DonorDock
About DonorDock
DonorDock is a cloud-based fundraising CRM and marketing software that was specifically created to help small and mid sized nonprofits improve their fundraising and marketing. It provides users with a fundraising suite, a nonprofit CRM and essential marketing tools. The software offers organizations a intuitive and user friendly tool to keep up with all their daily fundraising and contact management tasks. Users are provided with a variety of tools such as fundraising tracking, receipts, custom reports, gift tracking, volunteer tracking and many more. Learn more at Donordock.com
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with DonorDock for our small non-profit
Reviewed on 15/06/2023
We've had a very good experience and things have been working smoothly for us. During our initial...
We've had a very good experience and things have been working smoothly for us. During our initial ramp up, there were some issues and limitations that we surfaced, but the DonorDock team was very prompt and supportive in helpful resolve things. Very pleased with our interactions.
Pros
DonorDock provides an easy-to-use product that nicely meets the needs of our small non-profit. We have just over 2,000 contacts in our database, some with email addresses and some only with U.S. mail contact info. We manage donations, email newsletters, etc. The integration with Stripe has worked seamlessly. We like the fact that this is an active project with improvements and new features continuing to be added. We also have had very good luck with their Support. Prompt and helpful. The reporting features also provide a lot of flexibility and work well.
Cons
The features for creating various communications, whether email or .pdf, can be fairly limited and simplistic. Better than some, but certainly that's not a core strength of DonorDock. And there seem to be some database fields that we don't have access to or are not visible in a data dump. But in general, these are rather minor things that don't overshadow the many positives.
- Industry: Music
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robust, Cheap, and Easy
Reviewed on 19/12/2023
Pros
I like how much Donor Dock can do, the fact that they don't raise our price for having a big database (one price no matter how big) and that it includes email marketing, which saves us money on having a separate emailer.
Cons
I wish that the integration between donor lists and marketing lists were a bit smoother. As well, I wish that I could change the assigned member for donors more easily, merge contacts more smoothly, or have contacts that have no assigned member.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great CRM for small organizations
Reviewed on 10/12/2024
So far, it has been good. Pretty straight forward CRM/Donor Management system.
So far, it has been good. Pretty straight forward CRM/Donor Management system.
Pros
It's pretty simplistic to use. There seems to be some good analytic features that can be utilized.
Cons
Hard to find help in the software at this point, but I am new to it. Knowing CRM's I can figure some of the functionality out though.
Response from Donordock
Thank you for the review Sue! If you're ever looking for support, you can get live chat support by clicking the chat bubble at the bottom of the screen.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Not enough experience.
Reviewed on 10/08/2021
NA
NA
Pros
I haven't had much time to use it. I like that it can help me organize my contacts.
Cons
It is always difficult to start using new software and make it regular.
Response from Donordock
Hi Sky, thanks for your review of DonorDock. We're glad that DonorDock has helped you organize your contacts.
You mentioned that you're just getting started with DonorDock - We would love to share some resources for helping with that. Feel free to attend one of our regularly scheduled live trainings, watch an on demand video training course, visit our knowledge base, or chat with the support team. While starting to use a new software usually involves some learning, we hope these resources will make that learning as easy as possible, and we hope one of these options will help you as you learn! Thanks for your review!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplest Donor Management Tool
Reviewed on 22/06/2023
It's so much easier to use than any other donor management system I've tried. It's also the...
It's so much easier to use than any other donor management system I've tried. It's also the cheapest. The team is super friendly too, so anytime we have questions, you're taken care of immediately.
Pros
Everything is very intuitive to figure out, so I don't have to spend any time training how to do something new. It's simple, easy, and includes a newsletter option so I could get rid of that additional expense.
Cons
Honestly, nothing. They are the greatest to work with so if you ever come across a functionality you wish it had, you simply need to let them know and they make it happen.
Reasons for Choosing DonorDock
The software we were using kept raising prices and was extremely difficult to use.Switched From
Blackbaud Raiser's Edge NXTReasons for Switching to DonorDock
Price, ease of use and customer service were all best with DonorDock.DonorDock FAQs
Below are some frequently asked questions for DonorDock.Q. What type of pricing plans does DonorDock offer?
DonorDock offers the following pricing plans:
- Starting from: USD 100.00/month
- Pricing model: Subscription
- Free Trial: Available
Transparent pricing that won't break the bank - Unlimited Contacts - 0% Donation Processing Platform Fees - No contracts ---- See Current Pricing Details ----- Donordock.com/pricing
Q. Who are the typical users of DonorDock?
DonorDock has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does DonorDock support?
DonorDock supports the following languages:
English
Q. Does DonorDock support mobile devices?
DonorDock supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does DonorDock integrate with?
DonorDock integrates with the following applications:
Canva, Classy, Donorbox, Emma, Eventbrite, Gmail, Harness, Mailchimp, Microsoft Outlook, Qgiv, QuickBooks Online, Zapier
Q. What level of support does DonorDock offer?
DonorDock offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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