ULTATEL Cloud Business Phone System Reviews

Easy to use and excellent customer service.

I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports.

The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.

Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.

The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.

No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.

All the feature we need and want for a much better price!

So far, there has not been anything I dislike about Ultatel service.

Set up was quickly done by them. Excellent Customer Service and very quick response time. Easy learning curve and were able to get up and running without much stress.

Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number.

I like the support both from the setup perspective and user perspective after it was installed. Their support team is always there to assist.

No real negative issues with Ultatel. Any issues or questions we had were addressed immediately.

I love that all of our calls ring in all of our offices at the same time. It is easy to retrieve voicemails from any extension and the call recording has been a great feature and used often by our company.

The only improvement I would request at this time is a better call parking system for when we have multiple lines on hold. The system is great for one or two lines on hold but hard to communicate the "parking" when there are several on hold. However, this is not a major issue for us as we almost never have more than two lines per phone on hold at a time.

the oprocess was pretty easy and the support is solid. the pricing compared to vonage was excellent and it had a few more features but we dont really use them

the soft phone drops calls alot which can be annoying. i wish we knew how to use some other features like screen sharing and viewing someone else screen

The app and ease of emailing customer service for updates

everything is ok for now . I have seen there are newer phones I wish they would update for us.

It's easy to use and the value is better then a commercial network

We loose service from time to time and have no way of communicating without the service

Ease of use and integration. Staff was very helpful in the transition

The system is easy to use. We have not had any issues.

The integration into our system was very easy to accomplish thanks to the expert team at Ultatel. Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business. The product in itself is amazing, allowing us to provide critical features such as Cloud PBX, IVR and call routing, as well as new features we did not know were available such as call recording, efaxes and SMS texting within MS Teams!

No complaints, fully satisfied with the software

I like that people can't tell if I'm calling from my office or my basement. I also like the email voicemails.

Once you transfer a call, you can't retrieve if the other person doesn't pick up like you can on the desk phone.

The integration with Microsoft Teams along with the price and promise of services it what sold me on switching providers to ULTATEL. ULTATEL was fantastic at communication and follow through during the setup and implementation. We have had a couple of times where we have needed support and it has always been handed quickly and professionally with quick solutions.

The default settings should be updated for phone groups to continue to ring everyone even if someone is set to out of the office

We moved to ULTATEL in December 2019, just before the pandemic and it was a very good move at the right time. ULTATEL helped us in making sure all our remote workers have no issue communicating with our customers and vendors as if they were in the office. We also like the reliability of the service with no downtime in these last 2 and half years. their customer service is great, if we need any change or reconfiguration of anything in the system, they are always available and quick to do the changes for us.

so far everything went smooth, nothing really missing

The customer service is second to none! They are responsive immediately to all of my concerns and whenever there has been a glitch, they have corrected it immediately! The follow through and follow up is excellent as well.

The features of the phone are a little different from our previous phones, so that took some adjusting for our team, there were some software tweaks that have needed to happen to get everyone on my team to a good user point.