Zoom Phone
About Zoom Phone
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.
Zoom Phone makes it easy for users to switch between calls and meetings, and its real-time analytics enable businesses to track usage and optimize their communication strategies. With integrations with top business applications, contact center partners, and hardware providers, Zoom Phone helps streamline communication workflows.
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Reviews
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- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Value Service
Reviewed on 08/06/2021
While there is much to be desire regarding their customer support, Zoom Phone offers a very...
While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user.
Pros
My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user.
Cons
While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.
Reasons for Choosing Zoom Phone
We needed a more updated set of features and wanted to lower our monthly cost.Reasons for Switching to Zoom Phone
Zoom Phone has the best features for the best price.- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hello? How Are You Today? How May I Help?
Reviewed on 13/09/2023
If I had to provide an overall score, I would say 9/10. This is a wonderful program to have,...
If I had to provide an overall score, I would say 9/10. This is a wonderful program to have, especially when your busy, you have the automated response system. Not having to use the desk phone makes it easie to access and conveniently friendly as well.
Pros
The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message.
Cons
Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
The UI takes some getting used to
Reviewed on 05/07/2023
Pros
Since I'm familiar with other Zoom products, it makes learning this a bit easier.
Cons
The UI is odd. You have a small window that populates on the side of your screen. It's annoying because it's hard to minimize and is always blocking your other windows.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zoom -best used for professional online meeting
Reviewed on 10/01/2024
I am using xoom for online meetings and scheduled events as well as for calling to the customers...
I am using xoom for online meetings and scheduled events as well as for calling to the customers directly to the his/her cell number if we need any support or a distance. We mapped zoom with outlook so all meetings are being schedule via zoom meetings and also have zoom guest room facilty so its good at all.
Pros
I am using zoom for daily call with seniors customer and also with vendor while facing any issue with network or any other issue. We can record our meeting and also schedule meetings with customer with high quality audio and vedio.
Cons
Nothing to be disliked in zoom meeting it is best used by the organization
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Zoom call in remote teams
Reviewed on 12/01/2024
Highly positive and I would recommend it to anyone working with calling processes
Highly positive and I would recommend it to anyone working with calling processes
Pros
The call monitoring feature is what I use the most to monitor the calls being made by my team. The ability to change phone numbers your calling from is also very convenient
Cons
I would have liked to receive the total time spent on call metrics for users as well, at the moment we only receive total calls made. A more intuitive and interactive platform for going through call logs would also be beneficial
Zoom Phone FAQs
Below are some frequently asked questions for Zoom Phone.Q. What type of pricing plans does Zoom Phone offer?
Zoom Phone offers the following pricing plans:
- Starting from: USD 10.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Zoom Phone is available from $10/user/month.
Q. Who are the typical users of Zoom Phone?
Zoom Phone has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoom Phone support?
Zoom Phone supports the following languages:
English
Q. Does Zoom Phone support mobile devices?
Zoom Phone supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoom Phone integrate with?
We do not have any information about what integrations Zoom Phone has
Q. What level of support does Zoom Phone offer?
Zoom Phone offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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