Odoo Reviews
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1183 Reviews
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Think Open Source, Think Big Business
Reviewed on 28/08/2024
I recommended the use of Odoo to our company, especially for the excellent CRM module. We are now...
I recommended the use of Odoo to our company, especially for the excellent CRM module. We are now in the testing phase. Looking ahead, I am thinking about the Maintenance, Documents, Projects and Fleet module. All on-premise.
Pros
It's Open Source, very sophisticated. Third-party ready-made Odoo virtual installations are also excellent. A number of third-party add-ons.
Cons
The options for setting the user rights policy are not completely satisfactory or confusing and complex for an inexperienced user. However, this does not prevent immediate use as is.
Reasons for Switching to Odoo
It represents complexity and variability, it is clear.- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Delayed delivery
Reviewed on 23/10/2024
Honestly I expected better communication and better guidance.
Honestly I expected better communication and better guidance.
Pros
[sensitive content hidden] was very helpful and did most the heavy work in terms of communication and clearing technical obstacles. Hats off
Cons
Time line and early miss communication regarding standard and upgrade has caused lots of problems and delayed the launch significantly. Early stage understanding of business needs analysis by Odoo was off the mark which led to missed opportunities and thus losses . I suggest that people with better understanding of business models take lead to guid new comers. I also found out that response was delayed due assigned staff being engaged with other projects or having internal meetings.
Alternatives Considered
TallyPrimeReasons for Choosing Odoo
Working with Odoo direct seemed better than working with the Chanel of another companyReasons for Switching to Odoo
Initial starting price was attractive but later found out that it will end up being the same as others . Ratings buy other users also played a part- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
poor support and service
Reviewed on 21/10/2024
not a professional team bunch of unprofessionals
not a professional team bunch of unprofessionals
Pros
they are only interested to payment once it is done no response to emails and calls. [sensitive content hidden] the salesperson is pathetic. not recommended at all
Cons
very poor service and support, they want money ony
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Next-gen of ERP's, very user-friendly & deep business scope
Reviewed on 23/09/2024
It's very easy to use, scalable & covering almost all business needs
It's very easy to use, scalable & covering almost all business needs
Pros
Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales, Manufacturing, Ticketing system, Accounting/Finance & many others, with more than 3000 specialized business apps on it is Apps market place.
Cons
The partner's qualification process, releasing a new version every year may cause difficulties in migration from version to version but it is fit for SMEs. Still, big enterprises need a lot of work to re-engineer the process to match the customers' needs.
- Industry: Textiles
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
THANK YOU Odoo
Reviewed on 25/10/2024
Such a great service, thank you so much for having this
Such a great service, thank you so much for having this
Pros
Functions and versatile, and that you can do multy company
Cons
Updates movint accouting numbers con display
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best suite of tools for small and medium businesses.
Reviewed on 15/10/2024
The learning curve is present (just like any software), but the tutorials are the BEST I've even...
The learning curve is present (just like any software), but the tutorials are the BEST I've even seen. I literally WANT to keep going through the tutorials, and I am impressed by what I didn't know I could do with Odoo.
Pros
The flexibility, the number of solutions for SMB and the customer service that ALWAYS solved my issues in less than 48 hours.
Cons
The lack of email boxes and the lack of some connectivity with other services (which can still be purchased, but you need Odoo.sh to get them).
Reasons for Choosing Odoo
The price was better, the options were better, the website and e-learning were better and the tutorials were more engaging.Switched From
Zoho OneReasons for Switching to Odoo
Odoo has everything, but what was the game changer was their website builder and e-learning platform.- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Odoo is our 2nd ERP
Reviewed on 22/10/2024
Changing from the existing ERP to Odoo needs time to get used to.
Most of the many other modules...
Changing from the existing ERP to Odoo needs time to get used to.
Most of the many other modules are consistently similar to work in, making it ever easier and faster to use.
Pros
Modularity and great customer service when getting stuck.
Cons
Appearance of views and forms is limited
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
First impressions
Reviewed on 04/11/2024
It has been enjoyable to use and explore the functionality of each app - very intuitive I have...
It has been enjoyable to use and explore the functionality of each app - very intuitive I have found - just need to watch the tutorials and practice in evening
Pros
Simplicity of the programme and great tutorials which make tasks easy to complete
Cons
Could do with having more support for small business start-ups
Reasons for Switching to Odoo
less complicated, more features for price point, allows for scaling without added costs- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product make the jump
Reviewed on 13/11/2024
It is very easy to configure the website. Because everything is connected there are no compatibilit...
