eSwap
About eSwap
eSwap is a cloud-based inventory and order management software designed to help businesses of all sizes handle inventory, shipping processes, customers, purchase orders, suppliers, warehouses, and more on a centralized platform. Administrators can automate workflows, route orders for fulfillment, print invoices, labels or packing slips, and gain visibility into sales channels, price lists, and profit margin, among other metrics through reports.
eSwap allows organizations to create purchase orders with custom fields, manage online stores, securely accept payments via third-party systems, update product catalogs, and receive orders via email, messages or phone. Supervisors can sort products using tags, view stock levels per warehouse, import data in CSV format, manage multiple warehouses, and track inventory movement across locations within the supply chain. Managers can import orders in bulk from multiple platforms and calculate or compare shipping rates across carriers such as USPS, UPS, FedEx, and more. The software also helps customers repeat previous orders and view status updates in real-time.
eSwap facilitates integration with various third-party systems such as Shopify, WooCommerce, Xero, QuickBooks, Odoo, and more. Other features include returns management, search functionality, barcode scanning, templates, notifications, and activity dashboard.
Images
Not sure about eSwap?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
NetSuite
Craftybase
Zoho Inventory
Xero
Reviews
Already have eSwap?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Industry's leading Inventory Management platform for SMEs going live with their eCommerce...
Reviewed on 04/12/2020
We are absolutely thrilled by the professionalism that eSwap.Global team have provided during this...
We are absolutely thrilled by the professionalism that eSwap.Global team have provided during this set-up period in these difficult times. I, as a director of my business have always wanted to launch a successful eCom retail/wholesale supermarket, and eSwap.Global team were at the forefront with its forward-coming and welcoming [SENSITIVE CONTENT HIDDEN] eSwap.Global have managed to provide a real growth opportunity to us. The appointed specialists are of a high-calibre, knowledgeable about Amazon, Shopify and other multi-channel marketplace integrations and are capable to adjust product data and data sync to these channels correctly, and I believe not only for our complex business, but also for many other clients to come.
Pros
+ Excellent Technical Support! (We would give 10-stars here)
+ Straight-forward API linkups
+ Very detailed platform configuration options
+ Provides own PO, SO, Invoice auto-issuance system
+ eBay integration
+ Amazon integration (UK, EU and North America)
+ Hosted eCom platform integrations (Shopify and BigCommerce)
+ Self-hosted eCom platform integrations (WooCommerce, Magento)
+ Broader market outreach integrations (Google Shopping, Walmart, Wayfair, Bonanza, Etsy)
+ Supports 3rd party order management platform integration (Vend)
+ Accountancy platform integration (Xero, QuickBooks online)
+ Major international delivery courier support (UPS, DHL, FedEx)
+ Email Marketing integration (Mailchimp)
+ Payment gateway integration (Stripe)
+ Most importantly, supports FTP input and output feed creation!
Cons
- Because we run a very technically difficult eCom product data, that contains iFrames, various data points, and inventory sync times, with listings exceeding over 100k items that are consolidated from over 14-suppliers, we had to work side by side with the eSwap.Global technical team on daily basis to make relevant adjustments in order to make the data uniform and compliant to the standards of the selected eCom platforms and multi-channel marketplaces. This is not a drawback at all, rather a reality check for those vendors that are running supermarket-style inventories, advising to be ready to co-operate with the FANTASTIC eSwap.Global technical team and appoint technically knowledgeable eCom Product Managers in order to ensure smooth implementation of the data into the advised marketplaces.
- there are no other drawbacks to mention!
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely the Best Inventory Management Solution by far
Reviewed on 14/05/2022
Incredible customer service. Answers even on the weekends for direct help. Rapid store connects for...
Incredible customer service. Answers even on the weekends for direct help. Rapid store connects for a seamless creation of a Multi-Channel eCommerce network. Beautiful and aesthetically appealing interface, making it inviting and livens the process of long winded tasks. Competitively priced compared to other inventory management softwares. Rapid multi-channel listing ability, even through social media marketplaces. eSwap is a solutions that combines multiple plugins under one umbrella. No need to worry about breaks in connections with multiple plugins triggering off each other since eSwap combines the most important aspects of managing inventory, listing products, synchronizing data, shipping, sales, and even CRM! Wowza! Very impressed so far.
Pros
Very Very Easy to use! I have tried multiple inventory softwares that were incredibly bland, difficult to set up, or only had a few features. eSwap literally had everything I was looking for under one roof, and the interface is beautiful and aesthetically appealing which is extremely important to keep the mind awake when doing long winded drab tasks of uploading and managing products and inventory.
