. Who are the typical users of Bloomreach?
Bloomreach has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Bloomreach support?
Bloomreach supports the following languages:
English, French, German
Q. Does Bloomreach support mobile devices?
Bloomreach supports the following devices:
Q. What other apps does Bloomreach integrate with?
Bloomreach integrates with the following applications:
AWS Lambda, Alexa, Amazon S3, Antavo, Bazaarvoice, BigCommerce, Brevo, Bynder, Cloudinary, Contentsquare, Crisp, Docusign, Dropbox Business, Ebay Magento Integration, Elastic Path, EmailLabs, Freshdesk, Google Ads, Google Analytics 360, Google Cloud BigQuery, Google Cloud Storage, Google Maps, Google Maps for Jira, Google Translate, Gorgias, JD Edwards EnterpriseOne, Klaviyo, Lightspeed Retail, Lightspeed eCommerce, Lionbridge Language Cloud, Magento Marketplace, Mailchimp, Mailgun, Mailjet, Messenger, Meta for Business, MetaRouter, Mews, Microsoft Azure, Microsoft Dynamics 365 Business Central tegossuite, Microsoft SQL Server, MongoDB, Motionlab Platform, Movable Ink, MySQL, Netlify, OneDrive, Oracle Responsys, Pipedrive, PostgreSQL, Relevance, Relevance platform, ResDiary, Rithum, SAP Business ByDesign, SAP Commerce Cloud, SaleSphere, Segment, Shopify, Shopify Collabs, Shopify Plus, Shopware, Sinch, Slack, Snapchat, Snowflake, SugarCRM, TikTok, Trello, Twilio, Twitter/X, UniOne, Vercel, WhatsApp, WhatsApp Bulk Sender, Yotpo, Zapier, allmysms, commercetools
Q. What level of support does Bloomreach offer?
Bloomreach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
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