Postmates Reviews
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23 Reviews
- Industry: Food & Beverages
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Very College friendly
Reviewed on 09/03/2022
Overall Postmates has been very helpful and has made my college experiences easier, especially when...
Overall Postmates has been very helpful and has made my college experiences easier, especially when I am very busy.
Pros
I like using grub hub because its been integrated into all my food services on campus. I also use it to order food outside of school and it usually efficient
Cons
I have had some bad experiences in timeliness of the food and bad communication between 3rd party websites and drivers.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Postmates used to have the best pricing and now they inflate their procing a lot more
Reviewed on 08/01/2022
Overall, good experience, worth it when I want it
Overall, good experience, worth it when I want it
Pros
The easiness to schedule an order and get it delivered is second to only doordash
Cons
Drivers have trouble findinng my address, postmates doesn't feature whole menus, menus are higher in price, but probably due to people not tipping drivers
Alternatives Considered
DoorDashReasons for Switching to Postmates
Doordash wouldn't service my area at the time- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
FOOD FROM WRONG PLACE!
Reviewed on 08/06/2021
My overall experience with Postmates has been good. I wouldn't say it has been great, but it...
My overall experience with Postmates has been good. I wouldn't say it has been great, but it certainly hasn't been bad. I did only have that one bad experience where my food was delivered from the wrong restaurant but nevertheless their customer service was pretty good and their drivers were always polite to me. If it was based off of customer service I would rate them a good seven out of ten but as far as their actual service, I'm going to give it a four out of ten.
Pros
I used Postmates for about 3 months and I can say that I liked their prices. They seemed to be lower than the other delivery apps that I was using at the time. I did like that their ordering process seemed to be easier and quicker than most of the other apps that were in the same field as theirs. I can also say that whenever I used them their drivers seem to be really nice and polite. Even if the food was late they would say things like, "Have a nice day!" and I really liked that about Postmates as a whole.
Cons
Well, I used Postmates for about three months before I quit using them. The reason why I quit using Postmates is because one time I ordered some Chinese food from a Chinese restaurant. Well I did not get the food from the correct restaurant that I wanted it from and as we all know some foods from some restaurants do not taste the same. My Postmates delivery driver called me and said that they sent her to the wrong place and she was at the mall Chinese food restaurant. I did not want to go to that place because their food didn't taste the same as the restaurant that I was told my food will be picked up from. So my driver had to get my order all over again because it was a whole different restaurant and I got my food an hour later. The food was not as good as it would have been from the other restaurant and I was highly upset. So I got in contact with customer service and the best they could do was give me a Postmates credit on the amount that I spent. Now, that was a nice gesture but I wanted my money back and was not able to get it outside of the app.
- Industry: Music
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Postmates review
Reviewed on 13/10/2024
Online oder app where you can found good taste
Online oder app where you can found good taste
Pros
Best to oders food online and receive as fast
Cons
Ready to oder food with Postmate and receive good flavor
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An alternative to Uber Eats and Doordash
Reviewed on 15/09/2024
Positive experience, well organized and thought out. Sometimes i had to search with a different...
Positive experience, well organized and thought out. Sometimes i had to search with a different term than the first one that came to mind.
Pros
Theyre similar to Uber Eats, but a little more streamlined.
Cons
The categories were not always intuitive.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Davie’s review
Reviewed on 20/10/2024
Dope experience with them in getting it delivered for me
Dope experience with them in getting it delivered for me
Pros
Postmates cool in wonderful experience which is cool
Cons
cus I can order food which is amsome in dope a lot cus you know why I like food a lot to eat and drink
- Industry: Graphic Design
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very convenient
Reviewed on 24/08/2024
As a worker, I was unsatisfied with how many deliveries that needed to be done it always to pay a...
As a worker, I was unsatisfied with how many deliveries that needed to be done it always to pay a bill however consumer really like the convenience
Pros
Well, I like most about Postmates is that it’s very convenient and quick
Cons
One of the cons regarding Postmates is the pay to workers
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good program / Not Enough Drivers
Reviewed on 30/11/2023
Good experience. I will use again but will be careful if I do t have time to reorder if cancelled.
Good experience. I will use again but will be careful if I do t have time to reorder if cancelled.
Pros
The program is set up very nicely. There is a good selection of restaurants but there are not enough drivers.
Cons
I have had several orders cancelled due to lack of drivers.
- Industry: Consumer Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great for busy parents
Reviewed on 04/07/2024
Pros
easy to use, makes it easier on me when I don't have time to go to stores.
Cons
I have no cons for Postmates application
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Postmates will get it to you
Reviewed on 29/08/2024
Pros
Postmates is a delivery service that can get you anything.
Cons
It's a great service although you have to decide who you want to trust with your orders.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My Take on Postmates
Reviewed on 13/10/2023
My overall experience with Postmates is nice to use and it's simple because you are ordering food...
My overall experience with Postmates is nice to use and it's simple because you are ordering food as takeaways and delivery.
