Fullstory vs Cohere
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Overview
Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Delight customers faster with AI-powered support. Cohere aims to automate every support interaction across an organization by using AI to understand, curate, and surface knowledge for both customers and internal teams.
Delight customers faster with AI-powered support. Cohere aims to automate every support interaction across an organization by using AI to understand,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Cost
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.1/ 5Ease of Use
4.4/ 5Features
3.9/ 5Customer Service
4.3/ 5Value for Money
3.8/ 5Features
Total features 152
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Application Management
- Augmented Analytics
- Autoresponders
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Categorisation/Grouping
- Charting
- Chat Transcript
- Chat/Messaging
- Chatbot
- Click Tracking
- Code-free Development
- Cohort Analysis
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Alerts
- Configurable Workflow
- Contextual Guidance
- Conversion Rate Optimisation
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Touchpoints
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Analysis Tools
- Data Capture and Transfer
- Data Collection
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Drag & Drop
- Dynamic Content
- Element Analytics
- Email Alerts
- Email Management
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- For Developers
- For Mobile
- For Websites
- Form Analytics
- Functions/Calculations
- Funnel Analysis
- Geographic Maps
- Goal Setting/Tracking
- Heatmaps
- In-App Events Tracking
- Incident Management
- Indexing
- Intelligent Search
- Intent Recognition
- Interactive Reports
- Issue Management
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Keyword Research Tools
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Link Management
- Live Chat
- Location Tracking
- Mixed Methods Research
- Mobile Access
- Mobile Alerts
- Mobile Dashboards
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location Monitoring
- Multiple Data Sources
- Multiple Site Management
- Multiple User Accounts
- Natural Language Processing
- Natural Language Search
- Pageview Tracking
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Private Dashboards
- Problem Area Alerts
- Product Data Management
- Public Dashboards
- Qualitative Comparative Analysis
- Quantitative Analysis
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Referral Tracking
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Risk Alerts
- Role-Based Permissions
- Root Cause Analysis
- SEO Management
- Sales Trend Analysis
- Scorecards
- Screen Activity Recording
- Scroll Maps
- Search/Filter
- Self Service Data Preparation
- Semantic Search
- Sentiment Analysis
- Session Recording
- Single Page View
- Single Sign On
- Site Search Tracking
- Social Media Integration
- Software Testing Management
- Speech Synthesis
- Statistical Analysis
- Surveys & Feedback
- Tagging
- Templates
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Transaction Monitoring
- Trend Analysis
- Trend/Problem Indicators
- Uninstall Tracking
- Unmoderated Testing
- Uptime Reporting
- Usability Testing
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Research Analysis
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Workflow Management
Total features 58
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Annotations
- Application Management
- Augmented Analytics
- Autoresponders
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CRM
- Campaign Analytics
- Campaign Management
- Categorisation/Grouping
- Charting
- Chat Transcript
- Chat/Messaging
- Chatbot
- Click Tracking
- Code-free Development
- Cohort Analysis
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Alerts
- Configurable Workflow
- Contextual Guidance
- Conversion Rate Optimisation
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Touchpoints
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Analysis Tools
- Data Capture and Transfer
- Data Collection
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Drag & Drop
- Dynamic Content
- Element Analytics
- Email Alerts
- Email Management
- Engagement Tracking
- Event Logs
- Event Triggered Actions
- Feedback Management
- For Developers
- For Mobile
- For Websites
- Form Analytics
- Functions/Calculations
- Funnel Analysis
- Geographic Maps
- Goal Setting/Tracking
- Heatmaps
- In-App Events Tracking
- Incident Management
- Indexing
- Intelligent Search
- Intent Recognition
- Interactive Reports
- Issue Management
- Issue Tracking
- KPI Monitoring
- Key Performance Indicators
- Keyword Research Tools
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Link Management
- Live Chat
- Location Tracking
- Mixed Methods Research
- Mobile Access
- Mobile Alerts
- Mobile Dashboards
- Monitoring
- Multi-Channel Attribution
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Location Monitoring
- Multiple Data Sources
- Multiple Site Management
- Multiple User Accounts
- Natural Language Processing
- Natural Language Search
- Pageview Tracking
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Private Dashboards
- Problem Area Alerts
- Product Data Management
- Public Dashboards
- Qualitative Comparative Analysis
- Quantitative Analysis
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Referral Tracking
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Risk Alerts
- Role-Based Permissions
- Root Cause Analysis
- SEO Management
- Sales Trend Analysis
- Scorecards
- Screen Activity Recording
- Scroll Maps
- Search/Filter
- Self Service Data Preparation
- Semantic Search
- Sentiment Analysis
- Session Recording
- Single Page View
- Single Sign On
- Site Search Tracking
- Social Media Integration
- Software Testing Management
- Speech Synthesis
- Statistical Analysis
- Surveys & Feedback
- Tagging
- Templates
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Transaction Monitoring
- Trend Analysis
- Trend/Problem Indicators
- Uninstall Tracking
- Unmoderated Testing
- Uptime Reporting
- Usability Testing
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Research Analysis
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Workflow Management
Integrations
- AB Tasty
- BigCommerce
- BigQuery Connector for Jira
- Blue Triangle
- BugSnag
- DataGrail
- Delacon
- Dynamic Yield
- Fivetran
- Formsort
- Gainsight CS
- Google Analytics 360
- Google Cloud Operations Suite
- Google Tag Manager 360
- Gravity
- Help Scout
- Hightouch
- Intercom
- Invoca
- Jira Integration+
- Kameleoon
- Kustomer
- LaunchDarkly
- Olark
- Productboard
- Rollbar
- RudderStack
- Segment
- Shopify POS
- SiteSpect
- Slack
- Snowflake
- Split
- Squarespace
- Survicate
- Tealium Customer Data Hub
- Toplyne
- Tray.io
- Trello
- UXPin
- Unbounce
- UserTesting
- VWO Engage
- VWO Fullstack
- VWO Insights
- Webtrends Optimize
- WooCommerce
- Workato
- Zendesk Sunshine
- mParticle
- AB Tasty
- BigCommerce
- BigQuery Connector for Jira
- Blue Triangle
- BugSnag
- DataGrail
- Delacon
- Dynamic Yield
- Fivetran
- Formsort
- Gainsight CS
- Google Analytics 360
- Google Cloud Operations Suite
- Google Tag Manager 360
- Gravity
- Help Scout
- Hightouch
- Intercom
- Invoca
- Jira Integration+
- Kameleoon
- Kustomer
- LaunchDarkly
- Olark
- Productboard
- Rollbar
- RudderStack
- Segment
- Shopify POS
- SiteSpect
- Slack
- Snowflake
- Split
- Squarespace
- Survicate
- Tealium Customer Data Hub
- Toplyne
- Tray.io
- Trello
- UXPin
- Unbounce
- UserTesting
- VWO Engage
- VWO Fullstack
- VWO Insights
- Webtrends Optimize
- WooCommerce
- Workato
- Zendesk Sunshine
- mParticle
