Mailchimp Reviews
Overall rating
Filter by
Company size
Time used
17239 Reviews
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One Stop Shop for Email Marketing
Reviewed on 05/06/2024
It has been great and a net positive for our orgniazation.
It has been great and a net positive for our orgniazation.
Pros
Ease of using tools to create engaging and pretty emails. Audicene import is easy. Good data and tracking.
Cons
Some advanced features could be a bit more intuitive. Some of the designs are a bit tired.
Alternatives Considered
Constant ContactReasons for Choosing Mailchimp
One of our partners required us to use MailChimp to send email blasts.Switched From
Campaign Monitor by MarigoldReasons for Switching to Mailchimp
We were forced to make the switch by a funder.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Industry-Standard Email Marketing
Reviewed on 23/11/2024
It's the standard to use for email marketing, as far as I'm concerned.
It's the standard to use for email marketing, as far as I'm concerned.
Pros
It's the easiest to use for creating funnels that are specific to the type of person who you're contacting.
Cons
The sheer amount of available options can be overwhelming.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Mailchimp Review
Reviewed on 13/10/2024
Overall, it's not bad, hey? But they could beef up the flexibility and features a bit
Overall, it's not bad, hey? But they could beef up the flexibility and features a bit
Pros
Mailchimp is handy for sending newsletters, eh? It's easy to create emails thanks to the templates and the editor
Cons
The customization options are a bit limited, bud, and the automation could use some more flexibility. The price can climb pretty quickly, too
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Mailchimp Review
Reviewed on 14/08/2024
Overall it was a two-sided experience. We liked the application and features but were disappointed...
Overall it was a two-sided experience. We liked the application and features but were disappointed by the price and the restrictions. Mailchimp has a very good user experience at the application level but there is too much control on how we want to market our products. Unless they adjust we would not return using their product.
Pros
Mailchimp has a very good GUI. The application is very easy to use and well-designed for email marketers. I enjoyed the pre-made templates and designs. In addition, I was able to use the campaign features that helped me efficiently create email campaigns without any issues.
Cons
Unfortunately, the two main reasons we stopped using Mailchimp were the price and the restrictions that Mailchimp places on affiliate marketers. We were able to find alternative products that allow us to send emails without any limitations or restrictions on volume. While we understand we do not want to send spam messages, we have always felt restricted by the strict Mailchimp requirements. Plus we had no choice but to move on because we have affiliate links throughout our marketing products and using Mailchimp was very restrictive.
Alternatives Considered
SendXReasons for Switching to Mailchimp
We switched to SendX unfortunately due to price and the restrictions.- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for recurring emails!
Reviewed on 09/11/2024
I have been using Mailchimp for years to send my monthly email newsletters, recurring automatic...
I have been using Mailchimp for years to send my monthly email newsletters, recurring automatic article emails, and donation campaigns. Mailchimp makes it easy to segment my audience so I can send different campaigns to different people in my main audience.
Pros
Mailchimp makes it easy to segment your email audiences and also set up recurring email campaigns.
Cons
I think Mailchimp could make it easier to use their template design interface. It's kind of confusing so I use Stripo for most of my designs and import them.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for beginners and experts
Reviewed on 15/11/2024
Overall I am happy with Mailchimp. I use it as the primary email tool for my clients
Overall I am happy with Mailchimp. I use it as the primary email tool for my clients
Pros
There are many things I like about Mailchimp, but the main thing I like is that it is feature rich yet intuitive and simple to use
Cons
The iPad app is virtually unusable for campaign creation. The app as a whole isn’t very user friendly either
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp for email marketing
Reviewed on 26/10/2024
Overall experience with Mailchimp has been positive .Its automated capabilities make it more...
Overall experience with Mailchimp has been positive .Its automated capabilities make it more intresting like its welcome emails ,cart reminder and many more.
Pros
Mailchimp has a free tier which is generous which can help small business as well.
Cons
Certain features are avialable on only high priced subscription.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MailChimp is our email marketing platform
Reviewed on 21/10/2024
We are not a big company--20 employees and our sales department consists of 2 people, so our time...
