Boost.AI

The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.

Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.

This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

If I have to say something negative then it is a lack of communication with regards to the product road-map.

Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.

The ease of use
Particularly great on Nordic languages
The user interphase
The quality Assurance during the training sessions

It would be great to have a multi tenant user interphase making more developers working simultaneously.

Ease of use is probably its greatest strength. We were able to train a group of our own people as AI trainers in merely a few weeks. None of them had any previous experience or education regarding AI or computer schience. The learning material is very comprehensive and consise.

The user interface is very well designed. Everything is very fluid. No waiting or loading times when implementing new material. It just feels very smooth. It is hard not to love it.

It took a remarkably short time to build a conversational AI that was helpful for our customers. And we are mostly self sufficient in adding additional material. Employees that used to answer questions from customers by phone and e-mail are now spending their days training the AI.

We have some ideas for improvements. Little things that could improve the user interface and speed up work for the AI trainers even further. Boost have a forum where we can make our ideas known and other users can upvote ideas that they would like implemented. The ideas that get the most upvotes are implemented in the next patch. It is a great system.

There is nothing we don't like about it. Nothing at all.

None of our employees who use it has ever spoken a bad word about the software. Note that this is very unusual. We implement a lot of new software and there is always something that gets on your nerves. People always have something to complain about. Not so with the Boost AI.

Anyone who has ever used it, loves it.