FluentStream Reviews

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

My favorite aspect is the transcription of the voicemail to my email.

Some times we have internet issues and that causes the phones to not be usable.

Very easy to navigate using their website, phone sysytems.

so far so good no cons yet, we have been customers for quite sometime now.

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

none; I find it super useful and easy to navigate.

Cost and connectivity, very low cost and connectivity is excellent.

No Cons

Easy of logging in to get and pay monthly bill.

I can't think of anything that I dislike. I use the online portal to pay the bill and that's it.

Being able to fax to offices in a timely manner. And it allows to see if the fax does not go through.

As of now since I've been using it there is nothing.

The job was done a timely and same day manner.

There has not been any problems with using FluentStream.

At this time: none. There is nothing positive to add.

This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00.

When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation.

They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company.

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

I really like the customer support team. They are on top of any error you may come across which isn't frequent. Also, you talk to someone in the USA, another huge win. Not only have they had a great track record with regards to solving errors quickly, if they can improve on an area of the user portal they do, and constantly take suggestions for features.

Some of the terms for describing features can blend together with regards to the setup.

Like all technology there are kinks and issues that happen, but, if you have a strong customer support system then the few issues you have never become big headaches. Every single customer service representative or support technician has always been very easy to work with, and always listened to me before trying to solve the problem; then explain to you how to fix the issue in language that a non technical person can understand. They were with us from the very beginning setting up our phone system, and continue to make us feel like we are as important as any customer when we call for assistance. I would highly recommend Fluentstream for your internet telephone needs!!!

This software has met our needs, I can't think of anything that I do not like.

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

I primarily like the customization that is available, from automated answering messages to call routing, and call recording. I regularly use the app on my phone to make and receive calls while away from my desk. The sound quality is excellent. Customer service is excellent, starting with chat service that promptly fixes any problems that occur.

I sometimes have trouble remembering how to use some of the less common features, but their customer service chat quickly walks me through the forgotten steps.

It records my calls and it is easy to track them down. Also, they have great support that will back back to you quickly when experiencing a problem.

The mobile app has a"touch to sign in" function that has never worked and I don't believe it works. I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.