Cisco Unified Communications Manager Reviews

The easiest way to manage users from single console. It is very compatible and easy to integrate with all types of other voice softwares.

Its console is user friendly but the relations between user creation and the phone ID assignment is difficult to understand.

I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

It's a good product, high quality, and very robust security-wise, it has all the tools and functionalities for your communication needs, I used it personally for a Call Center and I had little to no downtime.

I really disliked its reporting system, is not user friendly also cisco does not allow you to tamper its software and it makes it really difficult to extract valuable information for analysis.

The aspect I like the most about this software is that I can control every phone in the office. If I want only 3 people's phones to ring when a main line call comes in, I can do that. If I want to group certain phones to roll over certain calls, I can do that as well.

One con about this software is that without instruction, you would never be able to use it. Written instructions are simply too complicated and there are a lot of shortcuts, tips, and tricks you can learn by having a cisco rep come out! However..it is time consuming!

Its stability is impressive, practically without maintenance it is able to work a lot of time.

At present, a state of maturity has been achieved that allows it to be one of the best in the market, although it requires a little more time than other brands.

There's absolutely nothing you can't do with a Cisco phone system. It truly is the best.

If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed.

1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment
2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network
3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM.
4) SIP integration is Some What Tricky but stable
5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY.

1) System Should prompt to next Section and Next Section if to implement Features and Programming.
2) By making this it will be More Easy to implement fast and Compete other Brands

For only $20 per month you get a solid web conferencing platform with easy-to-use administrative tools.

Each license is a bit expensive given that you only get the basic features with each one.

Multi party conference, no distortion in voice, highly reliability, safe

Good software, sometime TEC support is not up to the mark

The software is completely customizable. Cisco has made every effort to supply a fully feature rich platform that can be configured for any situation or use. Call Manager can be setup for multitenancy. Features and support for new technologies are being added on a regular basis. Cisco technical support is knowledgeable and quick to respond.

Licensing is very expensive. There are multiple licensing options that can be difficult to understand.

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.

Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Voice quality is really impressive through the VPN connectivity.
We can also use ip-phone application on desktop/laptop and use as a soft phone.

While using soft phone, application got stuck if we switch headphones.

This product was backed by Cisco, so it did have a major and well respected name behind it.

At the end of the day, this was just overly complicated to operate. It was not intuitive and was behind the times.

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer.

The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find.