Bloomreach Reviews

Bloomreach is a very user friendly platform. You'll easily create scenarios & campaigns, set logics, edit templates and see the automated dashboards for each campaign. Also the support team is very fast and useful when you have any problem.

Reports feature sometimes could be ver overwhelming and not that user friendly.

The ease of use. It’s super easy to learn the basics and once you’ve learned the basics the rest will be easy to learn as well

Our business is complex and Bloomreach doesn’t have support for all our needs

Amazing tool with many different features... imposible to pick only few.

Lack of real-life tutorials (not just lengthy documentation on your website).Missing proper user flow/funnel tools and a simplified way to modify dashboard data by changing just one attribute line, for example, the website URL.Please note that I am aware of the existing funnel/flow tools, but Google Analytics is still far more superior.

Email Marketing campaigns are easy to set up. Afterward, it's easy to analyze the results. To set up Email Marketing flows its also pretty easy - maintaining them too.

To build Reports is still a bit complicated but its improving.

-The responsiveness of the webapp. It works well and it's quite fast.
-Pretty straightforward, bugs are quite uncommon.
-The ammount of tools that has integrated, it's quite complete an a very powerful tool.
-The snapshot preview for emails!!!
-The documentation is quite good, almost perfect.

-Jinja used in bloomreach is not the full version and Bloomreach lacks a little bit explaining properly all the features available. It would be nice to have all the functionality from jinja.
-Initiatives are sometimes a bit hard to deal with when it comes to dependencies and so. Sometimes moving an asset or weblayer to a different initiative can cause all the items with a dependency to be moved without a very clear message that it's going to happen.

Ease of use all the features are drag & drop. We can start from scratch and learn the tool in no time. The support is very handy on any time.

There are some time zone issue where the timestamp changes to some other values . Not in all case on few of the cases

Customer view. Being able to see how our customer engage with the website and marketing comms

Some mixed reporting and due to multiple people being in and out of our business is means its quite a mess compared to when I've used other systems

I like the email and campaign management features
It makes marketing automation easy
It helps in designing and implementing email marketing campaigns
Bloomreach is effortless to manage and use

Bloomreach has quite handled well and no serious issues.

I like history of communication with our clients

some numbers are wrong, differences are not clear

I enjoy this tool is self-service and I don't have to depend on IT. I can access easily our customer data. Bloomreach is a platform with limitless possibilities on orchestration with the right conditions. I love the flexibility of the tool. Documentation is very helpful. Dashboards are visually effective for me. I like how Bloomreach is innovative and following, maybe even setting trends we can explore and take advantage of. Bloomreach listens to our feedback. Minimalistic assess approach is something we'd like to explore.

As we are insurance company, we are missing Bloomreach's integrations for other communication channels e.g. phone calls (call centre), post, etc. I'd like to see more detailed insights to multichannel orchestration for offline comms. We are able to adjust our campaigns but I would love to get from Bloomreach more visibility how to make this. The partner agency is supporting our integrations and ongoing processes.I completed the Academy fundamentals course - my experience with the tutor was disappointing, the person seemed to be off with the knowledge they shared with our class.

Bloomreach is a great tool and we are enjoying all of its capabilities and features. I love webhooks, it's an ultimate tool to do any kind of workaround. I appreciate the Q4 roadmap and can't wait to use the new features.Reporting is not black box which I love that I can set it up and counts with whatever data are important to our company. Visibility to the data results is so helpful.

Simultaneously, Bloomreach is too complex which makes it difficult to focus on our efforts. SDK could support more apps for one instance. OOTB is not possible. We need to deal with the workaround and framework outline for integration. What I would improve on Bloomreach?There is a room for more parts where to implement jinja. For experienced users there are some limitations to be more free in instances management.For reporting - I wish I could download the dashboard and work with the data externally.We miss a storage possibilities for retrospective upload of datas for the system events. We want to rely on this more and it could be solved via environmental variables (profile and project attributes and conditions).

The ability to react to real-time event/ customer behavior

The number of attributes are limited (255)

Bloomreach is a tool for complex campaigns, I like analytics, ease of use and scenario building, AI features are good to have.

AI features are good, but could improve for analytics and recommendations. We are missing more in-depth data insights for campaign automation. Surveys could improve.

Detailed overview of each user.Customizable weblayers.Collaborative account support.Integrations with the main advertising platforms.Visual flows help creating atuomations.A lot of webinars and case history sharing.Bloomreach academy is very useful.

Implementation and some developments required a consultancy agency to manage the settings.

Bloomreach is able to do almost everything what we need in our CDP system. His competitors are very complicated to set up and to operate without knowledge. We are also able to use Bloomreach throughout company from call centrum to our board management. As for data collecting/reporting or for better customer care. There is big advantage that we can also use it for marketing. Incredible tool and easy to operate.

I would like to know more about specific roadmap. If I miss something on the platform, I would like to suggest change and be informed if this change would be implemented within roadmap in next app release. But it is minority according to the fact what could Bloomreach do for us in case of SaaS.

weblayers and email functionalities, reporting is great and flexible

Sometimes it takes a bit longer to get support, but it depends on their busyness I guess

Lots of features, easy to use, fast customer support

Maybe add a search engine and use a catalog as an index?

Extremely easy to use, everything is intuitive, the templates are responsive and the customer support is superb. Very powerful tool far beyond expectations.

To be fair, there's nothing I can complain about this ESP. They're just that good, my work is so much easier thanks to them.

The dashboard is easy to use and full of features

Sometimes the reporting section can be confusing but practice makes perfect

Easy to generate marketing automation scenarios

The data analytics dashboard and options are limited

ease of use, mainly use to create marketing emails.

Nothing yet, haven't used all of the features yet though.