Postmates
About Postmates
Postmates is a cloud-based restaurant management software, which helps businesses connect with local customers, streamline order fulfilment, and manage deliveries. It allows users to create various promotions for the targeted audience and select the campaign’s duration and location as per requirements.
The application enables merchants to receive in-app notifications about incoming orders, adjust preparation time, raise issues, and print tickets for every order. The dashboard lets supervisors manage accounts, track orders and deposits, and update tax rates via a portal. With Postmates’ catalog manager module, owners can add, edit, or delete categories, add items along with images, and drag-and-drop items to rearrange catalog.
Its menu manager module allows restaurateurs to create timed availability options for specific items and build modifier sets for items such as sizes or toppings to create different choices for consumers. The Postmates pickup feature helps customers avoid waiting for queues and receive text messages when the order gets prepared. It also offers integration with third-party platforms Olo and Square.
Images
Not sure about Postmates?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
ERPAG
Instacart
Deliveroo
ChowNow
Reviews
Already have Postmates?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Food & Beverages
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Very College friendly
Reviewed on 09/03/2022
Overall Postmates has been very helpful and has made my college experiences easier, especially when...
Overall Postmates has been very helpful and has made my college experiences easier, especially when I am very busy.
Pros
I like using grub hub because its been integrated into all my food services on campus. I also use it to order food outside of school and it usually efficient
Cons
I have had some bad experiences in timeliness of the food and bad communication between 3rd party websites and drivers.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Postmates used to have the best pricing and now they inflate their procing a lot more
Reviewed on 08/01/2022
Overall, good experience, worth it when I want it
Overall, good experience, worth it when I want it
Pros
The easiness to schedule an order and get it delivered is second to only doordash
Cons
Drivers have trouble findinng my address, postmates doesn't feature whole menus, menus are higher in price, but probably due to people not tipping drivers
Alternatives Considered
DoorDashReasons for Switching to Postmates
Doordash wouldn't service my area at the time- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
FOOD FROM WRONG PLACE!
Reviewed on 08/06/2021
My overall experience with Postmates has been good. I wouldn't say it has been great, but it...
My overall experience with Postmates has been good. I wouldn't say it has been great, but it certainly hasn't been bad. I did only have that one bad experience where my food was delivered from the wrong restaurant but nevertheless their customer service was pretty good and their drivers were always polite to me. If it was based off of customer service I would rate them a good seven out of ten but as far as their actual service, I'm going to give it a four out of ten.
Pros
I used Postmates for about 3 months and I can say that I liked their prices. They seemed to be lower than the other delivery apps that I was using at the time. I did like that their ordering process seemed to be easier and quicker than most of the other apps that were in the same field as theirs. I can also say that whenever I used them their drivers seem to be really nice and polite. Even if the food was late they would say things like, "Have a nice day!" and I really liked that about Postmates as a whole.
Cons
Well, I used Postmates for about three months before I quit using them. The reason why I quit using Postmates is because one time I ordered some Chinese food from a Chinese restaurant. Well I did not get the food from the correct restaurant that I wanted it from and as we all know some foods from some restaurants do not taste the same. My Postmates delivery driver called me and said that they sent her to the wrong place and she was at the mall Chinese food restaurant. I did not want to go to that place because their food didn't taste the same as the restaurant that I was told my food will be picked up from. So my driver had to get my order all over again because it was a whole different restaurant and I got my food an hour later. The food was not as good as it would have been from the other restaurant and I was highly upset. So I got in contact with customer service and the best they could do was give me a Postmates credit on the amount that I spent. Now, that was a nice gesture but I wanted my money back and was not able to get it outside of the app.
- Industry: Music
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Postmates review
Reviewed on 13/10/2024
Online oder app where you can found good taste
Online oder app where you can found good taste
Pros
Best to oders food online and receive as fast
Cons
Ready to oder food with Postmate and receive good flavor
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An alternative to Uber Eats and Doordash
Reviewed on 15/09/2024
Positive experience, well organized and thought out. Sometimes i had to search with a different...
Positive experience, well organized and thought out. Sometimes i had to search with a different term than the first one that came to mind.
Pros
Theyre similar to Uber Eats, but a little more streamlined.
Cons
The categories were not always intuitive.
Postmates FAQs
Below are some frequently asked questions for Postmates.Q. What type of pricing plans does Postmates offer?
Postmates offers the following pricing plans:
- Free Trial: Available
Please contact Uber for pricing details.
Q. Who are the typical users of Postmates?
Postmates has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Postmates support?
Postmates supports the following languages:
English
Q. Does Postmates support mobile devices?
Postmates supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Postmates integrate with?
Postmates integrates with the following applications:
Olo, Square Payments
Q. What level of support does Postmates offer?
Postmates offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
Related categories
See all software categories found for Postmates.