It is very easy to configure the website. Because everything is connected there are no compatibility issues with anything.
Pros
The huge selection of interconnected apps
Cons
It is a continuous license we cant just own the product. and it gets costly if you want to include many people.
Reasons for Switching to Odoo
The vast amount of available apps and plugins to customize the product- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accounting dept
Reviewed on 28/10/2024
Pros
What I like most about Odoo is the professionalism of [sensitive content hidden] who is constantly looking for effective solutions and to enable the development of Odoo software within our company
Cons
At the moment, all is OK. We will see when we will go on "production"
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Capable but complex software
Reviewed on 22/09/2024
After 2 years, I feel really comfortable with the software for daily tasks. However, I am still...
After 2 years, I feel really comfortable with the software for daily tasks. However, I am still learning how to get more results out of the same software.
Pros
There are a ton of features, more than I would think about any business can make use of, all for an affordable monthly subscription. There are a lot of ways to customize the software to work for your business and improve workflows, and many connectors available for connecting to external API's (my most used one is UPS)
Cons
The huge variety of apps available and extensive options makes it pretty difficult for a beginner to dive in, DIY style. They offer success packs to get you up and going, but they're really expensive (personal subjective opinion, I guess). The free support included with the online subscription is pretty good, and there's some videos online that might get you started, but it'll be a bit of work getting going.
Alternatives Considered
JobBOSS²Reasons for Switching to Odoo
The price. JobBOSS^2 was way too expensive for a small shop.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
support getting faster
Reviewed on 27/09/2024
I like most features but I do not like the hassle of the upgrade.
I like most features but I do not like the hassle of the upgrade.
Pros
I am very happy with the work that [sensitive content hidden] completed for us. Very quick and easy steps to complete the task that I had created.
Cons
Normally the time it takes to get an answer is long this was quick. I just wish that ODOO could be more hands on and finish the task when they are in the program...
Alternatives Considered
WarehouseOSReasons for Choosing Odoo
ODOO seems to grow with you. what we need through studio or another app. also open source helpsReasons for Switching to Odoo
open source and it seemed to have the ability to complete many of the tasks required.- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Odoo - your first step into the ERP world
Reviewed on 23/09/2024
The overall experience was good considering we were yet to figure out our detailed needs and...
The overall experience was good considering we were yet to figure out our detailed needs and modules. We quickly figured that we needed expertise on implementing the solution when we were struggling with growing pains.
Pros
Odoo is easy to customize and use particularly for small and growing businesses who are yet to finalize their needs but must get started on an ERP at the earliest.
Cons
It was hard to implement initially and the limited customer support made it a challenge to begin. The pricing structure is complicated and quickly multiplies making it not so attractive.
Alternatives Considered
FlectraReasons for Switching to Odoo
Easy of customization and expansion as the company or needs for modules grows.- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One system that rules it all. Accounting, CRM and ERP for a steep price
Reviewed on 19/08/2024
My overall experience is that i wouldn't change systems anymore because this is a one way stop. It...
My overall experience is that i wouldn't change systems anymore because this is a one way stop. It has it all to run your company.
Pros
Odoo is an all in one platform. And thats a special given considering the price it holds. You get Erp, accounting and CRM in one. And thats what i like the most. You dont need three different packages anymore and connect them together. This is a winner for me.
Cons
Some simple things arent simple to change in the online environment. For example. If you would like to change the register form for new clients on the ecommerce side. Or add a picture link to a product.
Alternatives Considered
PerfectViewReasons for Choosing Odoo
Because e-boekhouden costs 30 euro and for the complete package of odoo i pay 30 euro. Simple mathSwitched From
e-Boekhouden.nlReasons for Switching to Odoo
Pricing is much better and you get much more then only crm- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing SAS
Reviewed on 21/06/2024
Amazing, and with Vicente, it is like playing with Messi football game.
Amazing, and with Vicente, it is like playing with Messi football game.
Pros
It's easy. You can start setting up by app, and it's a game changer. The competitors either start everything, or you don't start.
Cons
That you need Studi to change small things
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy with Odoo
Reviewed on 03/09/2024
As an IT consultant trying out Odoo is the best thing that happened to me.