We are not a big company--20 employees and our sales department consists of 2 people, so our time is limited but we must communicate with our prospects, specifiers and customers. We have used it frequently to promote webcasts and conferences that we have hosted to a select audience that we initiated and continue to update from our Insightly CRM system.
Pros
It is easy to create an attractively laid-out email with all the desired content, including photos, graphics, descriptive paragraphs, etc... And then you can run test emails (to yourself and a few others) as often as you want in order to perfect the layout. An important function is the Opt-out that they make easy.
Cons
Nearly eery time I log back into MailChimp I need to relearn how to do something--but that does not last long. It is pretty intuitive to use.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best email marketing tool availabe
Reviewed on 26/11/2024
I had an excellent experience with the tool, especially regarding the deliverability, the editor...
I had an excellent experience with the tool, especially regarding the deliverability, the editor the list management, and all.
Pros
Very easy to integrate and one of the best ESPs available in the market for small and medium enterprises
Cons
More advanced segmentation options should be added
- Industry: Broadcast Media
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Comprehensive and easy-to-use mailing and automation system
Reviewed on 05/11/2024
I've used Mailchimp since its early days and it just keeps getting better. The ability to save...
I've used Mailchimp since its early days and it just keeps getting better. The ability to save templates is very useful, and I'm enjoying playing more with the automation side of things. The integrations are useful too, making it easy to include Mailchimp right at the heart of marketing campaigns.
Pros
Easy to set up your own template, or choose from a pre-made one.
Cons
There are lots of options - tags, segments, etc. - so plenty to choose from. This is good and bad; good if you know what you're doing, but it's important to remember how you've set things up so that you can replicate this the next time so that everything makes sense! Lots of help files for this though, which is useful.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp is one of the best autoresponders in the business.
Reviewed on 08/07/2024
My overall experience with mailchimp has been excellent over the years I've been using them for...
My overall experience with mailchimp has been excellent over the years I've been using them for well over 12 years now has never have any issue the platform just keeps getting better and better and I recommend them to friends that are getting started online all the while and they love the platform as well.
Pros
I just love MailChimp been using them for years They allow you to get started with an autoresponder for free most don't They also allow you to have up to 2000 subscribers for free which is a lot of money with every other responder.
Cons
There's very few things that I could say lease about MailChimp I can't even think of one right now because they keep updating the platform and making it better and better it even integrates with a lot of softwares and e-commerce tools so no cons for me.
Alternatives Considered
ActiveCampaignReasons for Switching to Mailchimp
Mailchimp allows you to get started for free and their monthly payments are far cheaper than anyone else especially for all the features they offer you normally have to pay for them and those offers are free.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It is a very good tool to get started in the world of email marketing.
Reviewed on 12/01/2024
Overall it is a good experience, in fact, I have recommended it for clients starting out in email...
Overall it is a good experience, in fact, I have recommended it for clients starting out in email marketing.
Pros
You can manage the whole marketing process in a solid way, with many functionalities. They have very well detailed guides about all the tools, functionalities and actions of each element.
Cons
Sometimes sending automated emails can be a bit slow compared to other tools.
Reasons for Switching to Mailchimp
It gave me a very good free use for what my company needed at that time.- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for startups, but design functionality can be limiting
Reviewed on 11/12/2023
I highly recommend Mailchimp to entrepeneurs, startups, or people just starting out with email...
I highly recommend Mailchimp to entrepeneurs, startups, or people just starting out with email marketing. Along the road you will likely want to migrate to a different system, but this is a great one to get started with, accessible, affordable and easy to pick up, which can't be said for a lot of marketing tools out there.
Pros
I've used Mailchimp for almost a decade, across multiple businesses and sectors. It couldn't be easier to get started with, so it's excellent for marketing teams who don't have a dedicated CRM or email marketing expert. You can easily create and edit templates which streamline your workflow and allows you to concentrate on content, rather than coding or creating mobile optimised designs.
Cons
Because it's automatically mobile optimised, there are a lot of limitations when it comes to design functionality. You have to adapt your idea of a layout to the Mailchimp platform - it's too complex to try to start editing the code and creating your own layouts, which are easily broken or become truncated in popular email clients. Generally this isn't a problem though unless you have a particularly picky client. I'm also not a huge fan of the CRM functionality, it's fine if you have a small database or minimal data work to do, but it's difficult to manage a large database (although you could easily integrate Mailchimp with other database management software if your budget allowed). I also had issues in the past with spam signups which weren't automatically flagged, making database management very manual.