Pros
What I think of Postmates feels like it's on the same page of Uber Eats, DoorDash, and GrubHub. I like using this app because it's nice to order food and get promotions from this app just like the others that I have mentioned.
Cons
What I think it could work on is that Postmates is similar to the GrubHub where they could at least specify what car and who is the driver and with a heads up display to show where is the driver at and the ETA about for sure.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Postmates is a wonderful useful delivery service.
Reviewed on 06/03/2023
I like to use this app when ordering from certain locations. The service is usually good.
I like to use this app when ordering from certain locations. The service is usually good.
Pros
Postmates works just like most delivery services. They do offer more options though so it a good one to use.
Cons
It isn't as popular as some of the bigger apps so it isn't available everywhere,
- Industry: Media Production
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
DoorDash over Postmates
Reviewed on 14/04/2022
Pros
Of all the food delivery apps, Postmates seems to have the largest array of restaurant options. There have been several restaurants I cannot find on DoorDash or GrubHub that I can always find on Postmates. The app is easy to use, and customer service, should you need them, is quick and helpful. As someone who is always trying to keep costs down, more than anything I appreciate the "Deals" tab at the very top of the app, which displays only restaurants offering $0 delivery fees or discounts on qualifying orders. I almost always order from a restaurant offering a deal.
Cons
The "percentage off" offers, when they appear on the home screen, almost always require you to spend at least $30 or more, which to me isn't ideal. I've found that delivery fees on Postmates also tend to be more expensive than competing apps, which is why DoorDash remains my preferred food delivery app.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Postmates Review
Reviewed on 05/07/2022
Very good when running smoothly but always a problem with merchant support when I need assistance.
Very good when running smoothly but always a problem with merchant support when I need assistance.
Pros
It allows us to reach a customer base without requiring the customer to visit our store directly.
Cons
Customer support is the absolute worse. They will always have the case "escalated" for someone to reach out but even when it's marked "urgent," it is their policy to reach out in 48 hours and there is no one that can help immediately.
- Industry: Retail
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Postmates is the go to!!!
Reviewed on 08/11/2022
My overall experience has been phenomenal. I have no complaints.
My overall experience has been phenomenal. I have no complaints.
Pros
I love how easy it is to find, order, and track my food. You can see your past orders as well! I love this app.
Cons
There isn’t anything I dislike about postmates. Everything is just as it should be. Organized and convenient when you’re in a hurry.
- Industry: Management Consulting
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Postmates is a good alternative to Doordash and Grubhub
Reviewed on 07/11/2022
I use Postmates when i can great a deal with them and just want some restaurant that only they...
I use Postmates when i can great a deal with them and just want some restaurant that only they offer.
Pros
Good delivery service overall and has a good selection of restaurants to choose from.
Cons
Like all delivery service, it can be costly and your food can be wrong/missing items.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Food Delivered
Reviewed on 07/09/2022
Pros
With busy and changing schedules, having the option to order food to be delivered has been such a blessing. There is a large variety or restaurants to choose from to satisfy any craving you might be having, and restaurants are usually open late for when you need a late night snack. I also like that I am able to request for my food to be left at my doorstep for contactless delivery, and that I can track my food.
Cons
Due to using an outside party, prices of food/meals listed on Postmates is more than what you would pay directly through the restaurant. There may be a delivery fee, and if it's a busy time, you may be waiting for your food for quite some time.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Postmates is a Solid Option
Reviewed on 18/01/2023
Pros
Postmates does have some restaurants that are not available on any other delivery service.
Cons
The selection of restaurants overall does not seem to be as broad as other delivery services. In addition, there is a substantial mark-up on food.
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailing made easy
Reviewed on 30/09/2021
So far so good. I like postmates. There other mailing softwares im sure. But this came up first...
So far so good. I like postmates. There other mailing softwares im sure. But this came up first when I searched.
Pros
I use postmates to send off our thank you cards and estimates and what not to all our customers.
Cons
No cons as of yet. And hopefully I don’t run across any.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Postmates Review
Reviewed on 09/11/2022
Pros
I like how convenient it is to order food from so many different places that I did not know about.
Cons
The customer service aspect on the app could definitely be improved as it is difficult to get in touch with someone.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
postmates didnt let me cash out $100
Reviewed on 18/11/2021
Pros
i liked the most about postmates when i drove with uber eat s
Cons
i didnt like the app but i like the walk in
- Industry: Arts & Crafts
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Postmates Review
Reviewed on 10/07/2021
My experience with Postmates are generally good with all my orders
My experience with Postmates are generally good with all my orders
Pros
This software has pros with the order sometimes has very good deals also you can check the tracking of your order
Cons
Postmates has cons with the time of deliver sometimes with the fees and the costumer services isn't too good they have to improve it
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good app, if you are a foodie.
Reviewed on 30/07/2022
Pros
It has the same interface as uber as they recently purchased this app. It has more restaurants and food outlets delivery.
Cons
It's expensive as the prices seemed to be marked up. Also it's not at all worth it if you order food rarely. I wish they could give more offers and discounts, but until then it's not worth using it unless you wanna pay more.