I really liked how many different stores can be linked with this eSwap inventory, even social media stores. Also, it is great that you don't have to create new products one by one to start your base inventory. eSwap has a feature where you can pull data from a listing from one of your linked stores and it copies the data instantly so you can begin building your inventory rapidly.
Also, they answered on a Saturday. How Cool! Most other applications or programs I have attempted to use in the past I could not get ahold of anyone to help, either got a voicemail, was told I needed to set up an appointment with a specialist for a later date, but eSwap actually answered. I was sent an email with a link to a screenshare video chat and I was immediately helped and guided through the steps I needed. I felt thoroughly listened to by eSwap's technician, [SENSITIVE CONTENT]. He was so great to work with and even gave me his personal link so I could set up future help with him since he already knew the scope and concept of my business.
eSwap has incredible customer service.
Cons
Have not found anything to complain about yet.
Alternatives Considered
CraftybaseReasons for Choosing eSwap
I have heard great things about zoho, so I decided to try them out. I was bummed out by the very bland interface, it reminded me of the dark wordpress dashboard, which unfortunately for me, makes my mind fall asleep. I had to purchase a separate plugin just to connect my woocommerce. I tried calling zoho's help line multiple times, but would get a voicemail, or was told that I would be sent a link to set up an appointment with a technician. I was stood up on the appointment for onboarding and when needing to reschedule, the next available times were 10pm at night, or I had to wait the following week for a decent time slot. I was signed up for zoho for several weeks, and still was not able to get the system integrated or receive adequate help. I had paid a year in advance for the program, and ended up requesting a refund.Switched From
Zoho InventoryReasons for Switching to eSwap
I had tried Craftybase, and they have a very nice interface, and price point was great as well. I was looking for a solutions that had multiple capabilities where I did not have to add multiple plugins to my WooCommerce. eSwap had everything I was looking for under one roof.- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Non-Existant Support
Reviewed on 01/08/2023
Shocking support.Emails, online forms, Live chats and telephone support all are non-existant.Just...
Shocking support.Emails, online forms, Live chats and telephone support all are non-existant.Just hope no one ever needs any help with the software
Pros
It lets me log in and that is about all that I can use it for without support.
Cons
Really bad support.I have been paying for nearly a year for eSwap but I haven't been able to get any response from anyone in support for months.
Alternatives Considered
VeeqoReasons for Choosing eSwap
Better inventory managementSwitched From
XeroReasons for Switching to eSwap
eSwap had the integrations I required- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Like the plague
Reviewed on 08/01/2023
I really thought I'd found an excellent bit of software to help manage my online business,...
I really thought I'd found an excellent bit of software to help manage my online business, inventory and orders across multiple channels. However, the support has been APPALLING! Since subscribing to a membership I've tried to book an onboarding call multiple times to get set up, for no representative to attend. I have tried to speak to someone over live chat, and have received zero communication, even weeks after sending messages. The same is true of emails and phone calls. No reply, even when trying to log a complaint.I write this to try to help others avoid wasting time and going through the same experience and zero communication and support. Especially when eSwap advertise they offer 24/7 support. Farfrom accurate! I am trying to cancel my subscription, however this has to be requested via email, and getting no response.Do not waste your time and money with eSwap. This has been some of the worst customer service I've received from a company and the fact they don't acknowledge live chat, emails or phone calls. AVOID LIKE THE PLAGUE!
Pros
The software does have an easy to use interface and lots of functionality, other software lacks. However not being able to speak to someone at eSwap in a timely manner, voids all positives for using the software.
Cons
Falsely advertised 24/7 support, with no communication for weeks from live chat, emails or phone calls.
eSwap FAQs
Below are some frequently asked questions for eSwap.Q. What type of pricing plans does eSwap offer?
eSwap offers the following pricing plans:
- Starting from: USD 79.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
eSwap is offered across three pricing plans, outlined below. A free trial is available. Free: Available for free Premium: $99 per month and $79 per month billed annually Business: $249 per month and $199 month billed annually Enterprise: Contact eSwap Global directly for pricing information.
Q. Who are the typical users of eSwap?
eSwap has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does eSwap support?
eSwap supports the following languages:
English
Q. Does eSwap support mobile devices?
eSwap supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does eSwap integrate with?
eSwap integrates with the following applications:
BigCommerce, Mailchimp, ShipStation, Shopify, Stripe, WooCommerce, Xero
Q. What level of support does eSwap offer?
eSwap offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for eSwap.
