DonorDock Reviews

I like how much Donor Dock can do, the fact that they don't raise our price for having a big database (one price no matter how big) and that it includes email marketing, which saves us money on having a separate emailer.

I wish that the integration between donor lists and marketing lists were a bit smoother. As well, I wish that I could change the assigned member for donors more easily, merge contacts more smoothly, or have contacts that have no assigned member.

It's pretty simplistic to use. There seems to be some good analytic features that can be utilized.

Hard to find help in the software at this point, but I am new to it. Knowing CRM's I can figure some of the functionality out though.

I haven't had much time to use it. I like that it can help me organize my contacts.

It is always difficult to start using new software and make it regular.

Donor Dock is a simple but elegant solution to nonprofits' fundraising and development needs across three main functions, CRM, Engagement/Donor Outreach, and donation platform and it's an excellent product in each category.

Honestly, nothing. Excellent product at a great price point.

Affordable. Easy to use. Excellent customer service. Enewsletters templates. Unlimited contacts.

There isn’t anything I don’t like. They request suggestions and ideas for improvement. They adopted a suggestion of mine within the first few months I was using it!

DonorDock is extremely user friendly, has specific nonprofit tools built in and customizable reporting!

Would love to have more grant specific tools included

The most helpful thing about Donordock is how affordable it is with all of its amazing features. I was able to cancel our constant contact subscription and payment processor and streamline everything into Donordock which uses Stripe. This has saved our Non-Profit a lot of money and has offered better ways to engage with our donors than our previous CRM which didn't even recognize if we had a new donor.

I dislike the profile page available to our donors. I wish Donordock had a login page for all donors, not just monthly donors, where they could have their payment information memorized, accessible to change, and contribution statements to view.

It's very easy to use. We use it to enter and track gifts and to send out weekly e-mail and monthly newsletters. It's easy to pull lists and run reports.

I haven't come across any downfalls while using DonorDock.

They provide outstanding support and they continue to evolve and get better

I would like Donor Dock to be able to provide a texting service

More up to date and continually adding and updating features

Users that subscribe to our newsletter do not get automatically put on a list and we do not get notified that they subscribed.

Intuitive user interface. We like that pricing isn't tiered based on number of contacts. Most other solutions have a steep price increase that discourages growing contacts.

The need to use Zapier for integrations with other systems (which has a separate cost) is the only downside.

It is a great product for us - ease of use and solving our problems

Overall no complaints . It is a good product for our size

the cost and features are a good value for a mid-range to basic CRM data base.

The integration was a bit complicated, not much support. Still learning the system so, i can't speak to much yet.

We love the ease of use of the software, but most importantly is the help that [sensitive content hidden] gave us to get started with our database. She was the best Solution Engineer because she not only understands the complexity of functionality, but she can easily convey this information to us in a way that we understand. She is a delight to work with and we couldn't have been happier that she has been so responsive with us.

Nothing at this time. We are just starting to use the product after importing our data.

DonorDock really is different from all our donor CRM tools. Not only is their interface very intuitive and doesn't need excess training, but they are consistently making great improvements (using feedback from the community), and their service level is unmatched. Ultimately, it does everything we need it to in a simple solution for a great price. I have encouraged many to make the switch.

DonorDock does have limitations on customization. Everything that we need from the tool is there, but if you get very granular with your donor information points, there may be missing areas. You can add different custom options to support these needs, but it may become excessive if you do it a lot. I would also like better automated workflows, but I have accomplished what I need by using third-party-linked solutions.

We love how easy it is to use the software. Other software systems we've used have taken days if not weeks to know how to do the most basic things and DonorDock was so easy to navigate. We are able to tailor our communications to our donors with the help of our marketing team and it looks just like we sent the email individually. The online giving pages are easy to set up and modify as needed.

There are some aspects of the software that I wish it had. For example: it would be nice to have a way to toggle between a primary address and a secondary address so we aren't having to manually manipulate a mailing list when some of our donors are down south for the winter; it would be nice to have the ability to run a report of total giving by year to be compared to other years, right now we pull a list for each year separately, merge them together and then make it all coherent it's very cumbersome.

We utilize DonorDock daily to manage multiple aspects of our organization. We track participant information including registration, program participation and correspondence. We also track our donors and sponsor's information along with their donations, correspondence, giving receipts, and contribution statements. The ease of having all the information in one place and having the ability to sort, categorize, badge and run multiple reports allows us to analyze a lot of information easily.

I think it would be helpful to be able to customize the fields in the contacts information. It is a lengthy form that we don't utilize as an organization well.

It is very easy to use and the customer service response to questions is INCREDIBLY quick. I am so thankful for that! It is great to use for tracking donations and managing donor relationships.

The biggest improvement that could be made is related to the receipting process and having more power of editing things, etc.

DonorDock is easy to use with no complex training required. Also, it is a much more affordable option than other products.

I wish there were more formatting options for the receipt letters.

The ease of use. The people on our team have varying levels of comfort with technology and everyone can successfully use DonorDock.

I don't think there is anything I like least... It integrates with the things we need it to.