As an IT consultant trying out Odoo is the best thing that happened to me.
Pros
It's continuously improving. They have lively communication with the user community.
Cons
A longer support period. 3 last versions should be considered supported instead of 2.
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ODOO PLO Review
Reviewed on 01/10/2024
Excellent experience with Odoo team, Willingness to find a solutio to every question and to help
Excellent experience with Odoo team, Willingness to find a solutio to every question and to help
Pros
Reactivity. FLexibility. willingness to help. Capacity to stay calm even in front of dummy questions
Cons
The counting of 15m of support costs even for short email exchanges that last 30 seconds
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Odoo
The possibility to integrate all digital processesSwitched From
Bigin by Zoho CRMReasons for Switching to Odoo
cheaper. More options. More open. More user friendly- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Incredibly Powerful Community Version
Reviewed on 18/01/2024
Odoo is obviously a very mature software platform. It is great at what it does and the architecture...
Odoo is obviously a very mature software platform. It is great at what it does and the architecture allows for easy setup and easy customization. If it has modules that meet your needs even remotely, do not hesitate to use it.
The community edition is free, VERY easy to setup, and VERY stable. I have been running the community edition on a small linux server in my internal network. I have 100% uptime, zero restarts on that box since I deployed the "production" environment about 5 months ago.
I keep adding modules to use Odoo for more and more of my operations.
I went from spending several hundred dollars per month to fight w/ my previous inventory management system to spending a few hundred dollars once for a small servlet and have really unleashed the engagement and creativity of my inventory management and procurement departments.
Pros
The Community version is completely free, no strings attached. You have to set it up, secure it, and host it yourself. The docker container available makes it a perfectly smooth and configurable deployment. If you or your IT department has any ability to use Docker to deploy applications on an internal network, they should be able to have Odoo Community up and running in an afternoon at most (if they can't, fire them).
Odoo is complicated as it can cover a vast scope of your operations. Therefore, setup is complicated. We spent about 1 week from 1 person to get it ready to roll out. At the end of that week we had imported all our materials for purchasing (~500 items) and products we sell (~250 SKUs) from our previous inventory management system (MRPEasy) INCLUDING BOMS. Because of the incredibly effective bulk import features, simple guides, and logical workflows, we switched over to Odoo about 2 weeks earlier than our planned rollover date.
I have yet to encounter anything I would consider a defect or a bug in the software.
We have customized several forms to eliminate buttons or features not used, add columns and fields, and track some extra reference IDs for other systems on our products. Very easy platform to do deep configuration/manipulation on.
The PDF generation and customization engine is very easy to use and works great. It was also easy to edit the code of the PDF template to make some stylistic changes to the forms we generate. If you know basic HTML and CSS, Odoo is simple enough to understand and navigate that you can really get deep in customization.
The intra-app communication via "Activities" is ubiquitous in the platform and makes for very effective todo lists being integrated into the app that the "work" happens in.
Cons
It really wants to send emails and manage communications. I had to dig pretty deep to make sure those features were turned off. We are B2B and I want communications to have a personal touch on pretty much everything.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrific experience for a small business
Reviewed on 29/08/2024
Horrific. I feel like they literally stole my money. Nobody could help me quickly without me paying...
Horrific. I feel like they literally stole my money. Nobody could help me quickly without me paying insane amounts of money for them to just literally fix bugs in their system. I sent in an insane amount of help tickets given that I didn't really need the most advanced system in the world. If you are a small business and have only a small amount of tech experience, avoid Odoo like the plague. I cannot speak to how they might be with more advanced needs, but for me, it was genuinely the worst customer experience I have ever had.
Pros
They have a huge variety of apps to choose from and customize. You are able to adapt the software to your needs, however...do not expect to get adequate help or for their instructions to be up to date.