Alternatives Considered
Constant ContactReasons for Switching to Mailchimp
Affordability and ease of use made Mailchimp stand out against competitors.- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mailchimp. Email marketing with a wide array of diverse options.
Reviewed on 07/12/2023
I opted for Mailchimp because I was seeking a more feature-rich email marketing solution, and it...
I opted for Mailchimp because I was seeking a more feature-rich email marketing solution, and it was recommended by a colleague.
Pros
The way you can see the actions from end users in your emails.
Cons
Initially, it may be a bit challenging to grasp, but with comprehensive training, you can harness the full potential of the tool.
Alternatives Considered
AcumbamailReasons for Switching to Mailchimp
My colleague's extensive experience with Mailchimp and their ability to provide guidance influenced my decision to use the platform.- Industry: Food Production
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very advanced and hassle-free email marketing software
Reviewed on 26/11/2023
Mailchimp has been a great boon for our email campaigns. We usually only run a handful regular...
Mailchimp has been a great boon for our email campaigns. We usually only run a handful regular emails each month, and we haven't really had anything to complain about on the email side. It's very easy to upload contacts and set up campaigns, and the reporting features are pretty advanced. It was also easy to set up which was a big plus for us. Good solution overall.
Pros
I think we've benefitted the most from being able to pick and choose a design from the library rather than having to design something from scratch for each email campaign. Our design team is very very small, but thanks to having the email library, we've managed to minimize the design requirements for almost all email types.
Cons
Some of the secondary modules don't work well. We wanted to switch from our survey tool to Mailchimp's survey module but the features are lacking and usually far behind our current solution, namely for advanced form fields like embeddable widgets and the calculated field option
Alternatives Considered
lemlistReasons for Switching to Mailchimp
Mailchimp had better automation capabilities, template library, and ease of integration. The pricing was also pretty reasonable so we went with it in the end.- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Great for Anti-Spam Compliance
Reviewed on 13/09/2024
My overall experience with Mailchimp has been satisfactory. The ability to achieve compliance with...
My overall experience with Mailchimp has been satisfactory. The ability to achieve compliance with anti-spam legislation is of sufficient importance to override the frustrations of working with the system.
Pros
The best feature of Mailchimp is the ability to maintain a mailing list in compliance with anti-spam legislation. Although the platform is not specifically set up to comply with Canadian legislation, the user can manage their subscription so as to achieve compliance.
Cons
Mailchimp can be clunky and non-responsive. When creating a mailing, the format appearing on the screen does not necessarily reflect the format that appears in the actual mailing.
Alternatives Considered
MailerLiteReasons for Switching to Mailchimp
Better ability to achieve compliance with Canadian anti-spam legislation.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
MailChimp an Ok Product
Reviewed on 01/10/2024
It was ok. MailChimp was nothing really special.
It was ok. MailChimp was nothing really special.
Pros
Easy to setup and has a free tier. It is also Canadian now.
Cons
Expensive when you move to a paid tier. There are better options .
Alternatives Considered
MailerLiteReasons for Switching to Mailchimp
Because of the free tier. It was also easy to setup.- Industry: Sports
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The GOAT for all things email marketing
Reviewed on 11/10/2024
Love to use Mailchimp. A great easy to use platform for email marketing and lead gathering. Can...
Love to use Mailchimp. A great easy to use platform for email marketing and lead gathering. Can drag and drop templates and blast them out to customers. Also comes with some basic insights to help with deciding what works and what doesn't
Pros
Very easy to use and allowed for a great system to store customers' details and send targetted emails. Many new features and always evolving for the better.
Cons
Limiting if you have an email database of 1000+ people as you need to pay for an upgraded account. No other big cons since they remade their visual design system so amazing now.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp is your go-to for engaging audiences!
Reviewed on 22/03/2024
I have been with Mailchimp for quite awhile and have loved being able to use their services to...
