insmartbot

Key benefits of insmartbot

Respond to all interactions with natural and open language between users and bot.

Deliver exceptional customer experience with a bot that understands text errors and emojis, can chat in different languages, use regional and industry-specific terms, and send videos, geo-locations, gifs, and more!.

Automate and resolve issues by connecting to legacy systems and internal processes.

Seamless transition to live agent at the right time: Automate transactional and simple requests without delays. Forward the more complex queries to live agents to optimize time and enhance the customer experience.

Our bot has a memory of its own so that you don't lose the chat history: when the complex part of the interaction has been resolved, the bot returns to complete the interaction.

Immediate integration and self-management: Easily integrate our bot with your legacy CRM systems and backoffice applications.

Self-manage your content as often as you want, making changes in real-time through a no-code interface, avoiding the need to use IT expertise.

Get real-time reporting to monitor performance and make changes as needed.

Take advantage of our proprietary STT (speech-to-text) and TTS (text-to-speech) voice technologies to implement powerful,and intuitive voice bots that understand your customers' colloquial speech and respond to them through speech.

Use voice as an interface, integrated to WhatsApp or phone calls, with the ability to interpret the customer's voice and provide answers in a natural way.

Guarantees the highest level of security in every interaction. Our solutions are GDPR compliant.

All data is encrypted to safeguard any sensitive information that may be required to complete the transactions.

Customized upselling and cross-selling: Be smart when offering products. Use pop-ups to suggest alternatives, provide guidance, and show complementary products to add to the cart.

You can also actively display customer service support when an empty cart is detected.

Scale customer service during periods of high demand: Offer your customers instant omnichannel service 24 / 7 / 365, and across all platforms through efficient, seamless transition between bots and agents.

We support your growth by giving you the possibility to scale your customer service offering during periods of high demand to make the most of every business interaction.