About Orlo
With a whole load of channels to toggle between and the public always watching, delivering social customer service and marketing content that knocks your customers' socks off is no easy feat. The Orlo platform empowers you to manage your digital conversations from one place, so you can focus on what really matters - managing reputation and improving customer experience. Though we're trusted by over 300 brands, including many global clients, we’re just as proud to be born and bred in blighty, with all of our servers are held on British soil too! Easy to implement, secure and scalable solutions powered by AI-led technology? Say hello to Orlo and start building trust with your customers through brilliant conversations!
Engaging your audience just got easier with Orlo’s Marketing solution. Use the Content Generator to create compelling posts, check in on your Content Calendar to ensure you’re consistently engaging with your audience, and boost your most important content with targeted paid advertising to reach your community at the right time.
The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox.
Key benefits of Orlo
Customer Service
The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on Social, Live Chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox.
- Marketing Engagement
Engaging your audience just got easier with Orlo’s Marketing solution. Use the Content Generator to create compelling posts, check in on your Content Calendar to ensure you’re consistently engaging with your audience, and boost your most important content with targeted paid advertising to reach your community at the right time.
- Orlo Insights
With customer interactions flooding in through countless digital channels, extracting actionable insight from reams of data has felt almost impossible - until now. The next generation of social listening has arrived! Ready to listen, understand and act? Let Orlo's new AI-powered Insights suite help you manage your brand reputation, improve customer experience and boost customer engagement in real-time.
- Performance Analytics
With a suite of fully customisable, powerful reports, our Performance Analytics solution allows you to understand how you're doing in an instant. Monitor the metrics that matter in real-time to gain an understanding of the impact your marketing and customer service efforts are having right now, compared to month on month, and year on year so you can do more of what works.
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Reviews
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- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Orlo Tries Hard, But Can't Beat the Competitors.
Reviewed on 15/05/2019
Our company needed a global social media planning tool, and decided that Orlo would be the best...
Our company needed a global social media planning tool, and decided that Orlo would be the best option. Again, being to segment our own country's posts is terrific - but it doesn't have the breadth of tools available in Hootsuite or other competitors.
Pros
Orlo is our global, enterprise-level social media tool. It's a very convenient system in regards to segmenting based on country and specific business division - so each country (while being able to see each others' posts), can live and breathe in our "own" platform. It's very easy to use, both in drafting posts and in scheduling them. There are also options in how you'd like to view your content calendar, and you have the option of making sure content gets approved before scheduling!
Cons
Orlo isn't a very robust tool, and isn't very good at anything other than publishing, scheduling, and viewing your social posts. The marketing analytics aren't very good (numbers are always super off compared to when you log into each social platform itself), the Help Team is extremely slow at getting back to you (and when they do get back to you, it's a link to an article), and there are very few Q&A sections available for working through problems yourself.
Orlo FAQs
Below are some frequently asked questions for Orlo.Q. What type of pricing plans does Orlo offer?
Orlo offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Orlo for pricing details.
Q. Who are the typical users of Orlo?
Orlo has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Orlo support?
Orlo supports the following languages:
English
Q. Does Orlo support mobile devices?
Orlo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Orlo integrate with?
We do not have any information about what integrations Orlo has
Q. What level of support does Orlo offer?
Orlo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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