Coveo Relevance Cloud
Coveo Relevance Cloud
About Coveo Relevance Cloud
Coveo Relevance Cloud is an artificial intelligence (AI)-enabled software designed to help businesses across manufacturing, healthcare, telecommunications, and other industries streamline enterprise search and knowledge management operations. It enables professionals to manage content filtering, agent responses, and customer service and support activities.
The platform provides case-deflecting recommendations to customer experience (CX) professionals based on users’ profiles, interactions, areas of interests, and issues. Coveo Relevance Cloud allows eCommerce organizations to gain insights into the buyer journey, track customer interactions, identify market trends, and measure the impact of search on average order value (AOV). It also offers a host of features such as entitlement management, text analysis, content personalization, indexing, data encryption, access control, reporting, and more.
It offers an API, which lets businesses integrate the application with several third-party platforms such as Adobe Experience Manager, Salesforce, ServiceNow, Sitecore, Zendesk, and more. Coveo Relevance Cloud also helps enterprises recommend products to customers based on their browsing history and purchasing behavior.
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Reviews
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- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Does a good job, no complaints
Reviewed on 04/07/2022
We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly...
We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly simple and straightforward to implement. We have a ton of data in Salesforce and Coveo does a decent job of indexing them for search and knowledge base purposes.
Pros
This product integrates seamlessly with Salesforce giving a positive user experience. The results are fast, mostly relevant, and easy to understand. It allows a decent level of customizations and makes it flexible enough to achieve your specific business needs. With Coveo, I feel that our ticketing system offers better customer experience to the users and also helps with some case avoidance.
Cons
Sometimes, it gives an impression that the search results are not always relevant. The sorting and filtering options can be improved.
- Industry: Computer Networking
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Used by internal and communities users
Reviewed on 12/02/2019
Good, specially their support team. Very helpful.
Good, specially their support team. Very helpful.
Pros
OOB Connectors to pull from variety of sources.
Cons
Package/ Version upgrade is sometimes hard and require a lot of time/ money investment
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Coveo has been a good solution for our enterrise search solution
Reviewed on 04/10/2016
Its been good with the support team and the product, we are now waiting for the new release to be...
Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.
Response from Coveo
Hello Nikhil,
Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. You will be able to find any information regarding the latest version of Coveo for Salesforce on our site. If you ever have any questions or concerns, please do not hesitate to contact us directly at [email protected].
Thanks so much,
Isaac Berzins
Social Editor - Coveo
Coveo Relevance Cloud FAQs
Below are some frequently asked questions for Coveo Relevance Cloud.Q. What type of pricing plans does Coveo Relevance Cloud offer?
Coveo Relevance Cloud offers the following pricing plans:
- Starting from: USD 600.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Base - $600/month Pro - Starting at $1100/month Enterprise - Volume-based pricing
Q. Who are the typical users of Coveo Relevance Cloud?
Coveo Relevance Cloud has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does Coveo Relevance Cloud support?
Coveo Relevance Cloud supports the following languages:
English, French
Q. Does Coveo Relevance Cloud support mobile devices?
Coveo Relevance Cloud supports the following devices:
Q. What other apps does Coveo Relevance Cloud integrate with?
Coveo Relevance Cloud integrates with the following applications:
Adobe Experience Manager, Amazon S3, AppDirect, Azure DevOps Server, ClickHelp, Confluence, Elastic Path, GitHub, Google Cloud, Google Drive, Higher Logic Thrive, Jira, Jive, Microsoft Dynamics 365 Business Central tegossuite, SAP Commerce Cloud, Salesforce Commerce Cloud, Salesforce Sales Cloud, Salesforce.org Nonprofit Cloud, ServiceNow, Slack, Sprinklr, Vidyard, Vimeo, Wistia, Zendesk Suite, commercetools
Q. What level of support does Coveo Relevance Cloud offer?
Coveo Relevance Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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