ULTATEL Cloud Business Phone System
ULTATEL Cloud Business Phone System
About ULTATEL Cloud Business Phone System
Get seamless unified communications with ULTATEL Clarity Business phone. Whether you are looking to scale up your business or you want to have remote work flexibility, ULTATEL provides you the highest-quality videoconferences through our Microsoft Teams certified SBC.
Integrating your current software like Zendesk, Salesforce, Zoho and more is just a few clicks away with ULTATEL's Clarity Phone.
Enjoy all of our business-grade features, whether you're working on a desktop, laptop, smartphone or tablet.
Additionally, you'll get advanced IVR, call queuing, skilled/time-based routing, and call analytics.
Contact ULTATEL for a free demo and take your communications to the ultimate level
Key benefits of ULTATEL Cloud Business Phone System
ULTATEL provides a reliable cloud-based phone system for small and big businesses. Connect with your clients and colleagues anywhere and anytime with our outstanding VoIP phone solution.
Unified Business Communications
Empower employees and improve customer service through effective remote communication solutions.
Real-Time Assistance and Easy Installation
Obtain excellent customer support - we’ll get your business up and running within minutes.
Lesser Costs, Bigger Savings
Get quality phone service at low costs only.
Flexibility and Business Continuity
Achieve customer satisfaction and paramount results through business continuity and flexible working.
Security and Reliability
Leverage your business with ULTATEL’s user protection and high reliability. Experts are proactively optimizing your VoIP phone system 24/7 with a 99.999% uptime guarantee.
Feature-Rich Software
Establish a competitive work setting and stay productive with our all-packed tools and features.
Power and Connectivity
ULTATEL data center electrical infrastructure offers 2N+2 redundancy -- twice the redundancy of a standard Tier 3 data center.
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ULTATEL Cloud Business Phone System
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Premium Cloud Phone System With Mid-Market Prices
Reviewed on 02/11/2022
So far, the experience with ULTATEL has been great. From the actual service provided, to their...
So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.
Pros
Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.
Cons
To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.
Reasons for Choosing ULTATEL Cloud Business Phone System
The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing.Switched From
RingEXReasons for Switching to ULTATEL Cloud Business Phone System
We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo.- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Service! Great Support! Great System!
Reviewed on 05/12/2024
Ultatel has been excellent to work with. They have always been able to resolve any request. Their...
Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable.
Pros
Easy to use and excellent customer service.
Cons
I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports.
Alternatives Considered
RingCentral Contact Center, Lumen5, GoTo Connect, Vonage Business Communications and NextivaReasons for Choosing ULTATEL Cloud Business Phone System
The vendor was overpriced and we were not happy with the service.Reasons for Switching to ULTATEL Cloud Business Phone System
We were happy with the pricing and they had the ability to integrate with our existing polycom and cisco phones. We were also told that there would be some additional features coming in reference to call centers that we would be interested in learning about.
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
The Disappointing Tel All about Ultatel
Reviewed on 15/03/2024
The front line customer service is very nice. Unfortunately for them the consistency of the...
The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER!
Pros
The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.
Cons
Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from AIM
Reviewed on 17/10/2024
Our salesperson,[sensitive content hidden], was great! We didn't want to see demo's, so he did an...
Our salesperson,[sensitive content hidden], was great! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear! He was also a huge help with getting us out of our old phone contract.[sensitive content hidden], our onboarding team leader, was wonderful too! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend!!
Pros
How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too!
Cons
Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy we chose ULTATEL!
Reviewed on 08/02/2024
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive....
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution!
Pros
The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.
Cons
No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.
ULTATEL Cloud Business Phone System FAQs
Below are some frequently asked questions for ULTATEL Cloud Business Phone System.Q. What type of pricing plans does ULTATEL Cloud Business Phone System offer?
ULTATEL Cloud Business Phone System offers the following pricing plans:
- Starting from: USD 15.95/month
- Pricing model: Subscription
- Free Trial: Available
Up to 30% off + 5 months free, or up to 30% + a free phone for every user. Terms and conditions apply.
Q. Who are the typical users of ULTATEL Cloud Business Phone System?
ULTATEL Cloud Business Phone System has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ULTATEL Cloud Business Phone System support?
ULTATEL Cloud Business Phone System supports the following languages:
English
Q. Does ULTATEL Cloud Business Phone System support mobile devices?
ULTATEL Cloud Business Phone System supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ULTATEL Cloud Business Phone System integrate with?
ULTATEL Cloud Business Phone System integrates with the following applications:
Microsoft Teams, Salesforce Starter, Zendesk Suite, Zoho CRM
Q. What level of support does ULTATEL Cloud Business Phone System offer?
ULTATEL Cloud Business Phone System offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ULTATEL Cloud Business Phone System.
- Audio Conferencing Software
- Web Conferencing Software
- Call Recording Software
- VoIP Software
- Telephony Software
- Video Conferencing Software
- Unified Communications Software
- Business Phone Systems
- Cloud PBX Software
- Remote Work Software
- Call Centre Software
- IVR Software
- Call Tracking Software
- Softphone Software
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