I have been with Mailchimp for quite awhile and have loved being able to use their services to reach our audience! Definitely recommend to anyone who is trying to connect with a larger audience.
Pros
Mailchimp is incredibly easy to set up and use. Being able to connect with our audience in meaningful ways is essential to the growth of our business.
Cons
There are a lot of features that we don’t pay for or use, but they are on our dashboard anyway.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp For Easy Email Marketing
Reviewed on 07/08/2024
Pros
Mailchimp is a great addition to our marketing channels. Integrates with our website, allowing for effortless data capture. Mailing lists can be easily created and managed, and there are a robust selection of tools and templates available. We also make use of the messaging plug in.
Cons
Subscriber based billing system - the more subscribers you have, the more you'll pay, which is par for the course, but it does encourage you to regularly cleanse your data and keep records up to date.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mailchimp helps our business grow
Reviewed on 29/08/2024
Mailchimp has been a great partner for our business, helping us to put our brand in front of our...
Mailchimp has been a great partner for our business, helping us to put our brand in front of our audience with its great tools and features.
Pros
I love being able to integrate Mailchimp with many of our other apps and services to ensure we are capturing useful data to build our marketing campaigns.
Cons
I would love to see a small reduction in the cost per month for Mailchimp, however I do see value in it's features. The reason it becomes expensive for us is due to the currency conversion from USD to AUD.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Mailchimp is a Must Have Email Marketing Automation GURU
Reviewed on 17/12/2023
Pros
Mailchimp allocates a wide array of features in one place from website builder to email marketing.
Cons
The mild bugs that I experience get eradicated rapidly after contacting the support team.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Big Fan of Mailchimp!
Reviewed on 30/09/2024
Overall I love Mailchimp and it has really helped me create stunning emails to send out in one mass...
Overall I love Mailchimp and it has really helped me create stunning emails to send out in one mass email. The click map is crucial and helps me to keep my clients happy.
Pros
I am a big fan of mailchimp. I like how easy it is to create beautiful emails, and track who clicked on each link and view a click map, you can send your email out in a social share easily and replicate emails easily. You can start a chat with their customer service at any time, and they will not leave you without solving your problem which I immensely appreciate.
Cons
It took me a long time to realize how to get moving ads inside the email, it has to be a GIF and it can be really tricky to do sizing. They had an update to move campaign manager where you can view all emails, and it's hard to find.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
#1 Email Marketing & Automation Service Provider
Reviewed on 13/11/2023
Overall, Mailchimp is straightforward and user-friendly for its price, effectively fulfilling the...
Overall, Mailchimp is straightforward and user-friendly for its price, effectively fulfilling the essential tasks I require.
Pros
I've successfully set up my MailChimp account to cater to nearly a dozen segmented lists. The flexibility of email templates and the option to design my own are crucial. The overall product, except for a few features (potentially limited by my pricing tier), appears highly customizable. I can schedule emails at my convenience, automate their delivery, and monitor the actions of my audience.
Cons
My emails are used to seamlessly synchronize with my social media accounts. However, for the past 9-12 months, this integration has not been working. Due to a decrease in the number of emails sent this year, I haven't had the opportunity to research and address this issue in the Support Center. Nevertheless, I've noticed that the problem coincided with a significant redesign.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Review About Mailchimp Transactional Email
Reviewed on 09/06/2024
Overall marketing is changing every time this software can adopt for every marketing campaigns you...
Overall marketing is changing every time this software can adopt for every marketing campaigns you want to send for future customers. I use this software for onboarding my new clients. Sending promotional campaign is mush easier thanks to mailchimp. And the email chat support feature is great. Good communication is needed to provide good values and informations about the business.
Pros
I like the most about this software is that as a marketing agent I can create email marketing for our possible clients, The templates is very nice perfect for creating a marketing ads. I can easily drag any company images and promotional invitation to check our official website. No hassle in making a good email marketing for targeted clients. The best thing is that I can monitor it and provide a good results such as respond to the email. Because of the features of this software is much easier to organized and scheduled my email marketing campaign when to send it.
Cons
Well I think maybe the pricing But if you want to be successful in finding the right customers for contraction this is the best software I use . Direct to the customers and monitoring features.