Teneo
About Teneo
Teneo is an AI orchestration platform put on top of your Contact Center that transforms your customers' experience.
Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI.
With Teneo, you can:
- Boost Accuracy to 99%
- Cut LLM costs by 98%
- Ensure Scalability
- Inject Control
Key benefits of Teneo
• Contact Center AI Orchestration to Elevate customer experiences with AI. Teneo seamlessly enhances efficiency and customer satisfaction, setting new benchmarks in AI-driven interactions.
• CCaaS AI Orchestration: Teneo empowers you to choreograph every aspect of AI in your contact center, from initial customer contact to final resolution, with an orchestration layer that's second to none.
• Scale Effortlessly with Advanced AI Solutions: Our Scalable AI adapts to your growth and is built to scale. Experience unmatched scalability in machine learning, ensuring consistent quality in customer interactions, regardless of volume and complexity without missing a beat.
• Open & Flexible Platform for Contact Center: Embrace flexibility with our open & flexible AI-Platform. Tailor your contact center with adaptive AI solutions, integrating seamlessly for innovative customer service experiences. With Teneo, you're not just choosing an AI platform; you're embracing an ecosystem that supports any AI model, ensuring flexibility and future-proofing your investment.
• Teneo Studio: your creative hub for building conversational AI experiences that captivate and engage. With no-code, low-code, and pro-code capabilities, it's the perfect canvas for visionaries and pragmatists alike. Our Customer Service Automation platform offers versatile tools for all skill levels, enabling engaging and effective customer interactions.
• Reliable Security Meets Scalable SaaS: Experience peace of mind with our enterprise grade security and scalable SaaS-platform. Our infrastructure is designed to effortlessly handle the most demanding loads, ensuring zero downtime. Combining top-tier security such as GDPR, Confidential Compute and ISO 27001 with scalable performance, our platform ensures your data and operations are always protected.
• Efficient AI Integration Across Services: Connect your conversational solutions to an array of services and platforms with Teneo's Integration Manager, making your workflows as efficient as they are powerful. The Teneo platform seamlessly integrates and improves accuracy.
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Reviews
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- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Teneo - conversational AI development platform for global businesses
Reviewed on 28/10/2020
We wanted to develop an intelligent, conversational digital assistant that was capable of answering...
We wanted to develop an intelligent, conversational digital assistant that was capable of answering a diverse number of questions in multiple languages.
With help of Teneo we have efficiently delivered projects that bring value to the business. With help of experienced professionals from Artificial Solutions, our project team developed an integrated voicebot for Circle K’s fuel distribution call centre in a month - the department is now supported by a technology that reduces up to 50% of incoming requests in the call centre. In customer service department, we are working on a text based virtual assistant that answers to frequently asked questions about Circle K products, services, campaigns, loyalty programs in three Scandinavian languages.
Pros
When we first looked at Teneo we were impressed how much it could do compared with other development platforms we were considering. It was important to us that the platform was user friendly so we could accelerate our plans to involve business users in the development and to deliver one of our core goals — corporate consistency across content, languages and technology. No other vendor could elaborate on how a global company like ours could utilize resources from Europe to deliver a conversational system running in North America.
One of the reasons Circle K chose to work with Teneo was because of its master/local approach to languages that allows for a conversational AI application to be built in one language and easily ported to another. Teneo typical allows for 80% of the original build to be used. This helps to significantly increase ROI because less resources are required, and rapid expansion of the conversational application is possible.
Cons
Our conversational AI strategy is managed by a cross functional team, which means that majority of development work is expected to be done by business users rather than tech experts. Teneo development platform isn't particularly user friendly - there's a significant learning curve to become an experienced user.
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Boost.AI- Industry: Gambling & Casinos
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Leading Conversational AI Platform
Reviewed on 19/08/2019
Pros
Over the last three years, Teneo has allowed us to reinforce our position as a disrupter in our sector and continue to push the boundaries in customer experience. Artificial Solutions’ robust, flexible platform has enabled us to easily build and go live with multiple conversational applications across a variety of channels, delivering our services to where our customers are already spending time. The platform facilitates conversationally complex interactions with customers; bringing contextual memory, understanding industry-specific & nuanced terminology, and delivering a personalised, engaging and frictionless experience.
Cons
Supports 35 different languages, however if looking to work in smaller markets, does require the development of these additional language resources.
Teneo FAQs
Below are some frequently asked questions for Teneo.Q. What type of pricing plans does Teneo offer?
Teneo offers the following pricing plans:
- Starting from: USD 0.01
- Free Trial: Available
Contact Artificial Solutions for pricing details.
Q. Who are the typical users of Teneo?
Teneo has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Teneo support?
Teneo supports the following languages:
Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Teneo support mobile devices?
Teneo supports the following devices:
Q. What other apps does Teneo integrate with?
We do not have any information about what integrations Teneo has
Q. What level of support does Teneo offer?
Teneo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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