Cons
Almost everything. After purchasing and getting close to the opening of my business, I realized it was probably too complicated a software for me given that my needs as a one-man business are super low. However, I was fine with that - as long as things worked. And they did not. Their point of sale app repeated stopped working completely while my shop was open, and nobody could help me over the phone (even though it was urgent). I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code. Their sales team was incredibly uninformed when I initially signed up, and told me that I would be able to use my own IoT box without subscribing to the odoo IoT subscription. It became very apparent that this was not the case, fine, I paid for the IoT subscription - then as soon as I did, we realized that the reason we needed could be circumvented very easily. Not to mention, we couldn't connect it to our receipt printer to begin with, and their online instructions were about 10 years out of date. We have since switched to shopify and everything has worked SO smoothly. All I needed was a simple point of sale and inventory system, and Odoo oversold and dramatically underdelivered. My sales rep was on vacation and unable to help me when I opened my business. The large majority of my stress was caused by their system literally not working. My experience with them was a disaster and despite them completely misleading me about the IoT box integration, they refuse to reimburse me. This is apparently their policy, which to me, seems incredibly unethical. Don't sell me something I don't need when the salesperson is on vacation or refuses to talk to me. I cannot scream loud enough for you to avoid this if you are a small business.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Flexibility and efficiency in work management.
Reviewed on 13/08/2024
It has an excellent user interface and is easy to use. It also offers various modules depending on...
It has an excellent user interface and is easy to use. It also offers various modules depending on the work area and has a wide range of management needs.
Pros
Odoo has helped me maintain control over employee attendance and keep a record of their hours. Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details. I have also used it to perform automatic salary calculations based on their working hours.
Cons
Although Odoo is an excellent tool for management, whether for human resources or other areas, it has integration issues with other systems, which can make it complicated and sometimes require additional development.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo - a mangnificent ERP system also for small businesses
Reviewed on 09/07/2024
Very good. I am using Odoo since 2014, when it was still for free to small companies. The change...
Very good. I am using Odoo since 2014, when it was still for free to small companies. The change from Odoo 8.0 in steps to now Odoo 17 is a very large improvement. upgrades can be tested before implementing. Helpdesk is very good.
I love working with this system. Price/quality is great.
Pros
The easy way to use Odoo and the many possibilities with all the apps available. And the many video lessons to help out.
Cons
The set up sometimes is not easy, if you are not familiar with bookkeeping. A set-up manual would overcome this. Documentation is available, but i.e. does not give the full details for setting up TAX accounts in your specific country.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo- one system, many business processes
Reviewed on 05/08/2024
I was looking for a business solution primarily for accounting but when i found Odoo i saw the...
I was looking for a business solution primarily for accounting but when i found Odoo i saw the potential to start with accounting and then add modules over time. I started implementing in april 2023, with accounting. But 18 months later i have website, inventory, purchasing, payroll, employees, timesheets, employee expenses, document management, electronic signatures. Self implemented for my investment management small business. I recommend the system to anyone.
Pros
All in one solution, from website to logistics.
User Interface - easy, clean and straight forward
Value for money
Support is available if needed
Cons
Is not really a con… but it requires investment in your own time if implementing on your own. The scope of the system is wide.
Reasons for Switching to Odoo
Functionality and cost and the ease of use- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Customer Support
Reviewed on 01/09/2024
My overall experience with Odoo has been very positive. It is a scalable ERP platform that...
My overall experience with Odoo has been very positive. It is a scalable ERP platform that integrates multiple business functions, such as sales management, accounting, inventory, and more, into a single system. The user interface is intuitive, and the software offers a high degree of customization, allowing functionalities to be tailored to the specific needs of each business.
Pros
Comprehensive Integration,Ease of Use and Customization and excellent customer support
Cons
Limited Flexibility in the Cloud Version: The cloud-hosted version of Odoo (Odoo Online) does not support third-party modules, limiting its flexibility .
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best flexible, scalable, and cost-effective all-in-one ERP
Reviewed on 08/11/2024
Pros
Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs. Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their operations without the high costs of traditional ERP systems.
Cons
Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized for large-scale operations. Initial setup, custom development, and ongoing support costs should be carefully considered.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Addresses business processes efficiently
Reviewed on 18/05/2024
In my organization, we use Odoo to manage all our business operations, from accounting to project...
In my organization, we use Odoo to manage all our business operations, from accounting to project management to inventory management and marketing Odoo stands out for its complete integration and ease of use. We chose Odoo for its customizability and wide range of features that perfectly fit our business needs.
Pros
I like Odoo because we can easily customize the software to fit our specific needs without requiring programming knowledge. Additionally, Odoo's intuitive user interface makes it easy for everyone in the company to use the software without any hassle.
Cons
Sometimes we come across certain performance issues when there is a large amount of data in the system. However, this problem is easily fixable with a little optimization.