CommunityPass
About CommunityPass
CommunityPass is a complete cloud-based management solution serving recreation departments, park districts, sports leagues, pools, schools, before and after care programs, and parent teacher organizations. Our state-of-the-art software allows users to manage registrations, payments, memberships, facilities, and more. CommunityPass enables its customers to utilize a single, integrated platform to manage their business with features including online registration, payment processing, catalog creation, facility management and scheduling, robust reporting, email and text messaging, POS (point of sale), league management, digital check-in/check-out, instructor management, and so much more.
Businesses within the recreation and school industries use CommunityPass to streamline their operations, maximize revenue and build community. CommunityPass improves the customer experience by offering an intuitive public site with an online catalog, easy online registration and payment, online forms and facility rental requests. CommunityPass enables businesses to easily and efficiently build and maintain an online catalog of programs, classes, and events, which can be accessed by the public on a customizable registration site, and changes to class information, rules, or eligibility can be reflected on the online catalog in real time. Scheduling tools allow users to plan classes and events and assign facilities, which display this information online to facilitate registrations.
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Reviews
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- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Overall good experience for our recreation department.
Reviewed on 16/02/2018
Pros
The easy access of seeing registrants in the reports for specific programs. The transaction report shows exactly which family has registered and then we can go from their to see for what.
Cons
We're looking for the attendance roster to include more important details (i.e. at the top have the instructors name and dates of program. Roster should include name, age/grade, emergency contact, phone number, allergies/medical condition, etc).
We've had a lot of issues with the residency status based on address - the resident's addresses seem to be "out of town" and then we have to go in to make it exempt so they aren't charged the out of town rates. I have redone the street list multiple times and it doesn't fix the issues that we're having.
Response from Capturepoint
Thank you for your feedback Nicole. Your technical support representative should be able to capture your reporting needs. You may need a custom report. He may also be able to help you with uploading an updated file of in-town addresses.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Community Pass for all
Reviewed on 28/03/2022
This being my fourth registration and tracking software, it is far more easy to work with, it is...
This being my fourth registration and tracking software, it is far more easy to work with, it is picked up and understood by the consumer far quicker than others that we have used. For my daily operations it has been a welcomed change and I can work quickly to solve potential issues for myself and my constituents.
Pros
I am from the "older generation" and I found this software easy to use. Moving from one platform to another is easily done, there are no limits on users so I can have multiple windows open at a time which allows quick movement back and forth when working on a report or helping a customer with specific question.
Cons
When messaging I cannot "cc" my staff so that they are receiving the same message that registrants are gettting. There are times when I need to get some information/reports that need to come form different areas (normal registration & POS) and it is at times not as direct as I would like.
Response from Capturepoint
Daniel, thank you so much for the review. It's great to hear you found the software easy to use. Thank you for your feedback as well, we are continuously improving CommunityPass, and suggestions like yours are valuable.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
CommunityPass Review for Parks and Recreation Use
Reviewed on 03/04/2024
Pros
Overall, CommunityPass was fairly simple to use and accomplished most of our needs. At the time, our organization was relatively small, so it suited our needs.
Cons
It was fairly limited in certain aspects. Reporting was challenging and not very intuitive. Additionally, it registration options weren't as customizable as our current recreation software.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New CP Users
Reviewed on 19/09/2018
Online registration
Online registration
Pros
I like that we can register individuals for programs as well as them going into their own account to register themselves. I like the face of the homepage and the ease of navigating through the site.
Cons
It's a lengthy learning process - as I think I have something understood there is then something else that I didn't do correctly or seem to need to find a new way of doing it. Some things are difficult to find, but the Help section gives detailed directions.
Response from Capturepoint
Thank you for your review. We are happy to hear you are enjoying CommunityPass' modern interface and streamlined navigation. If you ever have any questions, please don't hesitate to contact our Customer Support Team. In addition to the online help and training resources, we also offer free monthly webinar training. We are confident you will master the software in no time!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Community Pass was a lifesaver
Reviewed on 13/04/2017
We went from 2 people doing my job down to just me and we desperately needed a system that would...
We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.
Response from Capturepoint
Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind.
CommunityPass FAQs
Below are some frequently asked questions for CommunityPass.Q. What type of pricing plans does CommunityPass offer?
CommunityPass offers the following pricing plans:
- Starting from: USD 3,450.00/year
- Pricing model: Subscription
- Free Trial: Available
Essentials: $3,450/year Membership: $4,750/year Recreation: $5,950/year Contact Capturepoint for school and enterprise pricing
Q. Who are the typical users of CommunityPass?
CommunityPass has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does CommunityPass support?
CommunityPass supports the following languages:
English
Q. Does CommunityPass support mobile devices?
CommunityPass supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CommunityPass integrate with?
We do not have any information about what integrations CommunityPass has
Q. What level of support does CommunityPass offer?
CommunityPass offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)
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